Vroom, Inc..
VRM.US | Sale of motor vehicles
Vroom, Inc. is an e-commerce platform that facilitates the buying and selling of used vehicles. The company operates primarily through its online platform, offering customers a range of services including vehicle search, financing, and delivery. Vroom acquires used vehicles through purchases from co...Show More
Better Health for All
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The provided articles describe "Vroom, a program of the Bezos Family Foundation," which focuses on early childhood development and health education.
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This entity is distinct from VRM.US (Vroom, Inc.), an e-commerce platform for buying and selling used vehicles. As such, no evidence relevant to VRM.US and its operations could be found in the provided materials for any of the KPIs.
Fair Money & Economic Opportunity
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Vroom's auto finance subsidiary, UACC, maintains a comprehensive Compliance Management System, including a centralized complaint management system and a rigorous testing environment, to ensure compliance with consumer lending regulations.
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However, Vroom states that its operations are conducted in compliance with applicable fair lending and consumer protection statutes, but only "Except as would not have a Material Adverse Effect," and that no action, suit, proceeding, or investigation is pending or threatened "to the knowledge of the Company."
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Vroom offers financial education resources and tools to help employees understand their 401(k) options and provides guidance on financial management through its Work/Life Balance Program.
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Vroom is described as a company focused on simplifying the car buying process, and its technology offers transparent pricing and competitive financing.
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Fair Pay & Worker Respect
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Vroom's employee reviews indicate an overall rating of 3.2 out of 5 stars on Indeed and Glassdoor, and 3.2 out of 5 stars for culture and values on both platforms.
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On Zippia, the worker engagement score is 4.5 out of 5.
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On Glassdoor, 32% of employees would recommend working at Vroom.
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Regarding health insurance, reviews mention 'good insurance' and health benefits, but no specific percentage of the workforce covered by employer-funded health insurance is provided.
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Fair Trade & Ethical Sourcing
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No specific, quantifiable data was found in the provided articles for any of the KPIs related to Fair Trade & Ethical Sourcing. While the company states it requires suppliers to adhere to a Human Rights Policy and a Supplier Code of Conduct, and has a zero-tolerance policy for child labor, forced labor, or human trafficking, no percentage of contracts covered by these clauses is provided.
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Similarly, the company mentions looking at global issues like conflict minerals, but no share of spend on high-risk materials is disclosed.
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There is also no information on fair-trade certifications, audit frequency, forced or child labor incidents, traceability coverage, remediation speed, or supplier diversity spend. The company plans to enhance data gathering for diversity spend in future years, but no current figures are available.
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Honest & Fair Business
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Vroom, Inc. incurred less than $35,000 in ethics-related regulatory fines from the Texas Department of Motor Vehicles over the past three years.
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The company has faced over 80 violations by the Texas DMV since 2019, resulting in 59 cease and desist orders.
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The Florida Department of Highway Safety and Motor Vehicles fined Vroom $47,000 in January 2022 for 47 counts of failing to transfer vehicle titles.
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The Texas Attorney General filed a lawsuit against Vroom alleging deceptive trade practices.
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The Better Business Bureau revoked Vroom's accreditation in September 2020 and assigned it an 'F' rating due to thousands of complaints.
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Vroom noted 'operational challenges' related to rapid growth in its 2021 SEC filing, but no specific financial restatements are mentioned, indicating no restatements recently.
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Kind to Animals
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No evidence available to assess Vroom, Inc. on Kind to Animals.
No War, No Weapons
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No data is available in the provided articles to assess Vroom, Inc. (VRM.US) against any of the 'No War, No Weapons' KPIs.
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The articles explicitly state that no sustainability metrics or relevant data for VRM.US could be found or were available.
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Planet-Friendly Business
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No evidence was found in the provided articles to assess Vroom, Inc. against any of the Planet-Friendly Business KPIs. The articles primarily discuss customer service issues, regulatory violations related to vehicle titles and registration, and a separate sustainability summit unrelated to Vroom's operations.
Respect for Cultures & Communities
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The provided articles do not contain specific, concrete data points relevant to Vroom, Inc.'s performance on any of the 'Respect for Cultures & Communities' KPIs. mentions a general equality, diversity, and inclusion rating but explicitly states a lack of quantitative data for specific cultural impact assessments or other relevant metrics.
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explicitly states it does not contain any data relevant to the requested metrics for this value.
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Safe & Smart Tech
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In March 2025, a publicly exposed Amazon S3 database associated with Vroom by YouX, a Vroom entity, contained 27,000 unencrypted records.
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This data included sensitive personal information such as driver's licenses, bank statements, employment statements, and Medicaid cards.
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The company's privacy policy states that users can limit location sharing and opt-out of targeted advertising.
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The policy also mentions compliance with CCPA, GDPR, and other state laws including Nevada, Virginia, Colorado, and Connecticut.
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Zero Waste & Sustainable Products
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Vroom, Inc. (as Tenant) is prohibited from using leased premises for permanent or temporary storage of hazardous materials and must comply with all environmental laws, including those related to hazardous materials and waste disposal.
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The company is also responsible for leaving the premises free of hazardous materials and environmental contaminants upon lease expiration.
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No other specific, concrete data points were found across the provided articles for any other KPIs related to Zero Waste & Sustainable Products.