Better Health for All

TaskUs' core business of outsourced digital services, content security, and AI operations does not inherently have a direct positive or negative impact on health outcomes, nor does it involve health-related products, services, or data.

Therefore, most health-related KPIs are not applicable. However, the company provides wellness programs and mental health professionals for its content moderators, which are forms of substantial mental health support and healthcare workforce support. These programs have reportedly reduced frontline attrition by 65% in a case study.

Fair Money & Economic Opportunity

TaskUs's core business is outsourced digital services and customer experience for technology companies, not financial services. The company does not offer lending, deposit services, or any consumer credit products.

Therefore, all KPIs related to financial products, pricing, fees, loan books, customer financial outcomes, or financial literacy initiatives are not applicable to its business model. There is no evidence in the provided articles that TaskUs operates as a financial institution or provides financial services to external customers.

Fair Pay & Worker Respect

In 2024, TaskUs' Employee Net Promoter Score (eNPS) was 63.

The voluntary attrition rate for employees employed for more than 180 days was 22.2% for the year ended December 31, 2024. TaskUs settled a lawsuit with investors for $17.5 million in 2023, related to financial issues stemming from a 2021 employee turnover scandal that involved inflated Glassdoor ratings and misrepresentation of employee attrition. Health insurance is available to US-based employees, with one reviewer mentioning it covers two free dependents and another stating healthcare and life insurance benefits cover both employees and their dependents. The company offers health, dental, vision, life, and disability insurance, as well as mental health benefits.

Fair Trade & Ethical Sourcing

TaskUs, as a provider of outsourced digital services and next-generation customer experience, does not procure or trade physical commodities.

Therefore, KPIs related to fair-trade certification and high-risk materials are not applicable. No specific quantitative data is provided regarding the frequency of supplier audits, the number of substantiated forced or child labor incidents, the percentage of suppliers with traceable provenance data, the median days to close corrective action plans, the percentage of supplier contracts with enforceable ethical-sourcing clauses, or the percentage of procurement budget directed to diverse suppliers.

Honest & Fair Business

TaskUs has a whistleblower policy available to employees and suppliers, prohibiting retaliation for good faith reports and offering multiple anonymous reporting channels, including an Integrity Line and email.

The policy explicitly states that employees are not prohibited from communicating with the SEC or other government entities regarding possible violations or from receiving whistleblower awards. The company maintains a zero-tolerance anti-bribery and corruption policy, committing to comply with the FCPA, UK Bribery Act, and other international anti-corruption laws, and requires due diligence on business partners. TaskUs engages independent third parties to assess IT security risks and audit security controls, and has achieved certifications like SOC 2 Type 2, ISO 27001, HITRUST, and PCI-DSS. However, the company also states that it tracks certain operational metrics with internal systems and tools that are not independently verified by any third party. TaskUs has an ESG Controversy Level of 0.7, which is better than the category average of 1.0, but the Sustainalytics ESG Risk Rating of 21.9 places it in the medium risk category, ranking 249 out of 396 in Commercial Services.

No War, No Weapons

The provided articles, including TaskUs's ESG reports and company descriptions, consistently state that they do not contain specific data relevant to arms contracts, defense activities, sales to embargoed regimes, dual-use technology, peacebuilding investments, or any other metrics related to the 'No War, No Weapons' value.

Therefore, no KPIs can be scored based on the evidence provided.

Respect for Cultures & Communities

TaskUs has over 25 formal partnerships with local stakeholders, including universities, GCash for local coffee farmers, SIDE B Upcycling Retail Inc. for local craftspeople, and the Philippine Red Cross.

There are no reported cultural appropriation incidents. The company's business model does not typically involve activities requiring Free, Prior and Informed Consent (FPIC) processes. TaskUs is planting 10,000 coffee seedlings in Cavite, Philippines, through GCash's GForest, which aims to provide a living for local coffee farmers, and supports Filipino craftsmanship through a partnership with SIDE B, but no specific percentage of reinvested funds for cultural preservation is provided. TaskUs purchases beans directly from local women coffee farmers and partners with SIDE B, which works with local craftspeople, but no specific percentage of procurement spending directed to local or indigenous suppliers is available. The company has distributed solar home kits to over 200 indigent families and pooled funds for Project Stark to aid communities affected by the pandemic, but no percentage of revenue or non-core revenue for charitable giving or community funds is provided. TaskUs launched a Global DEI Training Program in 2024, but the completion rate is not provided.

Safe & Smart Tech

TaskUs experienced a data breach in December 2024, discovered in January 2025, and publicly disclosed on May 15, 2025.

This incident, involving two TaskUs employees, affected nearly 70,000 Coinbase customers, with stolen data including names, addresses, emails, partial bank account details, account balances, and Social Security numbers. TaskUs was accused of delaying breach notifications and concealing the incident. A class action lawsuit was filed on September 16, 2025, alleging violations of common law, contract law, industry standards, the Federal Trade Commission Act, California Unfair Competition Law, and the California Consumer Privacy Act. TaskUs employees allegedly sold stolen data for $200 per record and abused access to client systems for personal benefits, improperly collecting sensitive customer data. TaskUs has a Global AI Policy, an AI Advisory Board, and a Vendor Management Office for oversight, with the policy reviewed annually. The company states it aims for transparency, fairness, and responsibility in AI, and plans regular audits of AI tools. It provides annotation and evaluation support to train algorithms and mitigate bias. TaskUs holds SOC 2 Type 2, ISO 27001, HITRUST, and PCI-DSS certifications. The company mentions modifying employee training programs in response to prior cyber incidents and providing fraud prevention training. TaskUs has a bug bounty program and routinely examines cybersecurity defenses through automated and manual vulnerability scanning. It conducts regular security testing, including penetration tests by independent third parties. TaskUs's privacy policy, last updated July 4, 2025, states it retains personal data as necessary for services, legal compliance, or essential business purposes. It uses physical, administrative, and electronic safeguards for data protection and aims to comply with GDPR, HIPAA, CCPA, and other data privacy laws.