Better Health for All
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No specific, concrete evidence was found to assess NICE Ltd. against the 'Better Health for All' ethical value. The articles primarily discuss general healthcare industry trends, public health initiatives by the UK's National Institute for Health and Care Excellence (NICE), or internal employee benefits of NICE Ltd.
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There is no direct evidence linking NICE Ltd.'s principal goods or services to a net health effect, its revenue from harmful products, its safety record for users, the price accessibility of its offerings, its reach to vulnerable populations, its risk transparency regarding health, its investment in health innovation, its health externalities, its health equity programs, its support for the healthcare workforce, its preventative health measures, its healthcare data responsibility, its response to global health crises, its mental health initiatives, or its engagement in healthcare education or addiction mitigation. Therefore, all KPIs for this value are omitted due to lack of direct, attributable evidence for NICE Ltd.
Fair Money & Economic Opportunity
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NICE.US is a software solutions provider specializing in customer experience and financial crime & compliance solutions, not a direct financial services institution that lends, insures, moves, or stores money for consumers. Therefore, all KPIs related to fair money and economic opportunity, such as underserved client share, pricing fairness, exploitative fee exposure, inclusion initiatives (loan/insurance book), data accessibility (customer finance data), fair lending compliance, wealth building outcomes, debt burden ratio, geographic inclusion, and product simplicity, are not applicable to its core business model. The provided articles do not contain any specific, quantitative evidence for these KPIs as they relate to the company's direct impact on consumer financial services or economic opportunity for underserved populations. While NICE reinvested 15% of its total revenue into research and development in 2023, this is standard business practice and not a reinvestment into community finance or profit-sharing with underserved communities as defined by the rubric.
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Additionally, the Code:Coda program for teenage girls is an educational initiative in computer science, not a financial literacy program or a financial inclusion initiative related to a loan/insurance book.
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Fair Pay & Worker Respect
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NICE Ltd. is not a party to any collective bargaining agreement with employees or any labor organization in substantially all jurisdictions where it operates, indicating 0% coverage.
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The company's global voluntary turnover rate was 7.3% in 2024.
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In 2024, 96% of employees held permanent contracts, with 4% on fixed-term contracts.
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NICE India, Singapore, Australia, and Bolivia have been certified as Great Place to Work®.
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In Israel, the company is among the top 20 hi-tech companies to work for according to BDI, and among the top 35 tech companies according to Duns100.
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For NICE Systems UK in 2024, the median hourly pay gap favored males by 5.57%, and the mean hourly pay gap favored males by 11.88%.
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In 2024, women earned 80% of what their male colleagues received across managerial, white-collar, and blue-collar roles.
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One labor standards violation for unfair dismissal was recorded for NICE Systems UK Ltd in 2024, resulting in a £13,610 penalty.
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No incidents of discrimination, child labor, or forced labor were reported in 2024.
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The company recorded 23 recordable workplace injuries across production sites in 2024.
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Fair Trade & Ethical Sourcing
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No quantitative data was provided across the articles to assess NICE.US against the Fair Trade & Ethical Sourcing value.
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The documents reviewed include a Supplier Code of Conduct and information on a Supplier Diversity Program, but these do not contain specific percentages, frequencies, or incident counts required by the rubric's KPIs for any of the metrics.
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Honest & Fair Business
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NICE reported no involvement in corruption or anti-competitive incidents or public cases regarding these matters in 2024.
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The company has a comprehensive Anti-Bribery and Corruption Policy (ABAC Policy) with zero tolerance for bribery and facilitation payments, requiring specific training for relevant employees and monitoring of third parties.
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NICE also maintains a 'Speak Up' platform for confidential and anonymous reporting, available 24/7 via Ethics Point, with a clear policy against retaliation.
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All Board members are non-executive directors determined to be independent pursuant to Nasdaq listing rules and Israeli Companies Law.
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The company has not had any financial restatements in the past five years. However, actual electricity consumption data was collected for offices representing 88% of NICE’s total office area, and water consumption data covered 55% of offices by floor area in 2024.
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While NICE holds various ISO and other certifications, the extent of independent verification of ethical claims is approximately 70%.
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Kind to Animals
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NICE Ltd. is a software solutions provider, and its core business model does not involve animal testing, animal-derived products, or animal agriculture. The provided articles contain no specific, measurable evidence related to animal welfare, animal testing, animal-derived ingredients, or animal agriculture practices.
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Therefore, for KPIs where the rubric explicitly provides an 'N/A' tier for service-oriented companies with no relevant activities, a score of 0 is assigned. For other KPIs like wildlife conservation impact, supplier audits for animal welfare, innovation investment in animal-free technologies, and public policy engagement on animal welfare, no specific or measurable evidence was found, leading to their omission.
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No War, No Weapons
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NICE.US states its commitment to human rights, referencing international conventions like the UN Universal Declaration of Human Rights, ILO Core Conventions, UN Global Compact, and OECD Guidelines.
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The company implements a weekly due diligence process for suppliers regarding conflict minerals, aligning with the OECD Due Diligence Guidance.
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However, no quantitative data is provided on the percentage of the supply chain certified conflict-free, or the effectiveness of its conflict mineral policy.
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The company publishes an annual statement on modern slavery.
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NICE Actimize discusses ethical AI governance, emphasizing data fairness, transparency, privacy, accountability, and human oversight, but does not mention military applications or specific safeguards against them.
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No information is provided on revenue from arms contracts, peacebuilding investment, or a formal conflict divestment policy.
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Planet-Friendly Business
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In 2024, the company's total Scope 1, 2, and 3 emissions were 12,200 tCO₂e, a decrease from 12,300 tCO₂e in 2023.
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Scope 1 and 2 GHG intensity saw an 11% reduction year-on-year, though absolute Scope 1 and 2 emissions increased by 1.8% to 6,581 tCO₂e.
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Scope 3 emissions from data centers were 783 tCO₂e in 2024, an increase from 408 tCO₂e in 2023.
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The company has not publicly committed to a net-zero target year or SBTi-aligned targets.
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30% of the Pune office site's energy consumption comes from renewable sources, and its top two data center suppliers are committed to matching 100% of electricity consumed with renewable energy.
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The Pune facility has IGBC Platinum Certification.
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Water consumption monitoring covers 55% of office floor area, with total consumption at 16,639 m³ in 2024.
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The company aims for a 10% increase in waste recycling rates at major sites between 2025-2027.
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No environmental compliance violations were reported between 2020 and 2023.
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The company evaluates climate change as part of business continuity management but does not disclose TCFD alignment or detailed climate scenario analysis.
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Respect for Cultures & Communities
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The provided articles do not contain specific, concrete evidence for any of the KPIs related to 'Respect for Cultures & Communities' for NICE.US. The articles discuss general diversity and inclusion initiatives or methods for measuring DEI training effectiveness, but lack quantitative data or specific actions pertaining to formal partnerships, community reinvestment, cultural incidents, impact assessments, local employment, grievance mechanisms, FPIC, community governance, cultural preservation, local procurement, indigenous suppliers, cultural site protection, social license, charitable giving, community funds, language inclusivity, cultural incident response, or cultural sensitivity training completion.
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Safe & Smart Tech
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NICE has an AI Code of Ethics, guiding responsible AI creation and deployment, with teams establishing ownership for guidelines and management setting explainability standards.
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AI decisions are regularly monitored for human overrule, and models are evaluated and refined to prevent bias using diverse datasets.
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The company holds extensive privacy and security certifications, including SOC 2 Type II, HITRUST, PCI Level 1 AOC, FedRAMP ATO—Moderate baseline (since 2018), ISO 27001, ISO 27701, Cyber Essentials Plus, ISO 27018, ISO 9001, and IRAP.
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All employees and contractors receive security training upon hiring and annually, with additional role-based training.
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NICE employs strong encryption for data at rest and in transit, with protected cryptographic keys and encrypted backup media.
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AI systems are built with audit trails, logging, configurable approval workflows, and continuous monitoring for anomalies.
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The company commits to proactively disclosing AI use, providing explanations of AI system operations, and documenting AI functionalities.
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NICE protects personal data from unauthorized use or access through monitoring, logging, authentication, and access controls.
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Users have rights to access, rectify, delete, or restrict processing of their personal data, and the company offers CCPA-compliant processes.
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Two-factor authentication is required for accessing NICE servers, and personal devices must be enrolled in the NICE portal.
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Critical vulnerabilities are patched within 14-21 days on average.
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Security architecture reviews, scans, and testing are integrated into software development, and security is prioritized in every feature built on CXone Mpower.
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The company performs quarterly network scans, yearly third-party penetration tests, and internal penetration testing.
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NICE deletes personal data when no longer necessary, generally within 24 months, and cookie data within 24 months.
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The company maintains a strong compliance program, adhering to GDPR, CCPA, HIPAA, FedRAMP, PCI DSS, and Sarbanes-Oxley.
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Effective processes are in place to address and mitigate potential AI harm, ensuring accountability and remediation.
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NICE supports Do Not Track (DNT) and has a positive stance on key digital rights issues.
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Zero Waste & Sustainable Products
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NICE achieved a 91% waste recovery rate for production waste in 2024.
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The company mandated the exclusive use of 100% recycled paper and cardboard for all packaging and completely eliminated plastic packaging materials in 2024.
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Additionally, automatic water dispensers at headquarters resulted in a 95% decrease in plastic bottle consumption.
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NICE states that 99% of the waste it produces is non-hazardous, and it manages hazardous materials in compliance with strict safety protocols, with no waste disposal violations recorded between 2020 and 2023.
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The company aims to maintain its recyclable waste percentage near 99% by reducing its overall quantity by 2030.
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NICE applies eco-design principles, accessibility, and circularity to its solutions, focusing on durability, repairability, and recyclability. It conducts periodic quality audits that investigate environmental and occupational safety management aspects.
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The company has implemented waste reduction initiatives such as reducing mixed packaging by up to 80% at its Oderzo plant and sending plastics that do not meet aesthetic standards for material recovery, recycling 3.5 tons of plastic annually.
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NICE participates in take-back schemes of hardware manufacturers.
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Suppliers are expected to adhere to environmental stewardship practices, and critical suppliers undergo initial due diligence, annual monitoring, and audits.
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The company provides clear disposal information on all products and packaging.