Navient Corporation.
JSM.US | Other credit granting
Navient Corporation is a leading provider of asset management and business processing solutions to education, healthcare, and government clients. The company primarily focuses on servicing and collecting student loans. Navient provides loan servicing, debt management, and collection services, primar...Show More
Better Health for All
-20
Navient's core business of servicing and collecting student loans is strongly correlated with significant negative mental health outcomes. A study of over 85,000 posts found a strong correlation between student loan debt, performance pressure, and negative mental health issues including depression, stress, and worrying thoughts.
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The majority of these posts expressed negative emotions, and almost one out of three users vented about anger related to student loan debt.
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Navient has divested its Healthcare Services business in August 2024 and its government services business in February 2025, meaning its revenue is now almost entirely derived from student loan-related activities.
3
There is no evidence of specific programs or initiatives by Navient to address these mental health impacts or to support recovery.
Fair Money & Economic Opportunity
-60
Navient has faced significant regulatory actions and fines for unfair lending practices. In 2024, the company reached a $120 million settlement with the CFPB, which included $100 million for affected borrowers and a $20 million fine.
1
This settlement addressed issues such as steering borrowers into forbearance instead of income-driven repayment plans, mismanaging loan payments, and providing inaccurate information about cosigner release.
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Navient is permanently banned from servicing federal Direct Loans.
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The company has a history of such issues, with previous settlements totaling over $2 billion, including nearly $2 billion in predatory private student loans cancelled in 2021.
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Over one million borrowers were steered away from income-driven repayment plans, and tens of thousands of borrowers filed complaints since 2011.
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The company was also ordered to repay over $22 million in 2021 for gaming an interest rate subsidy program.
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These actions have resulted in widespread credit-score declines for customers, with over 12 million student loan borrowers impacted by the CFPB lawsuit allegations.
7
Fair Pay & Worker Respect
10
Navient's CEO-to-median-employee pay ratio was 108:1 in 2024, based on the CEO's compensation of $6,104,709 and a median employee pay of $56,452.
1
The company reported an overall work happiness score of 69.
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In employee surveys, 49% of employees strongly agreed or agreed that they are paid fairly for their work, and 53% strongly agreed or agreed that their work has the time and location flexibility they need.
3
Fair Trade & Ethical Sourcing
-40
Navient Corporation is a financial services provider, primarily focused on student loans. Its business model does not involve procuring or trading physical commodities, therefore, fair_trade_cert_share and materials_risk_index are N/A.
1
While Navient has a "Code of Business Conduct" and policies against bribery, corruption, and discrimination,
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there is no evidence that these are included as enforceable ethical-sourcing clauses in supplier contracts, nor is any percentage of contracts covered by such clauses.
3
Therefore, ethical_clause_coverage is scored at -100. Navient has a "Supplier Diversity Program"
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and is recognized as a Military Friendly Supplier Diversity Employer,
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but no specific percentage of its procurement budget directed to indigenous, minority, or local community suppliers is provided.
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Without a quantitative figure, supplier_diversity_spend is scored at -100.
Honest & Fair Business
-10
Navient has a formal whistleblower protection policy that prohibits retaliation for good-faith reporting, and a zero-tolerance policy for retaliation.
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In 2018, 90% of its board members were deemed independent.
2
The company has a Code of Business Conduct and a zero-tolerance policy for bribery and corruption.
3
Navient complies with stringent federal and security compliance regimes and has a third-party and outsourcing security program, but specific certifications are not detailed.
4
Kind to Animals
0
No evidence available to assess Navient Corporation on Kind to Animals.
No War, No Weapons
0
The provided article focuses on Navient's sustainability initiatives related to education finance and student loans.
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It explicitly states that it does not contain any data relevant to the 'No War, No Weapons' ethical value or any of its associated KPIs.
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Therefore, no KPIs can be scored based on the evidence provided.
Planet-Friendly Business
0
The provided articles do not contain specific, quantitative data points for any of the KPIs under the 'Planet-Friendly Business' ethical value. While some articles mention general environmental categories or social responsibility initiatives, they lack the concrete numbers, percentages, or dates required by the rubric for scoring. Therefore, no KPIs can be scored based on the evidence provided.
Respect for Cultures & Communities
0
No evidence available to assess Navient Corporation on Respect for Cultures & Communities.
Safe & Smart Tech
0
No evidence available to assess Navient Corporation on Safe & Smart Tech.
Zero Waste & Sustainable Products
-30
Navient has implemented waste reduction initiatives, including a paperless communication program, which has resulted in nearly 90% of student loan borrowers using electronic communications.
1
The company also has recycling programs in place.
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