Fair Money & Economic Opportunity

Frontier Communications serves underserved clients, with approximately 4% of its broadband customers (around 119,000) participating in the Affordable Connectivity Program (ACP), which provides internet discounts to low-income households.

The company also offers Lifeline discounts for low-income families and Tribal land subscribers. However, as a telecommunications company, Frontier does not offer lending or deposit services to consumers, nor does it provide financial products or manage customer finance data. Therefore, KPIs related to pricing fairness, exploitative fees, financial inclusion initiatives, data accessibility, fair lending compliance, wealth-building outcomes, profit reinvestment in community finance, financial literacy, debt burden ratio, geographic inclusion for financial services, and product simplicity for financial products are not applicable.

Fair Pay & Worker Respect

Based on the provided articles, there is insufficient evidence to assess Frontier Communications' performance regarding Fair Pay & Worker Respect. Article

is irrelevant, and Article is a 404 error, providing no usable information. Therefore, without verifiable data on key indicators such as living wage coverage, CEO-to-median pay ratio, safety incident rates, or labor violation incidents, a meaningful assessment cannot be made. The materiality analysis suggests that fair labor practices are important for Frontier's operations, but concrete evidence is needed for scoring.

Fair Trade & Ethical Sourcing

Frontier Communications includes diversity clauses in all sourcing RFPs and is reviewing and renegotiating grandfathered agreements to ensure diversity clauses are included in applicable supplier agreements.

The company's procurement department will make efforts to ensure a diversity clause is part of future agreements. In 2023, 31.17% of its net procurement, totaling $121,782,052, was spent with WMDVLGBTBEs. In 2024, 23.91% of its net procurement, totaling $75,510,526, was directed to diverse suppliers. The company was ranked No. 1 in Diversity by the California Public Utilities Commission in the Telecom/Broadband category in 2022 and achieved all CPUC goals for procurement from women-owned, minority-owned, disabled-owned, and veteran-owned businesses.

Honest & Fair Business

Frontier Communications incurred approximately $3.34 million in ethics-related regulatory penalties in the past three years, including a $2.48 million civil penalty from PURA and $860,000 in bill credits as part of a settlement with Connecticut's Office of Consumer Counsel.

The company has a comprehensive whistleblower policy, effective since November 2021, which includes a 24/7 anonymous hotline administered by an independent third party, a non-retaliation commitment, and quarterly reporting of accounting complaints to the Audit Committee. However, the company has faced significant issues with service quality, failing to meet out-of-service repair standards for over four years and maintenance appointment standards for nearly three years during a period from January 2015 to December 2023. One audit found that 81 California LifeLine customers were incorrectly de-enrolled due to a programming error, which took approximately seven months to resolve. The company's financial records are required to be timely, detailed, and accurate, with a strict prohibition against materially inaccurate or misleading financial statements. Frontier also has an anti-corruption policy prohibiting bribery and requiring reporting of such offers, with a policy scope that includes the Foreign Corrupt Practices Act. The whistleblower hotline is administered by a third-party contractor, and the company expects third-party providers to adhere to its standards.

Planet-Friendly Business

Frontier Communications reported total Scope 1 and 2 GHG emissions of 636,158 metric tons CO₂e in 2023.

The company is working with the Science Based Targets initiative to set GHG emission-reduction goals. In 2023, 16% of the company's total electricity consumption was sourced from renewables. Frontier reduced over 1,600 tons of waste through recycling in 2023, and reduced more than 1,000 tons of waste by the end of 2022. Approximately 64% of targeted assets returned from the field were refurbished and reutilized, while 15% of overall shipments to the field were refurbished devices. In December 2024, Frontier California, Inc. settled for $3.5 million due to illegal disposal and mismanagement of hazardous waste, with allegations including improper disposal and storage. The company does not believe there were any significant instances of non-compliance with laws or regulations in 2023 or 2022. Frontier's Broadband for Good program provides no-cost, high-bandwidth connections and donates technology to community organizations. The company issued its first green bond in 2023, which highlights the energy efficiency of its fiber networks. The company's advanced market commitment to scale carbon dioxide removal is $1 billion, with $500,000 funding per project across 24 projects in 14 countries, utilizing 17 different approaches.

Safe & Smart Tech

Frontier Communications experienced a data breach on April 14, 2024, affecting 751,895 customers.

The compromised data included names, addresses, email addresses, dates of birth, phone numbers, and Social Security numbers. The company disclosed the breach on June 7, 2024, almost two months after the initial attack. The company's information security program aligns with the NIST framework and includes a 24/7 Cyber Security Operations Center. Frontier reported no significant instances of non-compliance with laws or regulations in 2021 and no material fines for that year. However, the 2024 data breach led to an investigation by Schubert Jonckheer & Kolbe LLP and notification to the Maine Attorney General's Office. The company states 100% of employees participated in annual ethics and compliance training, including IT security awareness, with phishing simulations conducted multiple times throughout the year. Multi-factor authentication is mentioned for remote access points. The company performs penetration testing and remediation, and shut down systems to contain the April 2024 breach, retaining cybersecurity experts to investigate and strengthen security.

Zero Waste & Sustainable Products

Frontier Communications has implemented waste reduction initiatives, reporting a reduction of over 1,000 tons of waste in 2022.

The company also reported a reduction of over 1,600 tons of waste through recycling in 2023. The company also increased paperless billing customers by 50% since 2021. Frontier reported no significant instances of non-compliance with laws or regulations in 2022, with no fines having a material financial impact. No regulatory actions, violations, or fines were mentioned in 2021. No regulatory actions, violations, or fines were mentioned in 2023.