Better Health for All
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No specific, concrete data points were found across the provided articles to assess Lyft against any of the KPIs for the 'Better Health for All' ethical value. All articles explicitly stated a lack of relevant data for Lyft's direct health impact, safety record, price accessibility, vulnerable reach, health innovation investment, health externalities, health equity programs, healthcare workforce support, preventative health measures, healthcare data responsibility, global health crisis response, mental health initiatives, or healthcare education initiatives.
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Fair Money & Economic Opportunity
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Lyft's rider base includes a significant portion of underserved clients, with 43% of riders identifying as members of a community of color and 38% reporting an annual household income of less than $50,000.
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However, studies from 2018-2019 data in Chicago found that ride-hailing prices per mile were higher on average in neighborhoods with a lower proportion of white residents, lower median house prices, or lower average educational attainment, indicating social bias in dynamic pricing algorithms.
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Lyft also faced a $2.1 million civil penalty from the FTC and Department of Justice in 2021 for false and misleading statements about driver earning potential, with only 1 in 5 drivers actually achieving advertised rates.
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Lyft's data accessibility is limited, as ride-hailing companies do not make all algorithm factors available.
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The company's LyftUp program provided over 7 million discounted or donated rides to under-resourced communities in 2024, and its Jobs Access program provided over 10,000 rides for job-related activities in the same year.
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While Lyft's service is available to approximately 95% of the U.S. population, 41% of U.S. rides start or end in low-income areas, and 43% of drivers drove in 2 or more metro areas in 2024.
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Fair Pay & Worker Respect
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No relevant information or specific data points regarding Lyft's performance on Fair Pay & Worker Respect KPIs were found in the provided articles.
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Fair Trade & Ethical Sourcing
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Lyft's conflict minerals program for the 2024 reporting year had a total response rate of 47.97% from 123 in-scope suppliers, with 59 providing a completed Conflict Minerals Reporting Template (CMRT).
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Some suppliers indicated they received information regarding their supply chains from fewer than 75% of their own suppliers, indicating limited multi-tier visibility.
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Honest & Fair Business
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Lyft incurred a total of $12.1 million in ethics-related regulatory fines over the past three years. This includes a $10 million SEC settlement in September 2023 for failing to disclose a pre-IPO stock deal involving a board member,
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and a $2.1 million FTC civil fine in October 2024 for misleading prospective drivers about potential earnings between 2021 and 2022.
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The company has experienced financial reporting errors, notably a significant misstatement in a February 2024 fourth-quarter earnings release, where a 500-basis point margin expansion was initially reported instead of 50 basis points.
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Lyft has a Whistleblower Policy that prohibits retaliation for good faith reports and provides a confidential, independent Compliance & Ethics Hotline for anonymous reporting.
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The company also has an Anti-Bribery and Anti-Corruption Policy, which was reviewed and approved by the Board of Directors in May 2025 and revised in August 2025, stating a zero-tolerance policy for bribery and corruption and covering compliance with laws including the FCPA and UK Bribery Act.
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Kind to Animals
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Lyft operates as a ride-sharing service, and the provided articles do not contain evidence pertaining to animal testing, animal-derived products, animal agriculture, or specific wildlife conservation efforts with measurable biodiversity impact. Therefore, most KPIs are not applicable to Lyft's business model or lack specific, relevant data. For public policy engagement, Lyft worked with the National Federation of the Blind to create a service animal policy, which was launched in April 2017.
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The company's policy requires drivers to accommodate service animals, with violations leading to permanent deactivation.
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Lyft sends periodic reminders to drivers, works with advocacy organizations to improve accessibility, investigates service animal complaints, and provides account credits for plausible complaints.
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This demonstrates active engagement in a specific area of animal welfare policy.
No War, No Weapons
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Lyft's core business is rideshare services, and it has no direct revenue from arms or defense contracts, including a $810 million blanket purchase agreement for rideshare services to federal government workers.
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The company's Supplier Code of Conduct is based on the UN Guiding Principles on Business and Human Rights.
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For conflict minerals, Lyft's 2024 due diligence for 3TGs (tin, tungsten, tantalum, and gold) showed a 47.97% response rate from 123 in-scope suppliers.
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Of the smelters identified, 232 were RMAP Conformant, 4 RMAP Active, 97 not enrolled, and 32 Non-Conformant.
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A Tier 1 supplier reported the presence of African Gold Refinery, which was sanctioned by the U.S. Department of Treasury.
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Lyft conducts an annual review process for partners, as evidenced by its yearly Conflict Minerals Report.
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Planet-Friendly Business
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Lyft's total Scope 1, 2, and 3 greenhouse gas emissions were 2.355 million metric tons of CO2e in 2024, an increase from 2.273 million metric tons in 2023.
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Scope 3 emissions represent over 99% of the total footprint.
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The company publishes full Scope 1, 2, and 3 emissions annually, with the 2024 footprint verified by an independent third-party auditor.
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Lyft has committed to reducing absolute Scope 1 and 2 GHG emissions by 56.5% by 2030 from a 2018 base year.
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It achieved its SBTi-approved Scope 3 intensity target of an 85% reduction from its 2018 baseline in 2024, six years ahead of its 2030 goal.
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However, the company's original target of 100% electric vehicles on its platform by 2030 is no longer considered achievable.
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Lyft reduced emissions from electricity by 50.4% between 2018 and 2022 through renewable energy certificates (RECs) and energy reduction initiatives, but lapsed in the purchase of significant RECs in 2023 and 2024.
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Lyft's climate justice initiatives include the Lyft Up program, which provided over 100,000 free or discounted rides during disasters and supported low-income job seekers, families, and voters in 2024.
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The company also partners with local non-profits for grocery access and Quilited Health for medical appointments.
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For just transition, Lyft partnered to provide technical and skills-based training and job placement support for drivers, including educational programs to help them enter the tech industry.
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Respect for Cultures & Communities
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Lyft has established over 4,000 healthcare partnerships and more than 70 partnerships with transit agencies across North America.
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No cultural appropriation incidents have been reported.
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The company provides a 24/7 Critical Response Line for riders and drivers to report safety concerns, an internal confidential incident-reporting portal for employees, and channels for ethics and compliance concerns.
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A Driver Advisory Council has over 200 members, and a Safety Advisory Council includes 11 partner organizations.
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Through its Round Up & Donate program, Lyft riders enabled over $4 million in donations to various organizations in 2024, and $500,000 in ride credit was donated to national civil rights organizations in 2020.
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The LyftUp program provided over 100,000 free or discounted rides for essential services.
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The Lyft app is available in Spanish, French, and Portuguese, and 34% of drivers speak a language other than English at home.
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All drivers on the Lyft platform completed RAINN training as of September 2019, and 99.96% of team members completed annual Code of Business Conduct and Ethics training in 2024.
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Safe & Smart Tech
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Lyft provides strong user data controls, allowing users to modify profile information, update payment details, download their data, and manage background location settings.
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They offer opt-out options for commercial communications and support browser-based opt-out signals like Global Privacy Control (GPC).
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For authentication, Duo single sign-on with multi-factor authentication is used for environment access and third-party services.
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The company encrypts connections via HTTPS and secures data at-rest with AES-256.
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Lyft holds SOC 2 Type II and HIPAA certifications.
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They maintain role-based access controls for data, requiring approval and regular recertification, and have dedicated Privacy and Security teams for product reviews.
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All employees are required to complete annual privacy training.
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Lyft also operates a bug bounty program with a Hackerone page for reporting vulnerabilities and aims for reasonable response times (7-15 days).
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However, Lyft retains transactional information for at least seven years, which is a lengthy retention period.
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The company faces criticism for a lack of transparency in how it determines driver wages, tasks, and employment status, with platform take rates sometimes exceeding 90% for individual rides.
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Deactivations are cited as a severe algorithmic harm to drivers, often with little explanation.
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While Washington state law (HB 2076) allows appeals for unjust deactivations, this indicates a reactive rather than proactive remediation.
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Lyft's privacy policy states it collects precise location data and other information, suggesting a lack of strong privacy-by-design principles.
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The company's NIST SP 800-171 assessment was last conducted in December 2020, indicating a gap in regular assessments.
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Lyft's vulnerability management program patches critical vulnerabilities within 21-30 days on average, which is below industry best practices.
Zero Waste & Sustainable Products
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Lyft ensures all scooter components and rideables, including lithium-ion batteries, are recycled at end-of-life.
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Materials from Lyft's e-stations are also responsibly recycled.
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Lyft has developed sustainable design principles for micromobility hardware, focusing on material selection, durability, range, reuse, and recyclability, and applies circular economy principles to identify opportunities for open and closed-loop recycling.
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Lyft's workplace Environmental, Health & Safety teams work with building managers to reduce use and cut waste.
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The company partners with Redwood Materials to recycle e-bike and scooter batteries, recovering 95% of key battery elements.
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Lyft's station-based bike models often remain on the streets for over 10 years due to sustainable engineering and durability testing, while e-bikes and scooters have a lifespan of about five years.
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Lyft maintains the right to conduct onsite or remote audits of suppliers with 48 hours' notice to verify compliance with its Supplier Code of Conduct.
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Suppliers are required to properly identify, manage, dispose of, and minimize all waste, including hazardous wastes, and comply with environmental laws.
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Suppliers must also ensure the efficient use of raw materials, water, and energy resources.
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Lyft has had no waste disposal violations in the past three years.