Equifax Inc.
EFX.US | Data processing, hosting and related activities
Equifax Inc. is a global data, analytics, and technology company. It provides business, government, and consumer customers with insights generated from differentiated data assets. Equifax organizes its operations into three main business segments: US Information Solutions (USIS), International, and ...Show More
Better Health for All
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Equifax demonstrates a significant positive health impact through the application of its data and analytics services. In April 2023, the company removed medical collection debt under $500 from U.S. consumer credit reports, which affected nearly 70% of medical collection debt tradelines and aims to alleviate financial barriers to healthcare.
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This initiative directly benefits vulnerable populations by improving access. In March 2023, Equifax launched the Instant Client Insights (ICI) Case Monitor to help government health and human services agencies efficiently process benefits like Medicaid, SNAP, and Temporary Assistance for Needy Families (TANF), contributing to timely healthcare and social services delivery for eligible individuals.
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The company also acquired Health e(fx) in August 2021 to facilitate access to healthcare benefits for employees and maintains a partnership with CMS to provide income and employment verification for Affordable Care Act (ACA) health insurance subsidies, ensuring qualified applicants receive coverage.
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Fair Money & Economic Opportunity
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Equifax was ordered by the Consumer Financial Protection Bureau in January 2025 to pay a $15 million civil money penalty for violations of the Fair Credit Reporting Act, including failing to properly reinvestigate disputed information, not preventing the improper reinsertion of previously deleted data, and selling inaccurate consumer credit scores and attributes.
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In a positive contribution to wealth building, through partnerships with organizations like On The Rise Financial Center, 70% of clients improved their credit scores and one-third transitioned from credit invisible to credit visible status in 2022.
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Clients of Prosperity Connection also increased their credit scores by an average of 61 points.
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Additionally, in February 2023, Equifax integrated telecommunications, pay TV, and utility payment data into U.S. mortgage credit reports to provide a more comprehensive view of consumers' financial profiles.
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As Equifax is a data, analytics, and technology company, it does not offer consumer lending or deposit services, nor does it operate financial service access points.
Fair Pay & Worker Respect
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Equifax achieved an employee engagement score of 78% in 2022.
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Fair Trade & Ethical Sourcing
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As a data, analytics, and technology company, Equifax does not procure or trade physical commodities, rendering fair-trade certification and high-risk material sourcing not applicable to its operations. The company has focused on enhancing digital supply chain security, introducing CloudControl in 2022 for real-time insights
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and partnering with Interos for comprehensive supplier risk assessments and real-time supply chain mapping
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. Equifax also released its security and privacy controls framework publicly in 2023
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and highlighted advancements in cloud and digital supply chain security in its 2023 Security Annual Report
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. However, no specific data was provided regarding the frequency of supplier audits, the percentage of suppliers with traceable provenance, the number of forced or child labor incidents, the median days to close corrective actions, the percentage of contracts with ethical sourcing clauses, or the procurement budget directed to diverse suppliers.
Honest & Fair Business
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Equifax incurred approximately $28.95 million in ethics-related regulatory fines within the last three years. This includes a $15 million fine from the CFPB in January 2025 for FCRA violations, such as failing to prevent the reinsertion of inaccurate information and selling incorrect credit scores.
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Additionally, in October 2023, Equifax Ltd was fined £11,164,400 (approximately $13.95 million USD) by the UK's FCA for inadequate risk management and insufficient oversight of UK consumer data security.
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The company is also subject to an ongoing antitrust class action lawsuit filed in May 2024, alleging monopolization and inflated prices in the work verification services market,
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and a CFPB investigation initiated in July 2023 concerning its Workforce Solutions division's compliance with the Fair Credit Reporting Act regarding dispute handling and data accuracy.
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Kind to Animals
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Equifax Inc. operates as a data, analytics, and technology company, primarily involved in credit information services and identity verification.
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Its business model has minimal direct implications for animal welfare, meaning it has no animal-derived products, animal testing operations, animal husbandry, or animal agriculture.
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There is no evidence of proactive initiatives or contributions to animal welfare or conservation efforts, and the company maintains a neutral position regarding this value.
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No War, No Weapons
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Equifax Inc. maintains a neutral stance on military involvement, with its government contracts, including those with defense-related agencies, explicitly stated not to involve weapons production or militarization.
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This aligns with the company's focus on civilian financial services, indicating zero revenue from arms or defense contracts.
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The company has no exposure to weapons production or militarization.
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Planet-Friendly Business
-40
Equifax reported combined Scope 1 and 2 greenhouse gas emissions of 25,375 metric tons of CO₂ equivalent in 2023, representing a 13.5% reduction between 2019 and 2021.
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The company's greenhouse gas emissions targets have been validated by the Science Based Targets initiative (SBTi)
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and are aligned with the Paris Agreement's 1.5 degrees Celsius goal, aiming for a 54.6% reduction in absolute Scope 1 and 2 emissions by 2032.
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Equifax has committed to achieving net-zero emissions by 2040, supported by this 2032 interim target.
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The company has also published an initial Task Force on Climate-related Financial Disclosures (TCFD) report.
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Efforts to reduce emissions include a transition to cloud technology, which led to the decommissioning of 19 data centers,
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and an investment of $18.7 million in sustainable IT infrastructure in 2022.
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Respect for Cultures & Communities
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Equifax reached a settlement in May 2024 concerning improper reporting of debts associated with indigenous community entities, which included awarding $500 to eligible claimants and mandating credit file corrections.
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This indicates a reactive response to an incident. The company's data sharing with U.S. immigration authorities through a subsidiary has raised concerns about its impact on immigrant communities and potential circumvention of sanctuary policies.
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A shareholder proposal in May 2024 called for a racial equity audit to assess impacts on communities of color.
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In October 2024, Equifax launched a program in Canada to facilitate financial integration for newcomers by allowing foreign credit history transfers.
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The company also fosters an inclusive workplace culture through employee networks that highlight cultural awareness and inclusion.
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Safe & Smart Tech
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In May 2023, Equifax publicly released its comprehensive security and privacy controls framework, encompassing cybersecurity, privacy, fraud prevention, crisis management, and physical security
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. This initiative aims to assist other organizations in designing and maintaining secure processes, thereby promoting transparency and collaboration in cybersecurity efforts
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.
Zero Waste & Sustainable Products
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No evidence was found in the provided articles to assess Equifax Inc. against the specific Key Performance Indicators for the 'Zero Waste & Sustainable Products' ethical value. The articles primarily focus on the company's efforts to reduce greenhouse gas emissions and carbon footprint through cloud migration and data center decommissioning, which are explicitly excluded from this value unless directly related to physical waste management. Equifax plans for net-zero emissions by 2040.
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Mentions of 'data waste' are not considered relevant to the physical waste context of this rubric.