Better Health for All

NFON's core business of cloud communication solutions is not inherently health-related, resulting in a neutral health impact.

Similarly, there is no evidence of revenue from products with negative health outcomes. The company reported one occupational accident resulting in death in 2021 and another occupational accident in 2022, but these relate to workplace safety, which is outside the scope of this value. NFON has a Code of Ethics, a compliance program, and a whistleblower hotline. Its AI Voicebots are stated to be 100% GDPR-compliant and hosted in Germany. The company has a data protection management system, conducts data protection training, and obtained ISO 27001 certification in 2021 and C5 attestation (type 1) in 2023. It also mentions compliance with HIPAA and FINRA for its healthcare communication solutions.

Fair Money & Economic Opportunity

NFON AG provides cloud-based communication solutions for businesses and SMEs, not financial services.

As such, the company does not offer lending or deposit services to consumers, nor does it have APRs, fee structures for consumer credit, or loan books. There is no evidence of customer finance data generation, fair lending compliance history, or direct impact on customer credit or savings outcomes. The company also does not operate financial service access points or offer financial products requiring disclosure or explanation in the context of this value.

Fair Pay & Worker Respect

In 2024, the Annual Total Remuneration Ratio (CEO pay ratio) was 12.3.

The Gender Pay Gap in 2024 was 8.0%, which translates to a pay equity ratio of 0.92. The company plans to conduct employee surveys starting in 2025, aiming for an 80% satisfaction rate by 2030. In 2024, 78% of employees would recommend working at NFON to a friend, and 83% approve of the CEO. There were 0 reported cases of discrimination, 0 complaints filed through employee channels, and 0 serious human rights violations related to employees in 2024. No fines, sanctions, or damages were incurred due to incidents or complaints in 2024. All employees receive at least the social benefits prescribed by law.

Fair Trade & Ethical Sourcing

NFON AG, a provider of cloud-based communication solutions, does not procure or trade physical commodities, rendering the 'fair_trade_cert_share' KPI not applicable.

The company's Code of Ethics applies to its direct suppliers, contractors, and licensees, and requires these direct suppliers to observe its provisions and obtain similar compliance from their own suppliers. This indicates that ethical-sourcing clauses are integrated into the supplier relationships, covering at least 85% of direct suppliers.

Honest & Fair Business

NFON AG has a formal whistleblower policy in place, which includes internal channels and an external ombudsman service, emphasizing confidentiality and protection for whistleblowers.

However, specific details on communication to all staff, case numbers, or retaliation reports are not provided. The company reported no material conflicts of interest requiring disclosure for its board members in both 2020 and 2021. NFON AG also has a compliance policy that outlines anti-corruption and insider information handling, and strict anti-corruption standards are enforced. However, there is no evidence regarding the frequency or effectiveness of training for this policy. KPMG AG Wirtschaftsprüfungsgesellschaft audited the company's 2020 and 2021 annual and consolidated financial statements. Additionally, NFON uses VIACERO Earth to calculate its corporate carbon footprint and is working towards ISO 50001 certification, indicating some independent verification of ethical claims.

Kind to Animals

NFON AG is a service-oriented company providing cloud-based communication solutions. Its business model does not involve physical products, animal-derived ingredients, animal testing, animal husbandry, or direct impact on wildlife habitats.

Therefore, all KPIs related to animal welfare, testing, sourcing, and conservation are not applicable to its operations, resulting in a score of 0 for each.

No War, No Weapons

NFON AG's core business is cloud-based communication solutions, with no evidence of revenue from arms or defense contracts, nor any dual-use products developed or sold for military applications.

The company became an official participant of the United Nations Global Compact in 2025, demonstrating alignment with UN Guiding Principles. NFON's Code of Ethics, which applies to all business areas and direct suppliers, enforces strict anti-corruption standards and rejects forced labor and child labor, adhering to ILO Conventions 138 and 182. Suppliers are required to obtain similar compliance from their own suppliers, indicating adherence to high humanitarian procurement standards. The company has annual declarations of compliance from 2019 to 2025, but the specific content or scope related to the Arms Trade Treaty is not detailed. There is no evidence of exposure to controversial weapons.

Planet-Friendly Business

NFON AG reported total Scope 1, 2, and 3 greenhouse gas emissions of 5,795.8 tCO₂e in 2024.

This represents a 16.3% reduction from 2023 emissions of 6,925.4 tCO₂e. The company has a decarbonization strategy aligned with Science Based Targets initiative (SBTi) criteria, but its targets have not yet been submitted for external validation. NFON has a net-zero target year of 2050, aiming to reduce total GHG emissions by 90% from 2022 levels, with interim 2030 targets for 40% reduction across all scopes. In 2024, 14.86% of the company's total energy consumption came from renewable sources, though its cloud services run on 100% renewable energy in certified data centers. NFON achieved ISO 50001 certification in 2025. In 2024, 88% of its capital expenditure was aligned with the EU Sustainable Taxonomy. The company reported zero financial penalties, sanctions, or compensation for environmental incidents in 2024.

Safe & Smart Tech

NFON AG holds comprehensive certifications including ISO 27001, ISO 9001, ISO 50001, TÜV, and C5 Level 2/Type 2 attestations.

Its computer centers are also certified with ISO 27001, ITIL, and eco Datacenter Five Star. The company encrypts mobile data storage, laptops, and backups, and uses SSH and SSL/TLS with state-of-the-art key sizes for system access and portal interfaces. Data retention periods vary, with server log files stored for 14 months and chatbot history for 30 days. NFON states compliance with GDPR and German data protection laws, and prepares for CSRD compliance. However, the company's authentication security is limited, with MFA available for 50-65% of services, and access protected by username and password with complexity requirements. Vulnerability management includes regular rotational system and security updates, but no specific patching timeframes are provided. Privacy by design is evidenced by data protection compatible presets and data minimization for its chatbot. Security testing includes regular recovery drills, but no specific coverage percentages. User data control is basic, with a multi-tier authorization concept for data access in the portal interface and the ability to withdraw consent for data processing. Algorithmic transparency is moderate, with general descriptions of how AI technologies work and what data is processed for features like Nia Chatbot. There are no documented incidents of unauthorized data use. The company has a Responsible Disclosure Policy but no formal bug bounty program. Employee security training includes regular awareness measures and a commitment for all employees to complete at least one annual training on data protection, cybersecurity, and compliance by 2030.