Better Health for All

LivePerson's core conversational AI platform, when applied in healthcare, has demonstrated positive impacts such as improving patient experience with a 4.9-star rating at TGH Urgent Care, reducing call hold times, and easing staff burden.

The company acquired WildHealth in February 2022, which uses machine learning, DNA analysis, and biometrics to provide personalized health blueprints. It also formed a joint venture, Claire, to create a marketplace for health and well-being diagnostic testing. However, the company's principal goods and services are not exclusively health-focused, serving multiple industries, making a net positive health impact difficult to quantify across its entire portfolio. LivePerson and its subsidiary WildHealth were subject to governmental inquiries from Medicare, the Department of Justice, and the FDA regarding their COVID-19 testing products and services. In November 2022, Medicare reimbursements for WildHealth's COVID-19 testing services were suspended pending review. The company and WildHealth have since discontinued all COVID-19 related products and services, indicating notable safety incidents and significant health-harming externalities from these past offerings. Regarding data responsibility, the company's AI systems have the potential for bias, which can lead to discrimination in healthcare, and the company acknowledges the need for a governance plan to address this. The company also states it and its customers are subject to various data privacy and protection laws, but specific details on health data protection are limited. For mental health, LivePerson offers an Employee Assistance Program providing mental health resources, including face-to-face sessions with licensed professionals, to employees and their families. Medical insurance for employees working 30+ hours per week also includes mental health services.

Fair Money & Economic Opportunity

LivePerson, Inc. is a technology company providing conversational AI solutions, not a financial institution that offers lending, insurance, or deposit services to consumers. Therefore, most KPIs related to financial products, lending practices, and consumer financial outcomes are not applicable to its core business model. The company does not offer consumer credit products, manage consumer financial data in the context of open banking, or have a loan/insurance book. While LivePerson supports employee financial wellness and community engagement, these are not directly related to community finance or profit-sharing with underserved communities as defined by the value.

The company's efforts in democratizing AI and making it accessible to businesses and individuals, as well as its focus on product simplicity for its AI tools, do not directly translate to the specific financial product simplicity or accessibility metrics outlined in the rubric for financial services. LivePerson offers access to over 50 Data, Connect & Customize APIs, a Data Transporter for report exports, and a Report Center consolidating metrics. It also provides Generative Insights, a conversational interface to query data using plain language and open-ended questions. The company has a Vulnerability Disclosure Policy and Program and regularly works with clients to audit their systems and infrastructure.

Fair Pay & Worker Respect

In 2022, LivePerson's CEO-to-median employee pay ratio was 22:1, with the median employee pay at $133,870.

The company was named to Newsweek's list of the 100 Most Loved Workplaces for 2022, ranking , an improvement from in 2021. This ranking is based in part on employee surveys. However, Glassdoor reviews from 2025 describe a toxic work environment and high voluntary employee turnover. While a 2025 article mentions a 50% decrease in agent attrition, the overall voluntary turnover rate is still characterized as high.

Honest & Fair Business

LivePerson, Inc. has an ESG controversy level of 'None' according to Yahoo Finance.

This indicates an absence of recorded controversies, aligning with a strong positive performance in this area. No other specific, quantitative evidence was found across the provided articles to assess the company against the remaining 'Honest & Fair Business' KPIs, including regulatory fines, transparency index scores, whistleblower policy details, financial restatements, audit coverage, complaint resolution times, board conflict percentages, anti-corruption policy specifics, or third-party verification of ethical claims.

No War, No Weapons

The provided articles focus on LivePerson Inc.'s financial performance and its conversational AI platform. Neither article contains any specific, factual information or quantitative data related to the company's involvement in arms manufacturing, military contracts, dual-use technology, sales to sanctioned regimes, peacebuilding investments, conflict divestment policies, board oversight of defense activities, export end-user certificates, lobbying on arms control, humanitarian procurement, human rights due diligence in conflict areas, Arms Trade Treaty compliance, AI military safeguards, UN Guiding Principles alignment, dual-use item screening, surveillance transparency, ethical red lines, exposure to controversial weapons, war-risk audits, annual conflict partner reviews, defense divestment, conflict minerals, peace tech investment, or procurement from conflict zones.

Therefore, no KPIs under the 'No War, No Weapons' value can be scored based on the evidence provided.

Respect for Cultures & Communities

No specific, concrete data points were found in the provided articles to assess LivePerson, Inc. against any of the 'Respect for Cultures & Communities' KPIs. Article 0 is irrelevant to LPSN.US.

Article 1 is a broken link, and Article 2 is a general careers page that does not contain information on community partnerships, cultural impact, local investment, or any other relevant metrics.

Safe & Smart Tech

No specific data breaches or incidents were mentioned for the period January 1, 2023, to December 31, 2023, and the company is not aware of any materially affecting risks.

LivePerson has a cross-functional committee driving responsible AI principles and is badge certified in responsible, safe AI governance by Equal AI, of which it is also a founding member. The company is certified to SSAE 18 SOC2+, HIPAA, ISO 27001, PCI DSS 4.0, GDPR, SOX, and HITRUST. All employees, contractors, and agents complete mandatory annual Security Awareness training, including regular phishing simulations. Data at rest is encrypted, and AES-256 GCM data encryption is implemented with automatic key rotation. The company's cybersecurity program includes regular cybersecurity risk assessments, audits, and penetration tests. There are no documented incidents of unauthorized data use. Customers can mask certain sensitive data and customize cookie configurations. Multi-factor authentication is available as a security measure. LivePerson's operating systems and infrastructure are regularly tested for vulnerabilities by internal and external independent third parties, and it has a vulnerability disclosure program. The company has an information security program designed to protect systems and information. Regular security vulnerability assessments and penetration tests are performed. Some data minimization efforts are in place, such as data masking options for sensitive data. LivePerson maintains good compliance with applicable regulations, including GDPR and CCPA. The company applies resources to develop, test, and maintain products to ensure ethical AI implementation and minimize unintended, harmful impact. LivePerson is a founding member of EqualAI, which develops standards and tools for responsible AI.