Better Health for All

8x8's communication solutions, when applied in healthcare, facilitate improved patient engagement, streamlined workflows, and increased speed to care, as evidenced by a partnership with SpinSci Technology.

The company's platform also supported over one million patients during the COVID-19 pandemic through telehealth infrastructure. However, the company serves various industries, and the proportion of its core business dedicated to health-specific outcomes is not quantified, leading to a neutral score for overall health impact. The company maintains HIPAA-compliant data management and provides Business Associate Agreements, but the rubric's positive tiers for data responsibility and risk transparency require evidence of practices beyond basic compliance, such as setting new standards or achieving perfect track records, which is not provided. While the company's platform supported over one million patients during the COVID-19 pandemic, this is a customer's use case, and the company's direct actions or contributions to crisis response are not quantified against revenue or specific initiatives. No evidence was found regarding revenue from harmful products, user safety incidents, price accessibility, vulnerable reach, health innovation investment, health externalities, health equity programs, healthcare workforce support, preventative health measures, mental health initiatives, or other specialized health KPIs.

Fair Money & Economic Opportunity

8x8 Inc. is a provider of cloud-based communication and collaboration solutions, not a financial institution offering lending or deposit services to consumers.

Therefore, most KPIs related to financial products, such as underserved client share, pricing fairness, and exploitative fee exposure, are not applicable. The company has no direct impact on customer credit or savings outcomes, making wealth building outcome not applicable. Similarly, it does not provide debt products to consumers, so debt burden ratio is not applicable. The company does not operate financial service access points, making geographic inclusion not applicable. No financial products are offered requiring disclosure or explanation, so product simplicity is not applicable. The company is not regulated as a lender, so fair lending compliance is not applicable. No financial education programs are offered, as the company is not in financial services, making financial literacy initiatives not applicable. The company has standard profit retention policies with no community finance reinvestment, making profit reinvestment not applicable. While 8x8 offers cloud technology that provides users with operational insights through data and the ability to share data with stakeholders, there is no evidence of free, real-time customer data portability or open-banking APIs, making data accessibility not applicable. The company's inclusion initiatives focus on internal diversity, digital literacy, and community engagement, not on a share of a loan/insurance book aimed at low-income, SME, or micro-segments.

Honest & Fair Business

The company has a comprehensive whistleblower policy that applies to all employees, board members, interns, vendors, consultants, and contractors.

It offers multiple reporting channels, including internal options, an external independent ethics helpline (available 24/7), and anonymous reporting. The policy strictly prohibits retaliation against those reporting in good faith. All reports are logged, tracked, and investigated in a timely fashion, with the Chief Compliance Officer providing quarterly reports to the Audit Committee on all notable reports and investigations. Six out of seven board members are independent, representing approximately 85.7% of the board. The Audit Committee, composed solely of independent directors, reviews and approves all related-party transactions. The company has an anti-corruption policy that prohibits all forms of bribery, kickbacks, and improper payments, referencing the U.S. Foreign Corrupt Practices Act and the UK Bribery Act. It also requires suppliers to comply with anti-corruption and anti-money laundering laws. The company holds ISO 27001 certification (current through October 30, 2024) and ISO 14001 certification for its UK operations, along with a Bronze Medal from Ecovadis in the UK (top 35%).

Kind to Animals

8x8 Inc. operates as a provider of cloud-based communication and collaboration solutions, which is a service-oriented business model. The company's operations do not involve animal-derived products, animal testing, animal husbandry, or direct impact on wildlife habitats.

Therefore, all KPIs related to animal welfare, such as cruelty-free certification, animal testing, ethical sourcing of animal inputs, and animal agriculture ethics, are not applicable to its business.

Safe & Smart Tech

8x8 holds multiple certifications including SOC 2 Type II, HIPAA Compliance, CSA Cyber Trust, ISO 27001:2022, and ISO 27017:2015.

The company also complies with FCC rules for STIR/SHAKEN and Consumer Proprietary Network Information. 8x8 uses AES 256 and FIPS-compatible encryption for data transmission and storage, including TLS 1.2 and AES-GCM 256-bit. The company has a process for identifying and remediating vulnerabilities, with target remediation expectations and prioritization of critical issues, and monitors remediation times. 8x8 operates Responsible Disclosure & Bug Bounty Programs through HackerOne. Security, data regulation, and privacy are incorporated into product design from the start. The company conducts penetration testing (static and dynamic code analysis) and uses HackerOne for continuous threat research. 8x8 offers in-product security features such as Two-Factor Authentication and Single-Sign-On (SAML).