Better Health for All

Sprout Social's core business is cloud-based social media management software, which is not inherently a health product, resulting in a neutral health impact.

While the company offers an add-on product, Guardian, for secure Protected Health Information (PHI) collection and has a dedicated Healthcare account team, these features enable health benefits for its customers rather than directly providing them through its principal goods or services. The company explicitly states its platform (without Guardian) is not designed for HIPAA compliance and acknowledges risks associated with sharing PHI on social media. Sprout Social maintains rigorous data security standards, including AES-256 encryption for data at rest and TLS 1.2 for data in transit, and has a Data Protection Officer. However, these are general data security practices, not specific to health data responsibility as defined by the rubric. The company's initiatives related to accessibility, partnerships with organizations supporting marginalized groups, and employee wellness programs are noted, but there is no evidence that its products or services directly serve vulnerable populations with health needs, or that it engages in health-related R&D, health equity programs, healthcare workforce support, preventative health measures, or health education as core business activities. There is no evidence of direct health externalities, addiction potential, or involvement in clinical trials or pharmaceutical patents. No specific actions taken during public health emergencies are detailed.

Fair Money & Economic Opportunity

Sprout Social, Inc. is a cloud-based social media management software provider, not a financial institution.

The company generates revenue through subscription fees for its software platform. The rubric for 'Fair Money & Economic Opportunity' is primarily designed for financial institutions that lend, insure, move, or store money, and focuses on financial products, APRs, loan books, and consumer credit. As Sprout Social does not offer these types of financial services or products, all KPIs within this rubric are not applicable to its core business model. Therefore, no KPIs can be scored based on the provided evidence.

Fair Pay & Worker Respect

Sprout Social's CEO pay was 45 times the median employee pay in the 2024 fiscal year.

The company reported an employee engagement score of 84% in 2022, which ranks within the top 25th percentile of Culture Amp's "Public Listed" and "Computer Software" benchmarks. Sprout Social has policies for equal opportunities, non-discrimination, sexual harassment, ethics, anti-corruption, and whistleblower protection, with 100% of employees completing training on these topics.

Honest & Fair Business

Sprout Social has a formal whistleblower protection policy, which includes a Fraud and Whistleblower Portal and toll-free numbers for reporting.

However, there is no evidence of independent investigation processes. The company also has a Global Anti-Corruption Compliance Policy that prohibits bribery, kickbacks, and improper payments, referencing the FCPA, UK Bribery Act, and local anti-corruption laws. All employees completed relevant training, but the policy lacks customization for high-risk areas and does not provide effectiveness metrics.

Planet-Friendly Business

100% of the company's US locations are in Energy Star-certified buildings.

The company works with Revivn to repurpose depreciated laptops, preventing an estimated 1,419,678 lbs of e-waste year-to-date and repurposing 473 computers. It recycles paper, plastic, glass, and electronics in its US locations and utilizes compostable plates and utensils. More than 50% of Sprout's supply chain is with organizations that are carbon neutral or have pledged to be carbon neutral by 2050. The Dublin office uses 100% green energy.

Respect for Cultures & Communities

The provided articles do not contain specific, quantitative data points for any of the KPIs related to 'Respect for Cultures & Communities'. While some articles mention general DEI efforts, partnerships with non-profits, or fundraising, they lack the precise numbers, percentages, or specific details required by the rubric for formal partnerships with indigenous/local groups, revenue reinvested locally, cultural appropriation incidents, cultural impact assessments, local employment ratios, grievance mechanisms, FPIC participation, community governance inclusion, cultural preservation investment, local procurement, indigenous supplier counts, cultural site protection, social license operations, charitable giving to cultural heritage organizations, community fund allocation, language inclusivity, cultural incident response, or cultural training completion.

Therefore, no KPIs can be scored based on the evidence provided.

Zero Waste & Sustainable Products

Sprout Social has implemented several waste reduction initiatives, including working with Revivn to repurpose 473 computers, preventing an estimated 1,419,678 lbs of e-waste.

The company also utilizes compostable plates and utensils in its US locations and recycles paper, plastic, glass, and electronics in US locations, providing local recycling options where available. For hazardous waste, the company actively decreases toxic electronic waste through laptop repurposing. The Supplier Code of Conduct requires suppliers to operate facilities in compliance with all environmental laws related to waste disposal, emissions, discharges, and hazardous and toxic material handling, and to use packaging materials that comply with environmental laws. Additionally, Sprout Social provides signage to educate employees on proper disposal and recycling within its kitchens.