Better Health for All

Shopify Inc. provides an e-commerce platform, and the provided articles do not contain specific, quantifiable evidence regarding its direct impact on health outcomes, health-related revenue, safety records, or investments in health innovation. While 8.4% of Shopify Plus stores operate in the 'Health' category, the articles do not provide data on the health impact of these third-party products or how Shopify's core business contributes to or detracts from 'Better Health for All'.

Information on Shopify's policies for health product regulations for merchants, such as accurate labeling and avoiding misleading claims, is mentioned, but no specific data on Shopify's own risk transparency or enforcement outcomes is provided. Therefore, no KPIs can be scored based on the available evidence.

Fair Trade & Ethical Sourcing

Shopify has not identified any instances of Modern Slavery in its supply chains or operations as of December 31, 2024, and conducts risk-based assessments of its supplier base.

However, the company's standard supplier agreements include clauses requiring compliance with applicable laws, including those related to Modern Slavery, but no specific percentage of contracts covered is provided. Shopify identifies conflict minerals in some hardware products and conducts a 'Reasonable Country of Origin Inquiry' process. The company aims to increase spending with certified diverse suppliers by 20% within the next 12 months, implying that the current procurement budget directed to indigenous, minority, or local community suppliers is less than 1%.

Honest & Fair Business

Shopify has a Code of Conduct applicable to all board members, employees, consultants, and contractors.

This code outlines a clear process for reporting suspected violations, including an anonymous hotline, and explicitly prohibits retaliation against whistleblowers. However, there is no evidence of independent investigation processes, training frequency, or effectiveness metrics. The Code of Conduct also mandates compliance with anti-corruption and anti-bribery laws, including the FCPA and Canadian equivalents, but lacks clear guidance on facilitation payments and gift thresholds.

Kind to Animals

Shopify Inc. is a service-oriented company providing an e-commerce platform, and its core business model does not involve activities such as manufacturing products, animal testing, animal agriculture, or direct sourcing of animal-derived ingredients. Therefore, most animal welfare KPIs are not applicable to its direct operations. Shopify's policy explicitly prohibits the sale of live animals by merchants on its platform due to legal, shipping, and ethical considerations.

Additionally, certain animal or plant materials, particularly those from endangered species (e.g., crocodile, python, alligator), are restricted for sale on Managed Markets.

Planet-Friendly Business

Shopify's total Scope 1, 2, and 3 greenhouse gas emissions are over 24,700 tonnes CO₂e, with Scope 3 accounting for 90% of this total.

The company has a stated net-zero target year of 2030, with a commitment to carbon-neutral operations in Canada since 2019. Shopify commits $5 million annually to carbon removal technologies and projects. The company has purchased $37 million in carbon credits in 2024, bringing the total to $94 million across 54 suppliers, and has addressed over 15,000 tonnes of emissions through carbon removal. Some of these offsets, such as those from DroneSeed, are Climate Action Reserve-certified, which is a high-quality standard.

Respect for Cultures & Communities

Shopify has established 4 formal partnerships with Indigenous-led organizations, including Raven Indigenous Capital Partners, EntrepreNorth, Te Whare Hukahuka, and Rise2025.

One of these partnerships, with Pow Wow Pitch, has been ongoing for 7 years.

Safe & Smart Tech

Shopify experienced a data breach in 2024 affecting 179,873 customers, with data including names, emails, phone numbers, order history, spending, and subscription details, which Shopify attributed to a third-party app developer.

Separately, an insider threat affected less than 200 customers, compromising names, postal addresses, emails, and item purchase details, but not credit card information. Shopify terminated the employees involved and is working with law enforcement. The company's AI governance goals focus on accuracy, compliance, and consistency, with coordinated efforts across product, operations, trust & security, legal, and R&D, and its AI strategy emphasizes human-centric AI. Shopify implements encryption for sensitive information like credit card details processed by payment gateways. The company offers tools for users to access, edit, and delete their data. Shopify performs regular security audits and mentions PCI compliance for its card readers, as well as providing guidance for merchants to comply with GDPR. The insider threat incident involved unauthorized access and use of customer transaction records by two rogue support team members.

Zero Waste & Sustainable Products

The provided articles do not contain specific, quantifiable data regarding Shopify Inc.'s own waste management practices, product design, or supply chain requirements related to zero waste and sustainable products. While the articles frequently mention various sustainability initiatives, certifications, and practices, these almost exclusively refer to Shopify's *merchants* (e.g., LUSH, Allbirds, Meow Meow Tweet, Pela Case, Hero Packaging, Zero Waste Cartel)

or general industry trends and advice for e-commerce businesses. There is no evidence detailing Shopify's own waste diversion rates, product recyclability, packaging sustainability for its own hardware, recycled content in its own products, single-use plastic reduction percentages, take-back programs for its own offerings, or the integration of circular design principles into its own platform or hardware. Therefore, no KPIs under this value can be scored based on the provided information.