Better Health for All

ServiceNow demonstrates a strong commitment to "Better Health for All" through its strategic application in the healthcare sector. Its Healthcare and Life Sciences Service Management solutions improve patient care and operational performance, used by half of the top 40 U.S.-based healthcare providers.

For instance, Geisinger Health Plan saw an 11-hour increase in annual productive time per physician. During the COVID-19 crisis, ServiceNow developed and offered four community apps at no charge, downloaded by nearly 1,000 organizations, and created workflow solutions for vaccine distribution and administration, used by over 100 organizations including state health departments. Its Vaccine Administration Management solution registered 120,000 people for appointments in two hours in North Rhine-Westphalia. The company also exhibits exceptional healthcare data responsibility, adhering to numerous global security and interoperability standards such as HIPAA, GDPR, and HITRUST CSF, providing end-to-end encryption and role-based access control, and was selected for the USCDI+ initiative. ServiceNow's platform also strengthens healthcare workforce capacity by removing operational barriers for care teams. While the company partners with Project Healthy Minds to raise awareness and funds for mental health and provides internal mental health resources for employees, the scale of these initiatives for external impact is not detailed.

Fair Money & Economic Opportunity

ServiceNow is a cloud computing company, not a financial institution. Consequently, most KPIs related to lending, deposit services, consumer credit products, fees, debt, and financial product complexity are not applicable. The company's primary customer base consists of large enterprises.

While ServiceNow launched a $100 million investment to foster sustainable wealth in Black communities and a $2 million grant initiative for nonprofits, these are not part of a loan/insurance book, and the percentage of annual pre-tax profit for these initiatives is not provided. The RiseUp with ServiceNow and NextGen Professionals programs focus on digital skills training and job placement for marginalized communities, with over 6,300 participants securing jobs, but these are not financial literacy programs nor do they provide direct metrics for customer credit or savings outcomes.

Fair Pay & Worker Respect

In 2023, ServiceNow reported a CEO-to-median employee pay ratio of 176:1.

The company achieved systematic pay equity across its workforce as of September 1, 2022 , and maintains it across gender globally and and race and ethnicity in the U.S. In 2023, pay adjustments to maintain this equity impacted less than 1% of employees and accounted for under 0.05% of global payroll costs. ServiceNow supports employee well-being with comprehensive benefits and offers flexible work arrangements, including remote and in-office options. The company has embraced a five-point DEI initiative focusing on workforce training, equitable processes, employee voice, advocacy, and inclusive recruitment. The 'RiseUp with ServiceNow' program, which aimed to train individuals from underserved communities for tech roles, underwent restructuring in December 2024 due to low job placement rates.

Fair Trade & Ethical Sourcing

In 2023, ServiceNow directed 21.2% of its supplier budget to diverse suppliers.

This includes certified Minority Business Enterprises (MBE), Veteran Business Enterprises (VBE), and Women Business Enterprises (WBE). This figure surpassed the industry average of 3-5% and reflects the company's commitment to its responsible procurement program.

Honest & Fair Business

ServiceNow has a comprehensive Code of Ethics, applicable to all executive officers, employees, and directors, which is reviewed annually by the Governance Committee.

The company also maintains a whistleblower policy that encourages reporting of potential violations through multiple channels, including an online portal and a Speak Up Line. This policy strictly prohibits retaliation against individuals who report concerns in good faith, with disciplinary action up to termination for any retaliation. In July 2024, the Department of Justice initiated an investigation into ServiceNow concerning potential compliance issues related to a government contract and the hiring of a former U.S. Army CIO, which resulted in the resignation of the company's President and COO. ServiceNow has been recognized as one of the World's Most Ethical Companies.

Kind to Animals

ServiceNow is a cloud computing company providing platform as a service. Its business model does not involve physical products, animal-derived ingredients, animal testing, animal agriculture, or direct animal-related supply chains. Therefore, all KPIs related to animal welfare practices are not applicable. While the company engages in environmental initiatives like establishing a beehive

and commits to net-zero greenhouse gas emissions by 2030, the provided articles do not offer specific, measurable biodiversity impact or species recovery metrics to score the 'wildlife_conservation_impact' KPI.

No War, No Weapons

ServiceNow, a cloud computing company, provides software and platform services to various U.S. military and defense agencies, including the Defense Health Agency, U.S. Army, and Department of Veterans Affairs.

These contracts, such as a $5.4 million contract for the Defense Health Agency in 2024 and a $432 million contract for the U.S. Army in 2022, are for non-combatant operational support like IT asset management, healthcare operations, and secure cloud solutions for unclassified information. The company's products do not directly involve arms manufacturing. As a service-based company, it has no defense assets to divest or mineral inputs in its products. ServiceNow also partners with nonprofits like the International Rescue Committee and offers tech career training for veterans.

Planet-Friendly Business

ServiceNow's near-term science-based targets, aligned with a 1.5°C pathway, have been approved

. In 2023, 48.2% of its suppliers by spend had approved or committed to science-based targets . The company aligns with the Task Force on Climate-related Financial Disclosures (TCFD) and makes an Index Report and Data available , but lacks climate scenario analysis.

Respect for Cultures & Communities

ServiceNow has established three formal partnerships with non-profit organizations, including ChangeX, the International Rescue Committee, and GivePower.

The company has allocated $1 million to community improvement funds across nine countries, which represents 0.01% of its annual revenue target of over $10 billion. , No cultural appropriation incidents have been reported. Given its business model as a cloud computing company, its operations do not typically impact cultural contexts, and no specific cultural impact assessment protocol is noted.

Safe & Smart Tech

ServiceNow has established an Enterprise Artificial Intelligence Governance Policy, overseen by a steering committee of executive leaders, to promote responsible AI practices

. This policy emphasizes human-centricity, inclusivity, transparency, and accountability , and the company collaborates with external experts . ServiceNow has enhanced its governance framework with new tools for bias detection and mitigation , and introduced built-in responsible AI guardrails, such as Now Assist Guardian , and monitoring tools to manage offensive content, security vulnerabilities, and sensitive information exposure .

Zero Waste & Sustainable Products

ServiceNow has implemented several waste reduction initiatives, including reducing paper use by substituting with electronic devices, optimizing stockroom inventories to lessen new hardware procurement, and reducing e-waste through environmentally friendly asset disposal.

Additionally, teams have learned to reduce packaging and recycle materials in ServiceNow data centers. The company manages hazardous tech waste by ensuring assets are recycled or treated appropriately for reuse.