H&R Block.
HRB.US | Accounting, bookkeeping and auditing activities; tax consultancy
H&R Block, Inc. is a global consumer tax services provider. The company offers assisted income tax return preparation, digital do-it-yourself (DIY) tax solutions, and other related products and services. It operates through a network of company-owned and franchise retail locations, as well as online...Show More
Better Health for All
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H&R Block provides comprehensive mental health support for its regular associates, offering access to therapists, coaching, and holistic mental health services through Lyra, and maintaining a Mental Health Hub.
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The company's core business of tax preparation and financial products has no significant direct positive or negative health impact. Its products do not carry health risks requiring disclosure, nor do they have addiction potential. The company does not collect or manage health-related data, and its operations do not directly intersect with healthcare workforce development or clinical trials. Through its "Make Every Block Better" platform, H&R Block supports community projects that include creating gardens for healthy food access and promoting outdoor activity, and building community closets for residents in need.
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It also provides social and emotional learning resources for parents and caregivers of neurodiverse individuals.
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For its regular associates, the company offers a pregnancy support app, 8 weeks of paid parental leave, 4 weeks of paid caregiver leave, and a $30,000 benefit for fertility treatments, adoption, or surrogacy support.
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Fair Money & Economic Opportunity
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H&R Block's Refund Advance Loan has a 0% APR
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but charges a $42 Refund Transfer Fee.
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For the smallest loan amount of $250, this fee represents an effective cost of 16.8%.
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The H&R Block Emerald Card also includes fees such as up to $4.95 for cash reloading, $3.50 per ATM withdrawal, $1 for balance inquiries, and a $9.95 monthly inactivity fee.
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Historically, the company was criticized for charging 10% or more of refunds through fees associated with Refund Anticipation Loans (RALs).
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Fair Pay & Worker Respect
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The CEO to median employee pay ratio for fiscal year 2024 was 415:1, with the CEO's total compensation at $9,877,088 and the median employee compensation at $23,798.
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The company states it complies with local minimum wage laws and uses market and industry standards where no wage law exists.
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H&R Block has a global Code of Business Ethics & Conduct, updated in December 2025, which applies to all associates, officers, and board members.
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All associates are required to complete annual training on the prevention of sexual harassment and discrimination.
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The company received a 100% score on the Human Rights Campaign's Corporate Equality Index
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and was recognized as a 2022 Great Place to Work®.
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It was also recognized as a Fortune Best Workplace in Financial Services & Insurance for 2023, 2024, and 2025.
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Employee reviews on Glassdoor show an average rating of 3.8 out of 5 stars, in line with the Retail & Wholesale industry average of 3.5 stars, but frequently mention low starting pay, limited growth potential, and a lack of full benefits, particularly for the majority of seasonal employees.
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Fair Trade & Ethical Sourcing
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No specific, quantitative data points related to fair trade and ethical sourcing KPIs were found in the provided articles. explicitly states that information for all relevant metrics, including fair trade certification, audit frequency, forced/child labor incidents, traceability, remediation speed, ethical clause coverage, materials risk, and supplier diversity spend, is unavailable.
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mentions $100K in funds and services provided to select women-owned businesses
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, but this is an absolute amount, not a percentage of procurement budget as required by the supplier diversity KPI, and thus cannot be scored.
Honest & Fair Business
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H&R Block incurred a $7,000,000 fine in 2024 for a consumer protection violation by the FTC.
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The company has a global non-retaliation and whistleblower protection policy that applies to all associates, officers, and board members worldwide.
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This policy requires annual acknowledgment and is overseen by the Audit Committee.
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, but its effectiveness is not publicly measured. H&R Block also maintains a Global Anti-Corruption Policy and Procedures.
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, with annual acknowledgment requirements for all personnel
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, though there is no evidence of customization for high-risk areas.
Kind to Animals
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H&R Block is a tax services provider, and its core business operations do not involve animal-derived products, animal testing, animal agriculture, or direct impact on wildlife habitats. The provided articles discuss tax deductions for service animals and pet medical expenses, which are related to tax advice rather than the company's direct engagement with animal welfare practices or policies. Therefore, all KPIs related to animal welfare, cruelty-free certifications, ethical sourcing, and animal testing are not applicable to the company's business model.
No War, No Weapons
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H&R Block's core business is consumer tax services. The provided articles contain no evidence of any involvement in arms manufacturing, military contracts, or conflict facilitation. Specifically, there is no mention of revenue from defense contracts, dual-use technology with military applications, sales to embargoed regimes, or investments in peacebuilding initiatives. The company's lobbying efforts are focused on tax preparation services, not arms control.
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While H&R Block uses AI for tax services
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and has a Code of Business Ethics & Conduct,
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there is no information linking these to military applications or specific ethical red lines concerning weapons. Therefore, all KPIs related to the 'No War, No Weapons' value are assessed as not applicable to the company's operations.
Planet-Friendly Business
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No evidence available to assess H&R Block on Planet-Friendly Business.
Respect for Cultures & Communities
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H&R Block has 5 formal partnerships with community groups, including the Heartland Black Chamber of Commerce, DisabilityIN, Mid America LBGT Chamber of Commerce, Urban Neighborhood Initiative, and Urban League of Greater Kansas City.
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No cultural appropriation incidents have been reported in the provided articles.
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Safe & Smart Tech
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H&R Block experienced a data breach affecting over 23,000 individuals between May and August 2024, for which notification letters were sent.
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,
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The company uses multi-layer authentication for login
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and employs web browsing encryption and industry-standard encryption for sensitive information sent to the IRS.
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AI systems are monitored for accuracy, fairness, and bias mitigation, and job applicants can request human review or opt out of AI resume evaluations where required by law.
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The AI Tax Assist tool includes a disclaimer advising users to review responses, as it was found to be unhelpful or wrong up to 50% of the time in initial tests and 25% in retesting.
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H&R Block guarantees 100% accuracy for tax returns and provides audit support for issues arising from AI advice.
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Users have comprehensive data control options, including accessing, updating, deleting some information, opting out of behavioral advertising, and limiting third-party sharing.
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The company has a Vulnerability Disclosure Program covering all internet-accessible systems, with acknowledgment within 3 business days and triage within 5 business days, but it does not offer cash rewards.
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External security experts perform audits.
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H&R Block states compliance with the Gramm-Leach-Bliley Act, CCPA, and other federal and California laws, and files CEO/CFO certifications required by Sarbanes-Oxley and NYSE standards.
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,
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Zero Waste & Sustainable Products
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No evidence available to assess H&R Block on Zero Waste & Sustainable Products.