Better Health for All

Liberty Global offers an Essential broadband plan for those receiving Universal Credit and the Telenet Essential Internet programme for €5/month, providing over 200,000 affordable connectivity packages in 2024.

The Telenet Essential Internet programme reached over 1,100 individuals and families, and digital access programs positively impacted over 200,000 people in the UK in 2024. The company also distributed over 400 refurbished laptops to vulnerable individuals. During the pandemic, Liberty Global offered free roaming services and accelerated recruitment for refugees, and zero-rated access to learning resources and health/support sites. The company has made employee wellbeing a central part of its agenda, covering mind, body, social, and financial support, including access to the Calm app and webinars on managing stress and boosting resiliency. Liberty Global maintains a Data Privacy Protection approach with Data Protection Officers for each operating entity and participates in ESG ratings and benchmarks, receiving a CDP score of B in 2023 and an S&P Global CSA score of 51/100 in 2024.

Fair Money & Economic Opportunity

Liberty Global Ltd. is a telecommunications company, and the ethical value 'Fair Money & Economic Opportunity' primarily assesses financial institutions on activities related to lending, insuring, moving, or storing money. The provided articles detail Liberty Global's initiatives focused on digital inclusion and skills, such as providing free mobile data and coding camps, rather than financial products or services.

As such, all KPIs within this value, which are designed for financial services, are not applicable to the company's core business or the evidence provided. There is no information regarding lending practices, APRs, fee structures, or financial literacy programs in the context of financial services. Therefore, no KPIs can be scored based on the provided evidence.

Fair Trade & Ethical Sourcing

Liberty Global conducts a minimum of 5 to 7 on-site CSR audits for its Tier-1 suppliers annually.

In 2023 and 2024, no major human rights breaches or specific child/forced labor incidents were identified through EcoVadis due diligence or reported in the supply chain. The company's Responsible Supplier Code of Conduct (RSCoC), which includes ethical sourcing clauses covering child labor, forced labor, and human trafficking, must be accepted by all suppliers during onboarding. However, the percentage of contracts with enforceable ethical clauses is not quantified.

Planet-Friendly Business

Liberty Global's total Scope 1, 2, and 3 emissions for 2024 were 476,596 tCO2e, representing a 40.82% annual decline from 2023.

The company has SBTi-approved targets set in 2020, aligned with a 1.5°C pathway, including a 50% reduction in absolute Scope 1 and 2 emissions by 2030 from a 2019 baseline, and a 50% reduction in absolute Scope 3 GHG emissions from the manufacture and use of customer premises equipment by 2030. In 2024, 96% of the Group's operational electricity was procured from renewable sources. The London office has achieved BREEAM certification, but no overall percentage of green-certified buildings is provided. In 2024, 88% of waste was recycled or reused. VodafoneZiggo, a joint venture, brought €2.1 billion in sustainability bonds to market. The company conducted its first Life Cycle Assessment (LCA) for its Mini TV Box in 2024. New entertainment and connectivity boxes are made from 100% post-consumer recycled plastic, and TV remote controls contain 85% post-consumer recycled material. The company has a stated net-zero target for Scope 1 and 2 emissions by 2030. Liberty Global is undertaking work to ensure alignment with the TCFD framework and has conducted a comprehensive assessment of physical and transition climate risks under three different time horizons and climate scenarios.

Safe & Smart Tech

Liberty Global reported no cybersecurity threats that materially affected the company in 2024.

The company is developing and managing governance processes for AI. It holds ISO 27001 certification and adheres to GDPR, Sarbanes Oxley Act, CAS(T), and Payment Card Industry DSS legislation. All employees complete mandatory annual training on data security, and comprehensive privacy training was launched in 2019. The company has a dedicated CPE security testing team to ensure the safety of customer premise equipment against cyber-attacks. Critical vulnerabilities are patched within 21-30 days on average. However, Liberty Global received 46,325 government requests for Telenet customer data in Belgium in 2024, with 90% of requests resulting in customer data disclosures, indicating limited user control over data. The company collects and stores various customer and employee data, including sensitive information, without explicit details on data minimization practices beyond general compliance. There is no specific evidence of a bug bounty program or explicit details on privacy-by-design integration beyond general privacy considerations.