Better Health for All

Angi Inc.'s core business of connecting consumers with home service professionals is generally health-neutral, though a complaint noted potential asbestos and fiberglass exposure due to improper cleanup by a contractor.

The company's safety record is concerning, with at least 124 complaints to Indiana's Attorney General in the past decade and a $7.2 million FTC settlement for deceptive practices related to HomeAdvisor (now Angi). A specific case involved Angi referring a convicted felon with a violent past. Angi's background checks are limited to the owner/principal of the contractor within the past seven years, not all employees. For price accessibility, complaints mention being locked into contracts of $350/month and payments of $805/month, later downgraded to $420/month. The company's online True Cost Guide provides project cost information for over 400 project types. A customer in their 60s lost $575 in a scam, indicating a vulnerability. The company's risk disclosures warn of limitations in background checks, specifically that checks are only on the owner/principal, not all employees. A complaint also noted billing structure was not explained clearly. A complaint regarding potential asbestos and fiberglass exposure due to improper cleanup by a contractor indicates a negative health externality. Angi offers employee wellness programs, including mental health support access and telemedicine, and expanded its tuition waiver program to include certificate programs. The company receives, transmits, stores, and uses substantial consumer and service professional information, and has implemented tools and procedures to identify and remediate vulnerabilities and manage access, as well as an incident response policy.

Fair Money & Economic Opportunity

Angi Inc. operates a digital marketplace connecting homeowners with service professionals.

Its business model focuses on membership fees, transaction fees, and advertising revenue, and does not involve lending, insuring, moving, or storing money for consumers. Consequently, Angi Inc. does not offer consumer credit products, manage customer finance data, or engage in activities related to financial inclusion, wealth building outcomes, or debt products. Therefore, all KPIs related to financial services, such as underserved client share, pricing fairness, exploitative fee exposure, inclusion initiatives, data accessibility, fair lending compliance, wealth building outcome, profit reinvestment in community finance, financial literacy initiatives, debt burden ratio, geographic inclusion for banking services, and product simplicity for financial products, are not applicable to Angi Inc.'s core operations.

Fair Pay & Worker Respect

The CEO to median employee pay ratio for 2024 is 74:1.

Employee reviews on Glassdoor indicate an overall rating of 3.5 out of 5, with 59% of employees recommending working at Angi and 55% having a positive business outlook. However, the company experiences a high voluntary turnover rate of 90% or more, particularly within the sales department, where initial training classes of over 50 employees are reduced to 6 after three months, and only 10% of sales associates achieve significant income. While some employees mention good insurance benefits, there is no specific percentage of the workforce covered by employer-funded health insurance. No regulatory actions, violations, fines, or compliance issues are mentioned in the provided articles.

Fair Trade & Ethical Sourcing

Angi Inc. operates a digital marketplace connecting homeowners with service professionals, a business model that does not involve procuring or trading physical commodities. Therefore, KPIs related to fair trade certifications, supply chain audits for physical goods, traceability of material supply chain tiers, and spend on high-risk materials or diverse material suppliers are not applicable. While Angi has a Human Rights Policy prohibiting forced or child labor and committing to address instances within its supply chain, no specific number of substantiated incidents in the last three years is provided.

Similarly, there is no evidence regarding the percentage of supplier contracts that include enforceable ethical-sourcing clauses or the median days to close corrective action plans for such violations.

Honest & Fair Business

Angi Inc. has faced regulatory settlements totaling $13.15 million in the past three years, including $2.95 million for Handy, $7.2 million for HomeAdvisor, and $3 million in FTC refunds to contractors.

The company provides a confidential and anonymous financial concern hotline for submitting complaints regarding accounting, internal controls, or auditing matters.

Kind to Animals

Angi Inc. operates a digital marketplace connecting homeowners with service professionals.

The provided articles describe its business model as a platform for services like home repair, pest control, and animal removal, and mention awards for service providers listed on its platform. There is no evidence in the articles to suggest that Angi Inc. manufactures products, conducts animal testing, engages in animal agriculture, sources animal-derived ingredients, or has operations that directly impact wildlife habitats. Therefore, all KPIs related to 'Kind to Animals' are not applicable to Angi Inc.'s business as described in the provided information.

Planet-Friendly Business

Angi Inc. and its subsidiaries are in compliance with all applicable federal, state, local, and foreign environmental laws.

The company has not received any written notice of actual or potential liability or violation of Environmental Laws, nor is it conducting or paying for any investigation, remediation, or corrective action. Furthermore, Angi Inc. is not a party to any order, decree, or agreement that imposes obligations or liability under Environmental Law.

Respect for Cultures & Communities

Angi Inc. reported no cultural appropriation incidents in the provided document.

The company's operations are noted as not applicable to Free, Prior, and Informed Consent (FPIC) processes. Angi launched the Angi Pro Council, comprising 13 members selected from its network, which serves as a form of community governance inclusion. Additionally, Angi's BIPOC ERG hosted panels with BIPOC leaders to share how their cultural backgrounds influenced their career journeys, which indicates some level of cultural training or awareness, but not a percentage of employees completing formal training.

Safe & Smart Tech

Angi Inc. has not experienced a cybersecurity incident or threat that has materially and adversely affected its business, financial condition, and results of operations, although it has experienced unauthorized intrusions from time to time.

The company's information security program is intended to align with ISO 27000 and NIST Cyber Security Frameworks. It maintains a cyber insurance policy and discusses cybersecurity risks with the Audit Committee semi-annually and the board annually. The Chief Technology Officer, with over twenty years of experience, reports to the Audit Committee quarterly. Angi mandates annual information security training for employees, with additional technical training for software developers, and periodically conducts tabletop exercises. For data protection, Angi uses industry-standard encryption technology for credit card and password information, meeting US Government’s FIPS 140-2 Certification. The company states it takes care to store only the necessary amount of credit card information. Users can update, correct, or delete their personal information via their account or by contacting privacyofficer@angi.com, and have rights to opt out of targeted advertising, know what data is held, and obtain a transportable copy. Approved requests to update, correct, or delete personal information are processed within 14 days. Angi does not collect information from anyone under 16 years of age. The company's terms of use prohibit users from probing, scanning, or testing the vulnerability of its services, or breaching security measures. It also outlines prohibited user conduct related to unauthorized access to accounts or systems. Angi endeavors to provide most privacy rights to all users, regardless of state residency, and uses and discloses personal information as necessary to comply with regulatory and legal requirements.

Zero Waste & Sustainable Products

The provided articles indicate no regulatory actions, violations, fines, or compliance issues related to waste disposal for Angi Inc.

This suggests a record of no waste disposal violations in the past three years. The articles primarily focus on homeowner and home professional sentiment and spending trends regarding sustainability and home improvements, rather than Angi Inc.'s (ANGI.US) internal waste management practices, product design, or packaging. As a digital marketplace, many KPIs related to physical products, packaging, and manufacturing waste are not directly applicable to Angi Inc.'s core business model, and no specific, quantitative data was found for these areas.