Better Health for All

Altisource Portfolio Solutions S.A. was accused in July 2017 by the National Fair Housing Alliance and 19 other organizations of discriminatory housing practices.

An amended administrative complaint was filed with the Department of Housing and Urban Development (HUD), alleging consistent neglect of bank-owned properties in minority neighborhoods compared to similar properties in white neighborhoods across 30 metropolitan areas. Evidence included 30,000 photographs. Investigations showed that 22.2% of properties in neighborhoods of color had 10 or more maintenance deficiencies, compared to 0% in predominantly white neighborhoods. Additionally, 50% of properties in neighborhoods of color had broken or boarded windows, versus 0% in white neighborhoods. This poor maintenance is linked to negative health externalities, including increased stress, blood pressure, and potential health risks from mold, pests, and stagnant water, disproportionately impacting minority communities. A prior $10 million settlement with the City of Los Angeles in 2013 was also mentioned regarding similar issues.

Fair Pay & Worker Respect

The company's overall employee rating is 3.6 out of 5 (72%) based on 944 reviews.

Employee feedback highlights concerns regarding job security due to recurring layoffs, limited opportunities for promotion, and low wage increases. Issues with micromanagement and a lack of transparency have also been noted. 54% of employees would recommend working at Altisource, and 59% approve of the CEO. Health insurance is offered as an employee benefit. In 2024, the CEO's total compensation was US$2 million, which was identified as above average for companies of similar size in the US market. The company has also made pledges related to pay equality, veteran hiring, and diversity.

Honest & Fair Business

Altisource Portfolio Solutions S.A. faces significant historical concerns regarding board independence and business ethics. A lawsuit alleged that claims of board independence were false due to the influence of a dominant shareholder, William Erbey, who owned 29% of Altisource shares as of September 30, 2014, and shared executive officers

. The lawsuit further claimed that "independent" board members failed to provide adequate oversight of conflicts of interest . The company has a history of "misdeeds" that caused a share price collapse over a decade ago . More recently, a class action lawsuit settled for $32 million, alleging misrepresentation and financial harm to investors . This, along with regulatory scrutiny, indicates a high level of controversy , including allegations of self-dealing transactions designed to improperly funnel money . The CFPB is currently investigating Altisource's relationship with Ocwen . While no ethics-related regulatory fines for Altisource are reported in the past three years, an affiliated company, Ocwen, was fined $150 million in December 2014 in relation to its relationship with Altisource . Altisource has an anti-corruption policy adhering to the U.S. Foreign Corrupt Practices Act (FCPA), prohibiting bribery, and requiring approval for gifts to government officials . However, historical allegations of self-dealing suggest issues with policy enforcement . A formal whistleblower policy prohibits retaliation for good faith reports and provides web and telephone reporting mechanisms, with employees reporting to the Chief Legal and Compliance Officer or Audit Committee , . There is no evidence of independent investigation processes for these reports.

Kind to Animals

Altisource Portfolio Solutions S.A. is a service-oriented company in the mortgage and real estate industries. According to a 2023 article from crueltyfreeinvesting.org, the company is listed as having 'No Animal Exploitation'.

This indicates that Altisource does not engage in animal testing, use animal-derived products, or have animal husbandry or captive operations. Consequently, several KPIs related to animal testing, animal product sourcing, and animal agriculture are not applicable to its business model.

No War, No Weapons

Altisource states it supports and strives to operate its business in accordance with the UN Guiding Principles on Business and Human Rights.

However, the company's Code of Business Conduct and Ethics indicates that firewalls and monitoring tools log all inbound and outbound traffic, and email and internet activity are reviewed to monitor compliance with Company policies, without any public disclosure of intelligence or surveillance contracts.

Planet-Friendly Business

The provided article outlines Altisource's environmental policy and expresses commitments to environmental responsibility, resource conservation, and adherence to environmental laws.

However, it does not contain any specific quantitative data, metrics, regulatory actions, or certifications to assess the company's actual performance against the defined Planet-Friendly Business KPIs. Therefore, no KPIs can be scored based on the evidence provided.

Respect for Cultures & Communities

The company encourages associates to engage in projects benefiting local communities.

In the United States, Altisource sponsored events and charitable organizations supporting housing needs for veterans and partnered with a foundation for scholarships for teen cancer survivors. In India, they partnered with the Sankalp India Foundation to provide equipment for a Blood and Thalassemia Centre, medicine support for 451 children, and partial support for 11 bone marrow transplants. They also partnered with the Akshaya Patra Foundation to provide meals to underprivileged students. These activities represent general charitable giving without a specific focus on cultural heritage organizations, aligning with the industry standard tier. In 2023, Altisource's employees undertook an average of 21 hours of training, which included functional, compliance, and behavioral learning programs, as well as awareness campaigns on mental health and cultural history months. This training is described as standard diversity training without specific cultural sensitivity components, which maps to the 20-40% completion tier for cultural sensitivity training.

Zero Waste & Sustainable Products

The provided articles, including Altisource's environmental policy, do not contain any quantitative data or specific metrics related to waste diversion rates, product recyclability, packaging sustainability, recycled content, single-use plastic reduction, take-back programs, circular design, waste reduction initiatives, hazardous waste management, product durability, repairability, waste audit frequency, zero-waste certification, waste disposal violations, material efficiency, packaging-to-product ratio, waste reduction targets, supplier waste requirements, or customer waste education.

While the environmental policy outlines a commitment to minimizing waste and implementing recycling programs, it explicitly states that no quantitative data for these metrics is provided. Therefore, no KPIs can be scored based on the available evidence.