Mr. Cooper Group Inc..
COOP.US | Other monetary intermediation
Mr. Cooper Group Inc. is a provider of servicing, origination and transaction-based services principally to single-family residences. The company operates through two segments: Servicing and Originations. The Servicing segment performs activities such as collecting mortgage payments, managing escrow...Show More
Better Health for All
0
No evidence was found in the provided article to assess COOP.US against the 'Better Health for All' ethical value.
1
The article focuses on employee benefits, such as wellness programs and student loan repayment, which are explicitly excluded from this value's scope as they pertain to internal employee support rather than the company's external impact on health outcomes, accessibility, or health-related products/services.
2
Fair Money & Economic Opportunity
-60
Mr. Cooper Group (formerly Nationstar) has faced significant regulatory actions and penalties. The Consumer Financial Protection Bureau (CFPB) alleged violations of the Consumer Financial Protection Act of 2010, Real Estate Settlement Procedures Act, and Homeowner’s Protection Act, including failure to identify pending loss mitigation applications, failure to honor loan modification agreements, improper foreclosure actions, improper payment adjustments, and escrow issues.
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These violations affected over 115,000 customers between January 2012 and January 2016, resulting in a ~$90 million refund to customers and a civil penalty of >$6.5 million.
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The company also made previous multi-million dollar settlements with the California Department of Business Oversight (2017) and New York Department of Financial Services (2018) for overcharging borrowers, failing to investigate complaints, and unfair/deceptive practices.
3
Additionally, the CFPB sided with plaintiffs in a lawsuit alleging Nationstar violated the Fair Debt Collection Practices Act by charging a $25 fee for payoff quote statements.
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The total amount of refunds and civil penalties exceeds $50 million.
5
The company's blog post on 'National Financial Literacy Month' provides personal budgeting advice but does not indicate a structured financial literacy program with outreach or outcome tracking.
6
Fair Pay & Worker Respect
20
Mr. Cooper Group's employee engagement score was 88% in 2022, reflecting the percentage of team members who consider it a great place to work.
1
This score was 31 percentage points higher than the average U.S. company.
2
The company has been Great Place to Work-Certified™ for four consecutive years and was ranked on Fortune’s Best Workplaces in Texas in 2022, also being named one of the Best Workplaces in Financial Services & Insurance™ in the same year.
3
Fair Trade & Ethical Sourcing
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Mr. Cooper Group Inc. operates as a financial services provider, focusing on mortgage servicing and origination. Its business model does not involve the procurement or trade of physical commodities, nor does it have a supply chain that would typically require fair-trade certifications, sourcing audits, or traceability of materials.
1
Consequently, all specified KPIs related to fair trade and ethical sourcing are noted as 'Not applicable' in the provided articles, aligning with the nature of its operations.
2
Honest & Fair Business
-20
In the past three years (2022-2024), Mr. Cooper Group (COOP.US) incurred a total of $7,010,157 in ethics-related regulatory fines.
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This includes a $7,000,000 penalty in 2024 from a federal private lawsuit for consumer protection violation and a $10,157 fine in 2022 from MN-FIN, also for a consumer protection violation.
2
The company's offenses primarily relate to consumer protection and mortgage abuses.
3
Kind to Animals
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No evidence available to assess Mr. Cooper Group Inc. on Kind to Animals.
No War, No Weapons
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Mr. Cooper Group Inc. operates in mortgage servicing and originations.
1
The provided articles explicitly state that there is no mention of arms or defense contracts, dual-use technology, sales to embargoed regimes, peacebuilding initiatives, conflict-zone divestment policies, defense-related business activities, exports, humanitarian procurement, human rights due diligence in conflict areas, Arms Trade Treaty compliance, AI systems with military applications, UN Guiding Principles alignment, dual-use item screening, surveillance contracts, ethical red lines for weapons, controversial weapons, war-related supply chain risk audits, conflict-related partner reviews, defense divestment, conflict minerals, peace technology investment, or procurement from conflict-affected areas.
2
While the company engages in lobbying, the nature of this lobbying regarding arms control is not specified.
3
Therefore, all KPIs for which evidence is available are scored as N/A, indicating no involvement in these areas.
Planet-Friendly Business
-20
Mr. Cooper Group Inc. operates in the financial intermediation services industry, which is characterized by very low carbon intensity, suggesting its GHG emissions footprint is not material.
1
Consequently, there are no documented science-based carbon reduction targets or carbon offset quality ratings available, as these are not applicable to a business with minimal emissions.
2
However, the company has not declared a net-zero target year.
3
Given the nature of the business, packaging operations are not material to its environmental footprint.
Respect for Cultures & Communities
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The provided articles do not contain specific, quantitative data points relevant to any of the 'Respect for Cultures & Communities' KPIs. Information available focuses on general DEI commitments, the hiring of a Chief Diversity Officer, and customer satisfaction awards, but lacks measurable outcomes or details regarding community partnerships, cultural impact assessments, local employment, grievance mechanisms, or cultural preservation investments.
1
Safe & Smart Tech
-60
In October 2023, Mr. Cooper experienced a data breach impacting 14.7 million customers, exposing sensitive data including names, Social Security numbers, dates of birth, and bank account details.
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The company responded by immediately shutting down systems, requiring employees to change account passwords, and initiating an investigation with law enforcement.
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Employees performed a detailed review of company systems to prevent future hacks and enhance data protection.
3
The company is monitoring the dark web for evidence of data sharing.
4
External penetration assessments are performed annually.
5
The company filed a data breach notification in Maine and an SEC filing related to the cyberattack and response costs, and is defending litigation.
6
The company also mentions SOX, SOC1, and SOC2 compliance audits.
7
Zero Waste & Sustainable Products
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The provided articles do not contain any specific quantitative data or concrete details regarding waste diversion rates, product recyclability, packaging sustainability, recycled content, single-use plastic reduction, take-back programs, circular design principles, waste reduction initiatives, hazardous waste management, product durability, repairability, waste audit frequency, zero waste certifications, waste disposal violations, material efficiency, packaging-to-product ratio, waste reduction targets, supplier waste requirements, or customer waste education programs.
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While one article mentions a commitment to reducing waste within an ESG framework and a plan for an annual ESG & Sustainability report, it explicitly states a lack of specific metrics or performance data.
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