Telus International.
TIXT.US | Other business support service activities n.e.c.
Telus International is a digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands. The company offers a suite of services including digital transformation, content moderation, IT lifecycle, advisory and managed services, ...Show More
Better Health for All
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TIXT.US (TELUS Digital) primarily offers digital customer experience and IT services, which are generally health-neutral. The company demonstrates strong healthcare data responsibility, achieving ISO 27701 Privacy certification
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and ISO 31700-1 Privacy by Design certification for its generative AI-powered customer support tool.
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In 2024, 99.4% of team members completed Security and Privacy Awareness training.
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TIXT.US provides comprehensive mental health programs for its team members and their families, including access to in-house mental health professionals, a 24/7 Employee and Family Assistance Program, and training on stress management and mindfulness.
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It also supports external crisis intervention services.
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The company's community boards donated $500,000 in 2024 to over 40 initiatives, benefiting 4,207 people through programs in education and health, including medical missions and tuberculosis screening.
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However, this funding represents less than 0.5% of its 2024 revenue.
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TIXT.US supports projects that include providing therapeutic services for individuals undergoing addiction rehabilitation.
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The company contributes positively to health externalities through initiatives like eco-stoves, which reduce respiratory risks from smoke inhalation.
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Fair Money & Economic Opportunity
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Telus International (TIXT.US) is a digital customer experience innovator, providing services such as digital transformation, content moderation, and IT lifecycle management. Its core business does not involve lending, insuring, moving, or storing money for consumers. Therefore, the company does not offer financial products or services that would be assessed under the 'Fair Money & Economic Opportunity' value. While some articles mention community initiatives or programs by the parent company, TELUS, or its subsidiaries like TELUS Digital India, these do not constitute consumer financial services or products as defined by the KPIs (e.g., loan books, APRs, customer debt products, financial service access points). Consequently, all KPIs related to financial inclusion, pricing, fees, lending, wealth building, and financial literacy are not applicable to TIXT.US's operations.
Fair Pay & Worker Respect
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The company reported an employee engagement score of 78% in 2024.
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Fair Trade & Ethical Sourcing
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No specific evidence was found in the provided articles that directly pertains to Telus International (TIXT.US) for any of the Fair Trade & Ethical Sourcing KPIs. The articles primarily discuss the supply chain and ethical sourcing practices of TELUS, the parent company, without explicitly stating that these metrics or programs apply to TIXT.US's own operations or supply chain.
Honest & Fair Business
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Telus International maintains a comprehensive Anti-Bribery and Anti-Corruption Policy with a zero-tolerance approach, applicable to all employees and subsidiaries with 50% or more voting interest.
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All team members receive annual integrity training, with additional in-depth training for those in higher-risk roles or jurisdictions.
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Regular risk assessments of the compliance program are conducted at least every two years, and confirmed breaches are reported quarterly to the Audit Committee.
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The policy explicitly prohibits facilitation payments and political contributions, and sets a typical gift value threshold of USD$250.
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Due diligence checks are required before engaging any third-party suppliers.
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For whistleblowing, the company has a formal policy that includes a 24/7 anonymous hotline, operated by an independent company, and explicitly prohibits retaliation against good faith reporters.
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Annual training on the Code of Ethics and Conduct is provided to all team members, but the effectiveness of the whistleblowing program is not publicly measured.
Kind to Animals
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No evidence was found in the provided articles that is relevant to TIXT.US (Telus International) or the 'Kind to Animals' ethical value. The articles discuss TELUS's accessibility policy
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and TELUS Agriculture's animal record management
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and health solutions,
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but explicitly state that this data is not relevant to TIXT.US.
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No War, No Weapons
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Telus International's core business focuses on digital customer experience, digital transformation, content moderation, IT lifecycle, advisory and managed services, and customer care. There is no evidence that the company derives revenue from arms or defense contracts, nor does it develop or sell dual-use products with military applications. There is no indication that Telus International uses AI militarily or has codified ethical red lines pertaining to weapons or conflict.
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Planet-Friendly Business
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Telus International has a net-zero carbon target year of 2030
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, supported by a target to reduce Scope 1 and 2 GHG emissions by 46% from a 2019 baseline by 2030.
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In 2023, the company's total Scope 1, 2, and 3 greenhouse gas emissions were 43,966 tCO₂e
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, which represents an increase from 36,505 tCO₂e in 2022.
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The company sources 35% of its operational energy consumption from renewables.
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It achieves a waste diversion rate of 62% from landfill.
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Respect for Cultures & Communities
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No specific, concrete evidence for Telus International (TIXT.US) was found across the provided articles that directly maps to the defined KPIs for 'Respect for Cultures & Communities'. The articles primarily discuss initiatives and commitments of the parent company, TELUS, and explicitly state that data relevant to TIXT.US is not present or that reports focus solely on TELUS' initiatives. A statement that Telus International 'is developing' an AI engine is a forward-looking statement and not evidence of action or outcomes for any KPI.
Safe & Smart Tech
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No specific evidence for TIXT.US (Telus International) was found across the provided articles for any of the Safe & Smart Tech KPIs. Articles discussing Telus' general practices or Telus Digital's policies were excluded as they did not explicitly state company-wide scope for Telus International (TIXT.US). An article mentioning TIXT.US discussed customer concerns and beliefs about AI, but not the company's actual practices or performance.
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Zero Waste & Sustainable Products
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No data directly relevant to TIXT.US was found in the provided articles for any of the Zero Waste & Sustainable Products KPIs. The articles explicitly state that the information pertains to TELUS's sustainability initiatives and not TIXT.US or its specific product lines or services.