Better Health for All
-40
Grab's core services, such as ride-hailing, food and grocery delivery, and digital payments, do not have a direct significant positive or negative health impact. The company reported a safety incident rate of 31.8 incidents per million rides in 2024.
1
While Grab offers affordable loans and insurance to its driver-partners, making healthcare more accessible with co-payments for doctor visits, it does not offer health-related products or services requiring price accessibility considerations for the general public.
2
In 2024, 5,140 active Persons With Disabilities (PWDs) earned income through Grab, and over 135,000 women and PWDs earned income through the platform.
3
Grab was fined S$10,000 for a data privacy breach affecting 21,541 users in 2019 and directed to implement a data protection by design policy.
4
The company reduced carbon emissions intensity by 4.7% for mobility and 1.5% for deliveries year-over-year, and avoided over 936,000 tonnes of CO2e through carbon credits.
5
Grab has programs like the Women Drivers’ Programme and GrabAccess Programme, but their funding as a percentage of revenue is not disclosed.
6
Grab provides 100% of driver-partners with work-related accident insurance and offers training in defensive driving and first aid.
7
During the COVID-19 pandemic, Grab provided free vaccinations for partners and financial assistance.
8
The company launched a Mental Wellness Programme for gig workers in Singapore, with approximately 70 participants in its first session.
9
Grab also provides continuous education on hygiene best practices and food preparation for merchant-partners.
10
Fair Money & Economic Opportunity
0
Grab's GXS Bank serves a significant portion of underserved clients, with four in five GXS Bank customers coming from these segments, and two in three GXBank customers also from underserved segments.
1
The company demonstrates strong fair lending compliance, having received zero substantiated complaints from regulators or third parties related to consumer privacy breaches in 2024, and was the first technology company to receive a Certificate of Determination of Business Competition Compliance program from KPPU RI in Indonesia.
2
Grab offers financial literacy programs, including a FinLit program for driver- and delivery-partners developed with Ngee Ann Polytechnic, aiming to reach at least 5,000 partners by the end of 2021.
3
Additionally, a digital literacy program with Microsoft saw over 8,000 partners complete at least one module.
4
Grab operates in over 800 cities across eight Southeast Asian countries, and expanded ride-hailing services to four new provinces in Thailand in 2024.
5
The company's merchant loans are described as having a seamless, fully digital process with minimal documentation, and the FinLit program uses bite-sized video modules, indicating efforts towards product simplicity.
6
Fair Pay & Worker Respect
-30
Grab's business model relies heavily on gig workers, primarily in Indonesia, where minimum wage is not considered a living wage by many platform drivers
1
,
2
. A survey indicated that 53.1% of drivers in Indonesia desire employee status, suggesting dissatisfaction with their current independent contractor classification
3
,
4
. Only 54.48% of drivers have self-funded or government-provided health insurance, not provided by the platform
5
,
6
. Income for platform drivers in Indonesia has decreased from 457,410 rupiah per day in 2018 to 89,267 rupiah per day in April 2020
7
,
8
. The materiality analysis indicates that Grab's business model is fundamentally in conflict with the 'Fair Pay & Worker Respect' value. Given the inherent limitations of the gig economy model, a score above -20 would be illogical. Insufficient data exists regarding CEO pay ratio, collective bargaining, and safety incident rates. The score reflects the precarity of gig work and limited benefits, but acknowledges the absence of severe labor violations.
Fair Trade & Ethical Sourcing
-20
Grab has a zero-tolerance policy for child labor, forced labor, and human trafficking in its operations and supply chains
1
, with no incidents of forced or child labor explicitly mentioned or reported in the provided articles.
2
The company requires its third-party suppliers to comply with a Supplier Code of Conduct, which covers human rights, ethics, and anti-bribery and corruption obligations.
3
This code also expects suppliers to ensure adequate communication of its principles throughout their supply chain.
4
Anti-bribery and anti-corruption clauses are included in its business relationship contracts.
5
Honest & Fair Business
-20
Grab was fined PHP 6 million (approximately $108,000) and PHP 3 million (approximately $54,000) by the Philippine Competition Commission (PCC) in 2023 for violating orders to return funds to customers and for providing incorrect information in compliance reports.
1
The company has a formal whistleblower protection policy with reporting channels including email and an online tool, and a commitment to confidentiality and non-retaliation.
2
Grab has an anti-bribery and corruption policy that explicitly prohibits bribery, extortion, and improper benefits, including a 'no gift policy' for suppliers.
3
The company voluntarily self-reported potential anti-corruption law violations in one country to the U.S. Department of Justice in 2020.
4
Grab relies on third-party background check providers for driver screening and mentions third-party audits for compliance with Thailand's ETDA Law.
5
Kind to Animals
0
No evidence available to assess Grab Holdings Limited on Kind to Animals.
No War, No Weapons
0
The provided articles, including the Grab ESG Report 2024 Summary, the Grab sustainability report, and the Grab Supplier Code of Conduct, do not contain specific data points or explicit statements regarding the company's involvement in arms manufacturing, military contracts, dual-use technology, sales to embargoed regimes, peacebuilding investments, or any other metrics directly related to the 'No War, No Weapons' ethical value. The reports explicitly state that data on 'No War, No Weapons initiatives' or 'arms contracts' is not provided.
1
Planet-Friendly Business
-60
Grab's total greenhouse gas emissions were 2,723,306 tonnes CO2e in 2024, an increase from 2,462,299 tonnes CO2e in 2023.
1
Scope 3 emissions constitute 2,657,972 tonnes CO2e in 2024, making up over 95% of total emissions.
2
The company has a carbon neutrality target for 2040 and a zero packaging waste in nature target for 2040.
3
Renewable energy accounted for 10.7% of total energy consumed in 2024, with 100% renewable energy powering corporate offices since 2021.
4
Water use per revenue was 194 m³ per $1 million revenue in 2024.
5
The company reported 8,385 tonnes of waste reduced or recycled in 2024.
6
Carbon credit projects are certified under Verified Carbon Standard and Climate, Community & Biodiversity Standards, but a Malaysian environmental group questioned the credibility of its offsetting scheme.
7
Grab has planted over 1.2 million trees since 2021 and avoided over 936,000 tonnes of verified GHG emissions in 2024 through carbon credit projects.
8
The company reported zero environmental compliance fines or penalties exceeding $10,000 for 2022, 2023, and 2024.
9
Grab has completed a TCFD-aligned scenario planning analysis, considering 1.5°C and 3°C warming scenarios by 2100 for 2030, 2040, and 2050.
10
In 2024, 10-20% of water was sourced from stressed basins.
11
Over 4 billion cutlery sets have been saved since 2019 due to an opt-out feature, but there is no overall packaging CO2 reduction percentage.
12
Grab supports driver-partners' transition to low or zero-emission transport, including operating over 10,000 EVs in Indonesia and Thailand.
13
Respect for Cultures & Communities
40
Grab has over 20 formal partnerships with various local community groups, NGOs, and government agencies, including those supporting students, persons with disabilities, women's groups, and driver and delivery partner associations.
1
The company has a whistleblowing portal and hotline, managed by an independent third party, available to all employees and the public.
2
GrabSupport is also available across multiple channels, including an in-app help center, hotline, chat, and social media, with dedicated support teams.
3
No cultural appropriation incidents have been reported in the provided articles.
4
Grab supports multiple languages in its app, including translated GrabChat messages and GrabFood menus, and celebrates Buwan ng Wika (National Language Month).
5
In Indonesia, 99% of Grab's employees are local.
6
However, the company dedicated US$40 million to relief initiatives and US$540,000 to disaster relief efforts, which represents approximately 1.45% of its 2025 revenue of $2,797 million, falling into the 1-3% tier for revenue reinvested in local community development.
7
Safe & Smart Tech
-50
Grab received zero substantiated complaints from regulators or third parties related to significant consumer privacy breaches in 2024.
1
However, a 2019 incident risked the personal data of 21,541 drivers and passengers, leading to a S$10,000 fine from Singapore's PDPC, and was noted as Grab's fourth data privacy breach.
2
Grab has over 1,000 AI and machine learning models deployed
3
and outlines AI ethics principles, but lacks specific data on their implementation or effectiveness.
4
The company has achieved Data Protection Trustmark (DPTM) Certification in Singapore, ISO 27001 certification for Grab Indonesia, and 4 Payment Card Industry Data Security Standards (PCI DSS) re-certifications.
5
Employee training completion rates are high, with 97.1% for data privacy and 97.0% for cybersecurity.
6
Audio recordings from the AudioProtect feature are encrypted and stored on the user's device, deleted within five days if no safety report is filed.
7
Grab's privacy notice mentions measures to prevent unauthorized access or misuse of information.
8
Grab's privacy notice states that selfie images are retained for up to 10 years from collection.
9
Users have rights to inquire, correct, delete, restrict, object, withdraw consent, and request data transfer,
10
but the default activation of AudioProtect raised privacy concerns, with many users reporting not receiving notifications.
11
Driver-partner authentication via selfie is required before/after rides.
12
Critical vulnerabilities are patched within 21-30 days on average. #16 The PDPC directed Grab to implement a data protection by design policy following the 2019 breach.
13
Grab uses driver and customer data for surge rates, but the specific computation method is unclear, leading to unresolved questions from the Lawyers for Commuter Safety and Protection to the LTFRB in 2022.
14
The Philippine Competition Commission (PCC) has fined Grab a total of P86.7 million for violations of its commitments, particularly on pricing issues, and ordered a P25 million refund to riders.
15
Grab was fined P9 million in February 2023 for providing incorrect and misleading information in compliance reports and failing to comply with PCC orders.
16
Grab's commitments to service quality and fare transparency have expired and are no longer monitored by the PCC.
17
Zero Waste & Sustainable Products
-40
Grab has a target to achieve zero packaging waste in nature by 2040
1
and aims to divert 30% of plastic packaging by 2030.
2
The company has implemented several waste reduction initiatives, including partnering to launch 18 AI-driven reverse-vending machines in Malaysia that accept food packaging waste, PET bottles, and cans.
3
Additionally, a refillable milk bottle tap initiative is available at five Jaya Grocer outlets.
4
Grab also educates customers on waste reduction through an in-app toggle, implemented since 2019, which allows users to opt out of receiving cutlery.
5