PETS AT HOME GROUP PLC.
PETS.LSE | Other retail sale of new goods in specialized stores
Pets at Home Group PLC is a United Kingdom-based pet care company. The Company's segments include Retail, and Veterinary. The Retail segment comprises the sale of pet food, pet related products and accessories. The Veterinary segment provides veterinary services, grooming and other services. It offe...Show More
Better Health for All
0
Pets at Home's veterinary clinics, numbering over 450, offer vaccinations and preventative care, contributing to public health by preventing zoonotic diseases.
1
Revenue from these services was approximately £100 million in fiscal year 2023.
2
The company acquired The Vet Connection for £15 million.
3
,
4
which provides 90,000 remote veterinary consultations annually, enhancing veterinary care access in remote areas.
5
,
6
The UK Competition and Markets Authority is investigating the veterinary sector, including Pets at Home, due to concerns about high prices and limited consumer choices.
7
,
8
The Pet Welfare Committee oversees health and welfare across operations, ensuring alignment with public health standards.
9
Fair Money & Economic Opportunity
0
Pets at Home Group PLC operates primarily in pet retail and veterinary services. The 'Fair Money & Economic Opportunity' value assesses companies on their provision of financial services, such as lending, insurance, or money management, particularly concerning affordability, transparency, and inclusion for underserved populations. As Pets at Home does not offer consumer lending, deposit, or other direct financial products to its external customers, all KPIs within this value are not applicable to its core business model. The company's financial well-being support and share schemes are for its employees, not external customers. Charitable giving to pet charities and community partnerships do not constitute profit reinvestment in community finance. Regulatory scrutiny regarding veterinary service pricing relates to service costs, not financial product APRs or fees. Therefore, all KPIs are scored 0 as they fall outside the scope of the company's operations in relation to financial services.
Fair Pay & Worker Respect
20
The company reported an 82% employee engagement score in a recent internal survey.
1
Hourly pay rates for store and grooming colleagues increased to a starting rate of £10.60 in April 2023, a 10.4% rise from April 2022.
2
Employees are offered a competitive base salary with pathways to achieve the Real Living Wage within 3-6 months, and can earn 30p more than the Real Living Wage upon completing initial training after three months.
3
The company has also seen a £48m rise in National Insurance contributions and National Living Wage over the past three years.
4
In March 2025, consultations began with approximately 2,500 store workers to restructure in-store management and pay frameworks.
5
Employees receive 28 days of annual leave, increasing to 33 days after two years, and a 3.5% pension plan contribution.
6
The company invested nearly £100,000 in mental health training for over 207 colleagues and awarded over £283,000 through a Colleague Hardship Fund.
7
Financial education, affordable loans, and an online benefits platform that saved colleagues £162,000 in FY23 are also provided.
8
However, employee feedback indicates concerns over an unpaid sick pay policy for the first three days of sickness and work-life balance issues, including expectations to work long hours and on bank holidays without enhanced pay.
9
Fair Trade & Ethical Sourcing
10
Pets at Home has a comprehensive Supplier Code of Conduct, which suppliers are contractually obligated to adhere to.
1
This is supported by regular audits conducted to ensure compliance.
2
The company also partnered with RangeMe in December 2022 to ensure new suppliers meet these standards.
3
Honest & Fair Business
-10
In 2022, the company incurred approximately £300,000 in fines for minor lapses in consumer protection compliance.
1
Kind to Animals
0
No specific, quantitative evidence was found in the provided articles to assess Pets at Home Group PLC against the defined KPIs for the 'Kind to Animals' ethical value. While the company mentions collaborations with animal welfare organizations, a Supply Chain Animal Welfare Policy, and donations to animal welfare charities (over £3 million in 2023), these do not provide the specific percentages, volumes, or measurable impacts required by the rubric's KPIs for scoring.
1
No War, No Weapons
0
Pets at Home Group Plc operates exclusively in the pet care sector, providing products and services.
1
The company explicitly avoids involvement in military contracts, arms manufacturing, or activities related to the military-industrial complex.
2
This indicates zero revenue from arms or defense, no development or sale of dual-use technology, and no exposure to controversial weapons.
3
Given its core business, there are no defense assets to divest, no exports requiring end-user certificates, and no involvement in intelligence or surveillance activities.
4
Planet-Friendly Business
-30
Pets at Home has SBTi-approved science-based targets to reduce absolute Scope 1 and 2 greenhouse gas emissions by 42% by FY2030 from a 2020 base year, and by 90% by FY2040.
1
They also aim for a 90% reduction in Scope 3 emissions by 2040.
2
The company procures 100% renewable electricity, backed by Renewable Energy Guarantees of Origin (REGOs), since October 2017.
3
They have also invested in a 1.25MWp rooftop solar photovoltaic (PV) array.
4
Their National Distribution Centre received an ‘Excellent’ BREEAM rating.
5
Respect for Cultures & Communities
0
No specific, quantitative evidence was found in the provided articles for any of the KPIs related to 'Respect for Cultures & Communities' for PETS.LSE. While the company's colleagues donated over 16,000 hours to local causes
1
and raised £9.2 million for pet charities,
2
and the company states a commitment to diversity reflecting local communities, this information does not directly map to the specific quantitative thresholds or definitions of the KPIs in the rubric, which require data points such as formal partnership numbers, revenue reinvestment percentages, cultural incident counts, protocol existence, employment ratios, grievance mechanisms, FPIC, governance inclusion, cultural preservation investment, procurement shares, supplier counts, site protection, social license, cultural heritage donations, community fund allocation, language inclusivity, incident response, or cultural training completion.
Safe & Smart Tech
10
Pets at Home provides users with comprehensive control over their personal data, allowing them to adjust marketing preferences, opt-out, withdraw consent, access, correct, update, request deletion, object to processing, restrict processing, and request portability of their information.
1
The company practices good data minimization by providing third-party service providers only the necessary information
2
and committing to delete or anonymise personal data when there is no ongoing legitimate business need.
3
There are no documented incidents of unauthorized data use. For regulatory compliance, Pets at Home states that all personal data transfers comply with UK data protection law,
4
has a Data Protection Officer,
5
and provides clear avenues for complaints to the UK's Information Commissioner's Office and other regional data protection authorities.
6
The company has also aligned its cybersecurity policies with ISO 27001 standards.
7
Zero Waste & Sustainable Products
20
Pets at Home diverted 98.3% of its operational waste from landfill.
1
The company transitioned to using 100% recyclable packaging across its private label range, impacting approximately 400 product lines.
2
Pet pouch customer collection bins are available in 94% of its pet care centers, having collected over 7 million pouches since their initial trial in 2021.
3
Waste reduction initiatives include improved segregation of waste and supplier take-back schemes.
4
The company targets to improve its store diversion rate from approximately 55% to 65% recycling by 2035, with a 5 percentage point improvement milestone by 2025.
5
It also aims for all priority raw materials to be sustainable and packaging recyclable by 2028.
6