MITIE GROUP PLC.
MTO.LSE | Combined facilities support activities
Mitie Group PLC is a facilities management and professional services company based in the United Kingdom. The company provides a range of services including cleaning, security, engineering services, catering, waste management, and landscaping. Mitie serves a diverse client base across various sector...Show More
Better Health for All
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Mitie's services significantly contribute to health outcomes, particularly in healthcare settings. The company developed a comprehensive toolkit for NHS Trusts to adhere to the National Standards of Healthcare Cleanliness 2021, ensuring high hygiene standards
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. Its integration of IoT in healthcare facilities led to a 58% reduction in wheelchair response times and a 65% decrease in porter task times in a pilot project
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, and a 247% increase in daily hygiene tasks completed at Cumberland Infirmary
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. Mitie also manages a £15 million contract for the 'Integrated Health, Liaison and Diversion Partnership' in Greater Manchester
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, which assesses individuals in custody for mental health issues, learning disabilities, and substance misuse, directing them to appropriate services
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. The company demonstrates a comprehensive approach to mental health, having signed the Time to Change Employer Pledge in 2016
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and 2023
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to foster a supportive culture for employees, and providing healthcare security training that includes mental health awareness
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. The Greater Manchester contract also provides extensive support for recovery from substance misuse
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. In October 2023, Mitie acquired Cliniwaste to recycle plastic waste from the NHS and pharmaceutical manufacturers into reusable resources
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, supporting the NHS's goal of reducing greenhouse gas emissions by 80% by 2050
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. No evidence was found of Mitie generating revenue from products or activities with well-established negative health outcomes. KPIs related to pharmaceutical patents and clinical trial ethics are not applicable.
Fair Money & Economic Opportunity
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Mitie Group PLC operates as a facilities management and professional services company. Its core business does not involve lending, insuring, moving, or storing money for consumers or businesses in a financial capacity. While the company engages in procurement from SMEs and social enterprises
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, and contributes to community initiatives
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, these activities do not constitute financial services or products as defined by the 'Fair Money & Economic Opportunity' value. Therefore, all KPIs related to financial services, lending, and economic opportunity for marginalized populations are not applicable to Mitie's operations.
Fair Pay & Worker Respect
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Mitie was recognized as a UK Top Employer for the seventh consecutive year in 2025, scoring 92.47% in an evaluation covering People Strategy, Work Environment, and Wellbeing.
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In 2023, it was named in the Top 50 Inclusive UK Employer List for promoting equality, diversity, and inclusion, implementing policies like carer's leave and enhanced flexible working.
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However, Mitie has faced challenges regarding fair pay and worker treatment. In 2023, the company was exposed for failing to pay the minimum wage.
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In 2024, UNISON and Unite unions initiated strikes involving approximately 370 Mitie-employed healthcare staff at The Dudley Group NHS Foundation Trust
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and workers at Russells Hall Hospital, demanding a £1,655 lump sum
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and a £1,600 COVID bonus,
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respectively, owed as part of NHS agreements.
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In 2023, GMB union members rejected a pay offer, leading to conciliation talks.
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Mitie cleaners at Vodafone's London HQ alleged victimization and threats against union leaders in 2023 after campaigning for fair pay and sick pay.
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An Employment Tribunal decision in 2023 addressed claims of equal pay, public interest disclosure, and sex discrimination against the company.
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In 2021, an Early Day Motion in the UK Parliament condemned Mitie's alleged use of 'fire and rehire' tactics.
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Conversely, in 2022, Unite the Union and Mitie Defence Ltd agreed on a pay award averaging a 7% increase, including a £2,000 basic pay increase.
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Fair Trade & Ethical Sourcing
50
Mitie spent 47.7% of its budget with Small and Medium-sized Enterprises (SMEs).
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The company also allocated £3.3 million to Voluntary, Community and Social Enterprises (VCSEs), surpassing its targets by 46%.
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Honest & Fair Business
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Mitie Group PLC and its subsidiaries incurred approximately $1.91 million (£1,526,177) in ethics-related regulatory fines between 2022 and 2024
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. These fines primarily stemmed from labour standards violations (£1,038,738 across 42 cases)
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and workplace safety or health violations (£1,016,657 across 4 cases)
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, with the largest single fine being £881,000 in 2023 for a workplace safety violation
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. An FRC investigation into Mitie's 2016 financial statements was closed in 2020 without enforcement action against the company
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. Mitie has an independent "Speak Up" whistleblowing service, available to employees, stakeholders, and the public
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, with a 24-hour hotline managed by an independent partner, EthicsPoint
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. Reports are recorded into a case management system and handled by impartial teams
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. The company also maintains a zero-tolerance policy on bribery and corruption, which is covered by its whistleblowing service
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.
Kind to Animals
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Mitie Group PLC, as a facilities management company, does not engage in animal testing, animal agriculture, or the sourcing of animal-derived products.
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This results in a neutral direct impact on animal welfare for most related KPIs, as these activities are not part of its core business model.
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The company's operations do not involve in-house or contracted animal testing, animal husbandry, or the use of animal inputs in its product lines.
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Consequently, there is no scope for cruelty-free certifications, alternative testing methods, humane certifications for animal operations, ethical input substitution, animal testing policies, animal testing volume, R&D investment in animal-free technologies, animal agriculture ethics, animal-free R&D collaboration, or public policy engagement on animal welfare. While Mitie partnered with Plantlife and implemented 'No Mow May' across approximately 50 UK sites, leading to a 70% increase in nectar-providing flowers for pollinators,
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this positive biodiversity impact cannot be scored against the 'wildlife_conservation_impact' KPI due to the absence of a reported percentage of revenue invested in these initiatives.
No War, No Weapons
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Mitie provides coastal surveillance services, but the level of transparency regarding these contracts is not specified
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, indicating a lack of public disclosure. The company also lacks a policy safeguarding around conflict minerals
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, implying no certification or due diligence in its supply chain for such materials.
Planet-Friendly Business
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Mitie's net-zero carbon emissions target for 2025, launched in 2020, has been validated by the Science Based Targets initiative (SBTi)
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and is aligned with a 1.5°C trajectory.
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Near-term goals include a 29.4% reduction in Scope 1 and 2 emissions by 2027.
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The company has achieved its goal of sourcing 100% renewable electricity across all its sites.
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Mitie has expanded its electric vehicle fleet to 5,000 EVs, representing 66% of its total fleet by 2024.
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These efforts have led to recognition with an 'A' grade from the Carbon Disclosure Project (CDP)
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and a 'Platinum Award' from the Sustainable Facilities Management Index (SFMI).
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Respect for Cultures & Communities
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No specific, quantifiable evidence was found in the provided articles that directly maps to the defined Key Performance Indicators for 'Respect for Cultures & Communities'. While the company demonstrates commitment to general community engagement through volunteering hours and funds raised for charities, and reports on broad 'social value contributions', these do not provide specific data points for KPIs such as formal partnerships with indigenous or local community groups, cultural impact assessment protocols, or specific investments in cultural preservation. Similarly, information on diversity, equity, and inclusion (DE&I) initiatives, including targets for female and racially diverse representation in leadership, does not translate into evidence for KPIs like cultural appropriation incidents, local employment ratios, or cultural sensitivity training completion as defined by the rubric.
Safe & Smart Tech
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Mitie Group PLC has established an AI Ethics Board and a Responsible and Ethical Use of AI Policy.
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This board, which includes senior leaders from various departments, is tasked with developing governance frameworks for ethical AI use, ensuring transparency, preventing harm, and promoting fairness in AI processes, while maintaining human oversight.
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The company holds certifications such as ISO 27001 for its 24Seven service centre and Miworld platform, Cyber Essentials Plus, and ISO 31000:2018.
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,
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,
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Mitie also adheres to strict data protection standards, including GDPR compliance.
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Zero Waste & Sustainable Products
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Mitie achieved 100% waste diversion from landfill at its own sites in FY24
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and targets zero waste to landfill by 2025 for its own operations.
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The company implements multiple waste reduction initiatives, including a uniform recycling project that diverted 80 tonnes of material
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and a "Bin the Bag" initiative that removed 40,000 single-use bin liners, equivalent to 600kg of plastic, in the last year.
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A partnership with BioHygiene resulted in a 79% decrease in plastic waste at New Covent Garden Market.
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Mitie also received a Green Apple Environment Award in 2024 for increasing recycling rates at London Euston station from 10% to 81%.
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For hazardous waste, Mitie provides management services, minimizes creation of hazardous chemical and biohazardous waste, pre-audits clinical waste, and uses autoclave technology to convert infectious waste into plastic pellets for new healthcare products.
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Mitie acquired Cliniwaste in October 2023, which processes medical waste into reusable resources.
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The company has had no waste disposal violations in the past three years. Mitie incorporates EcoVadis into its supplier engagement and ESG health check process, with its top paper manufacturer suppliers achieving platinum EcoVadis ratings.
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