Better Health for All

Yelp implemented a consumer notice on Crisis Pregnancy Center (CPC) profiles in 2022, stating that these centers "typically provide limited medical services and may not have licensed medical professionals onsite."

This notice applies to centers in the U.S. and Canada. The Texas Attorney General, who initially challenged the notice, later conceded its accuracy. Yelp evaluated 33,500 businesses and recategorized 470 as CPCs in 2022, with plans to evaluate over 55,000 businesses. Yelp's core products and services, such as its online review platform, have no significant direct positive or negative health impact. The company does not generate revenue from products with direct negative health outcomes, nor does it offer health-related products requiring price accessibility or have direct safety implications for physical or mental health. Yelp does not collect or manage health-related data, is not a pharmaceutical or food company, and its products do not have addiction potential or involve clinical trials. No specific evidence was provided regarding vulnerable reach, health innovation investment, health equity programs, healthcare workforce support, preventative health measures, global health crisis response, mental health initiatives, or healthcare education.

Fair Pay & Worker Respect

Yelp's CEO to median employee pay ratio was 94:1 in the 2024 fiscal year.

Employee surveys from February 2022 indicated high levels of satisfaction and connection in a distributed work environment, with 87% of employees feeling favorably about remote work, 85% feeling connected to their teams, and 86% preferring to work remotely most or all of the time. Additionally, 93% of employees and managers reported meeting goals remotely.

Fair Trade & Ethical Sourcing

The provided article discusses general issues related to transparency and worker welfare in global supply chains, particularly within the garment sector, and highlights the limitations of existing auditing systems. It mentions specific incidents like the Rana Plaza disaster

and the total spent on factory audits across the industry. However, the article explicitly states that it does not provide specific data relevant to Yelp.US or metrics related to fair trade and ethical sourcing for Yelp.US. Therefore, no KPIs can be scored based on the evidence provided.

Honest & Fair Business

No specific, concrete data points were found in the provided articles for any of the KPIs related to Honest & Fair Business. While Yelp has a policy to recoup incentive compensation from officers if misconduct leads to financial restatements

, this information does not provide the average number of annual financial restatements over the past five years, which is the specific metric required for that KPI.

Planet-Friendly Business

The company has no reported environmental compliance violations, fines, or regulatory actions.

It has a stated net-zero target year of 2031. However, the provided articles do not include details on a science-based reduction plan, roadmap, or interim milestones.

Respect for Cultures & Communities

Yelp utilizes Consumer Alerts to address media-fueled reviews related to racist allegations.

The company supports underrepresented communities through various initiatives, including the Yelp Foundation, which, along with employees, donated over $1.5 million to Black-led and Black-serving organizations. Yelp also allocated $10 million in cash holdings to financial institutions supporting the Black community. The Yelp Foundation has provided over $7 million in grants since its formation , with over $750,000 in grants in 2022 , and updated its guidelines in 2023 to prevent support for discriminatory practices. Yelp's platform features searchable attributes for diverse-owned businesses, including over 75,600 Black-owned and 68,200 Latinx-owned businesses , which increased search rates for Black-owned businesses by 35x. In 2022, Yelp reported a 2X increase in hiring rates for Indigenous employees and a 5% increase for Black employees. The company offers mandatory diversity training and supports various employee resource groups focused on diverse communities.

Safe & Smart Tech

Yelp experienced a minor data breach in December 2023, affecting approximately 4.83KB of email addresses

. In October 2023, a privacy leak exposed unencrypted user-specific fields like email, birth dates, gender, and full names ; Yelp responded exemplarily with immediate action and added redundancies . Historically, Yelp settled with the FTC for $450,000 due to Children's Online Privacy Protection Act (COPPA) violations from 2009-2013, involving improper collection of children's data . A vulnerability was also identified where password reset tokens did not expire, indicating inadequate account recovery security . Yelp maintains a formal Vulnerability Management Policy and a public bug bounty program with a response time under 24 hours and resolution under one month . Significant investments are made in technology and human moderation, supported by a dedicated Engineering Security team and board oversight , . Employee security awareness is promoted through hackathons, "Hacktober," and simulated phishing emails . For AI, Yelp uses machine learning and LLMs for content moderation, detecting hate speech, threats, and AI-written reviews, with significant investment since 2023 , , . Flagged content is manually reviewed, and models are retrained, preventing over 24,500 reviews from publishing and removing over 23,300 reported reviews in 2024 , . User appeals are available . Algorithmic transparency for recommendation software is limited to general descriptions of "hundreds of signals." Yelp does not train generative AI models using personal information of European Residents . Yelp offers comprehensive user controls, including modifying account information, limiting public content visibility, managing location data, and requesting data deletion . The company demonstrates strong current regulatory compliance, preparing information for the EU Digital Services Act, not receiving Member State Orders in 2024, not selling personal information, and recognizing Global Privacy Control opt-out signals , . They also use Standard Contractual Clauses for EU/UK data transfers . Yelp actively advocates for digital rights by investigating deceptive review practices, reporting suspicious content to other platforms, providing leads to the FTC, and submitting public comments to strengthen rules against fake reviews . In 2024, Yelp avoided producing information for 90% of user accounts subject to legal demands from law enforcement and 99% from private parties .

Zero Waste & Sustainable Products

Yelp has implemented two waste reduction initiatives: a commitment to eliminate single-use plastic utensils, cups, plates, and bowls from all U.S. offices by the end of 2019

, and a "BYO-Mug" program that results in approximately 150 trees being planted monthly. The company also set a quantitative waste reduction target to eliminate specific single-use plastics from its U.S. offices by the end of 2019.