Better Health for All

IBEX's core business as a BPO provider has no significant positive or negative health impact, resulting in a neutral score for health_impact_core. The company maintains top-tier industry certifications including PCI DSS, HIPAA, ISO 27001, and SOC 2, demonstrating exceptional data practices and a perfect track record with health data protection.

During public health emergencies, IBEX has structured crisis response protocols, providing internal outreach, company-matched fundraising, and employee-led relief efforts in times of personal hardship, natural disasters, and crisis. The company does not hold healthcare-related patents, produce food/nutritional products, or conduct clinical trials, making those KPIs not applicable. Similarly, its business activities do not substantially affect mental health outcomes, engage in preventative health or treatment activities, or involve health education or addiction potential, leading to neutral scores for those KPIs.

Fair Money & Economic Opportunity

IBEX Limited operates as a business process outsourcing (BPO) provider, offering customer service and technical support solutions to various industries, including financial services.

The company does not directly offer lending, deposit, or other financial products to consumers. Consequently, all KPIs related to consumer financial services, such as underserved client share, pricing fairness, exploitative fee exposure, inclusion initiatives, data accessibility for financial products, fair lending compliance, wealth building outcomes, profit reinvestment in community finance, financial literacy initiatives, debt burden ratio, geographic inclusion for financial access points, and product simplicity for financial products, are not applicable to its core business model as evidenced in the provided articles.

Fair Pay & Worker Respect

Overall employee satisfaction is 70% (3.5 out of 5).

Employee reviews indicate a work-life balance rating of 3.0 out of 5 and a compensation and benefits rating of 3.4 out of 5. Reviews also highlight issues with management, describing it as 'poor' or 'bad,' with mentions of 'unrealistic expectations,' 'no recognizance,' and 'favoritism.' Training is described as 'irrelevant' and 'non-existent' in some reviews. An 'unbelievable' turnover rate is explicitly mentioned in reviews, and one review states that health insurance is 'terrible.' The CEO's total compensation is $1.04 million.

Honest & Fair Business

The company has a whistle-blower policy, adopted in December 2023, which expects employees to report potential breaches to appropriate channels or a whistle-blower facility, and states that retaliation against good faith reports is not tolerated.

Employees are obliged to review and confirm compliance with the Code of Conduct at inception of employment and at regular intervals. The Audit Committee reviews any whistleblower complaints received on a monthly basis. The company's Audit Committee reviews and approves proposed related-party transactions exceeding $120,000. IBEX requires full compliance with the Foreign Corrupt Practices Act (FCPA), the Bermuda Bribery Act 2016, and similar anti-bribery laws, and conducts annual acknowledgment requirements for its Code of Business Conduct and Ethics. However, the effectiveness of training for this policy is not publicly measured. The company conducts periodic assessments of key vendor and business partners' cybersecurity practices, requires adherence to security standards, and may perform additional due diligence on select third-party service providers by collecting and reviewing certifications. It also conducts periodic audits of third-party processes and certifications. IBEX experienced a data breach due to a malware attack between July 27, 2020, and August 17, 2020, which compromised personal identifying information and resulted in a $2.4 million class action settlement.

Kind to Animals

No relevant evidence was found in the provided articles to assess IBEX.US against the 'Kind to Animals' ethical value.

Therefore, no KPIs can be scored.

No War, No Weapons

The provided articles do not contain specific, quantifiable evidence for any of the KPIs related to the 'No War, No Weapons' ethical value. IBEX Limited is described as a global business process outsourcing (BPO) provider.

While one article mentions a $25,000 donation to the Wounded Warrior Project, it does not provide the company's total revenue, preventing the calculation of a proportion for peacebuilding investment. Furthermore, the Wounded Warrior Project, while supporting veterans, is not explicitly defined as a 'peacebuilding or disarmament initiative' within the rubric's scope. The other articles focus on general ESG risk ratings within the commercial services industry and explicitly state they do not contain data relevant to arms sales, conflict zones, or peacebuilding initiatives.

Respect for Cultures & Communities

The provided articles do not contain specific, quantitative data relevant to any of the requested KPIs for IBEX.US.

The search results indicate a lack of comprehensive sustainability reports, financial statements, or other documents that would provide the necessary metrics to assess the company's respect for cultures and communities. Significant data gaps exist across all requested metrics, preventing any KPI from being scored.

Zero Waste & Sustainable Products

IBEX has implemented several waste reduction initiatives, including a paperless work environment that prevents an estimated 100 tons of paper use annually.

The company has installed recycling bins in all locations where service infrastructure allows and donates eligible technology equipment to local non-profit organizations. For e-waste that cannot be repurposed, IBEX partners with certified organizations like Iron Mountain for ethical and secure disposal. The company has no mentioned waste disposal violations in the provided information.