Fair Money & Economic Opportunity

Lands' End, Inc. is a global digital retailer of apparel and home products. The company's core business does not involve offering lending, insurance, or other financial services to consumers.

Therefore, all Key Performance Indicators (KPIs) related to 'Fair Money & Economic Opportunity,' which assess financial institutions' practices in areas such as pricing, lending, financial inclusion, and wealth building, are not applicable to Lands' End. The provided articles focus on supply chain compliance, sustainability, and diversity, equity, and inclusion initiatives, and do not contain any information relevant to financial services or related metrics.

Fair Pay & Worker Respect

Lands' End's three-year average global salaried turnover rate is approximately 12%, and the turnover rate for U.S. hourly full-time staff is approximately 11%.

The company's U.S. workforce consists of approximately 50% part-time employees, with an additional 1,500 flexible, part-time employees hired during the fourth quarter holiday shopping season. Lands' End faced a substantiated labor-law violation at a supplier, Primo, in El Salvador, where the Worker Rights Consortium and Fair Labor Association concluded that Primo was blacklisting workers with actual or perceived ties to unions. Lands' End agreed to secure changes in Primo's hiring process and remediate harm done to workers denied employment. Comprehensive health insurance coverage is offered to full-time employees, spouses/domestic partners, and dependent children in the U.S., and competitive benefits are provided outside the U.S. aligning with market-specific needs and regulations.

Fair Trade & Ethical Sourcing

The provided articles do not contain specific quantitative data points for any of the defined KPIs related to Fair Trade & Ethical Sourcing. There is no evidence for fair trade certification share, audit frequency, substantiated forced or child labor incidents, supply chain traceability coverage, remediation speed, ethical clause coverage in supplier contracts, share of spend on high-risk materials, or supplier diversity spend.

While Lands' End's 2022 Conflict Minerals Report mentions a 79% survey response rate from tier-1 suppliers regarding 3TG, this is not a percentage of spend on high-risk materials. Additionally, a link to sourcing cotton from Xinjiang raising concerns about potential forced labor is noted, but it is not presented as a specific, substantiated number of incidents.

Honest & Fair Business

Lands' End states a 30-day resolution time for complaints.

The company's Compliance Program Guidebook for Global Sourcing outlines a zero-tolerance policy for bribery, including monetary compensation, gifts, or favors. However, the policy lacks explicit details on specific gift thresholds or guidance on facilitation payments.

Kind to Animals

Lands' End uses down accredited by the Responsible Down Standard (RDS), and 100% of its down insulation complies with this standard.

The company also uses leather, exotic animal hair, and wool, and traces some animal products to the first stage of production. Lands' End does not use fur, angora, or exotic animal skin. The FeatherFree collection uses 100% recycled fabric and insulation. There is no evidence of a policy to minimize the suffering of animals. PETA has engaged with the company regarding the ethics of wool production.

Planet-Friendly Business

The company has committed to near-term targets with SBTi participation, and has a net-zero target year of 2050.

In 2020, Lands' End achieved a 92% waste recycling rate in its US operations. The company supports the National Forest Foundation and has planted 1.4 million trees in national forests. No regulatory actions, violations, fines, or compliance issues were mentioned in the provided financial results. Lands' End commits to using 100% Responsible Down Standard (RDS) certified down, and the company's operations are not connected to forest risk commodities.

Respect for Cultures & Communities

The provided articles, including the Lands' End diversity, equity, and inclusion page, do not contain specific quantitative data or factual information relevant to any of the KPIs for 'Respect for Cultures & Communities'.

The articles are either general guides, declarations, or lack the necessary data points to assess company performance against the specified metrics.

Safe & Smart Tech

Lands' End conducts annual PCI compliance audits, indicating basic required certifications for the industry.

Consumer data, such as credit card numbers, is encrypted using SSL during online orders, which is a standard practice. However, a class-action lawsuit filed in October 2024 alleges the company uses "spy pixels" in marketing emails to track recipients' opening behavior, IP addresses, and other sensitive data without consent, transmitting it to third-party advertisers. This alleged practice suggests multiple unauthorized data use incidents and a lack of user control, as recipients are not informed or given options to opt out of tracking. The lawsuit also alleges a violation of the Arizona Telephone, Utility and Communication Service Records Act, indicating a regulatory compliance issue. The company's privacy policy states data is retained as long as needed for customer relationships, legal obligations, or legal position, which is a vague retention criterion. The alleged use of tracking technology without consent also implies a lack of privacy-by-design principles in product development.