Fair Money & Economic Opportunity

In 2023, Trustmark allocated $424 million to small business/farm loans, $453 million to low-to-moderate income mortgage borrowers, and $116 million to community development loans.

With a total loan volume of $1.4 billion in 2024, this represents approximately 70.9% of its loan book directed towards inclusion initiatives. The company was investigated for alleged redlining practices against Black and Hispanic borrowers in Memphis, TN, between 2014 and 2018. Trustmark entered a consent order in October 2021 and paid $5 million in civil money penalties ($1 million to CFPB, $4 million to OCC). The consent order was terminated 17 months early, with regulators stating Trustmark was "substantially in compliance," and the redlining case was dismissed. Trustmark distributed $3.8 million from a loan subsidy fund to increase credit for minority mortgage applicants. In 2023, 4,500 students participated in the Trustmark Financial Scholars Program. The company operates 170 banking centers, with approximately 20% located in underserved areas.

Honest & Fair Business

Trustmark Corporation incurred a $5 million penalty in a 2021 consent order related to redlining allegations between 2014 and 2018.

The company also disbursed $3.85 million into a loan subsidy program and implemented improved fair lending procedures. The DOJ and CFPB filed a motion to terminate the consent order 17 months early, citing substantial compliance. The company maintains a Whistleblower Policy and an online portal for teammates to anonymously communicate concerns regarding accounting, auditing, workplace, or other matters, but there is no evidence of independent investigation processes or resolution timelines. Out of 12 director nominees, 11 are independent, resulting in approximately 92% of the board being conflict-free. The company has a Code of Business Conduct and Ethics that promotes compliance with laws, protects assets, promotes fair dealing, and deters wrongdoing, and requires annual compliance training on key policies, including the Bank Bribery Act. The company uses independent third parties to perform penetration testing of its infrastructure and conduct assessments of its program for compliance with regulatory requirements and industry guidelines, and the Audit Committee annually evaluates the independent registered public accounting firm’s qualifications.

No War, No Weapons

The company's core business is financial services, and no evidence suggests involvement in defense or arms-related activities. Trustmark Corporation reported $0 in lobbying expenditures in 2024.

There is no evidence of exposure to controversial or banned weapons, consistent with its financial services nature.

Planet-Friendly Business

Trustmark Corporation does not provide publicly available data for its carbon emissions, SBTi-aligned targets, or net-zero target year.

While the company has retrofitted 12 buildings with LED lighting and purchased a gas-electric hybrid fleet vehicle, specific quantitative data on the impact of these initiatives, such as the percentage of energy from renewables or green-certified buildings, is not disclosed. Information regarding water use, waste diversion, supply chain climate transparency, biodiversity efforts, deforestation policies, environmental compliance violations, or climate justice initiatives is also not available. Although $42.1 million was invested in climate adaptation, the percentage of climate spending on adaptation is not provided.

Safe & Smart Tech

Trustmark's privacy notice, updated March 2024, outlines strong user rights, including access, correction, deletion, restriction of processing, data portability, withdrawal of consent, and opt-out of profiling.

It also details an appeal process for denials and specific rights for California residents under CCPA, with responses to requests provided within 45 days. However, the company faced regulatory actions, including settlements with the U.S. Department of Justice, the Office of the Comptroller of the Currency, and the Consumer Financial Protection Bureau in October 2021. These settlements resolved allegations of violations of the Fair Housing Act, the Equal Credit Opportunity Act, and the Consumer Financial Protection Act in the Memphis metropolitan statistical area between 2014 and 2016. Trustmark incurred a $5 million civil money penalty and committed to a $3.85 million loan subsidy fund over five years, along with annual investments in advertising, community outreach, and credit/financial education services. The company's privacy notice, updated December 2025, states that data is retained as long as necessary for business relationships, legal claims, analysis, or as required by law, which aligns with 2-3 year retention periods for most data. For authentication, the company's privacy notice states users are responsible for keeping passwords confidential, but no information is provided on the availability or requirement of multi-factor authentication (MFA) or other advanced security features.