Better Health for All

The company's core meal delivery service appears to have a negative health impact by promoting the sale and consumption of unhealthy foods and beverages, offering an abundance of energy-dense and nutrient-poor foods.

However, Delivery Hero has facilitated the donation of 10 million meals worldwide through its global food donation program in partnership with the UN World Food Programme, which aims to feed hungry people and provide nutrition support. The company's Third Party Code of Conduct requires food safety compliance with Codex Alimentarius and GFSI standards. During the COVID-19 pandemic, meal delivery app use increased, and Delivery Hero teams launched initiatives to support communities, including a vaccination awareness campaign in Egypt in late 2021. The company also launched a Mental Wellbeing Program in 2020, training 64 employees in Mental Health First Aid and providing access to mental health apps like Intellect and Headspace for employees. The company's Third Party Code of Conduct requires partners to handle and protect personal data in compliance with GDPR and notify Delivery Hero of any data breaches.

Fair Money & Economic Opportunity

Delivery Hero SE's core business is online food ordering and delivery, not financial services. The provided articles do not contain any specific, concrete data points related to the company's involvement in lending, insurance, or other financial services for consumers. Therefore, all KPIs under the 'Fair Money & Economic Opportunity' value, which are designed to assess financial institutions or companies offering financial products, are not applicable due to a lack of relevant evidence. The company's community support initiatives, such as donating meals and supplies, are not considered financial inclusion programs as defined by the rubric.

Regulatory actions mentioned, such as EU antitrust fines and a BaFin fine for market abuse, are not related to fair lending practices.

Fair Pay & Worker Respect

No relevant evidence was found in the provided article to assess Delivery Hero SE against the 'Fair Pay & Worker Respect' ethical value.

The article discusses buying a domain name and contains no data related to the requested metrics.

Honest & Fair Business

Delivery Hero SE was fined €223 million by the European Commission in June 2025 for participating in an antitrust cartel, and €630,000 by Germany's BaFin in 2023 for failing to disclose inside information.

This totals approximately $241.5 million in ethics-related regulatory fines within the past three years. The company has a whistleblower policy with a confidential 24/7 "Speak Up Portal" and an anonymous system for reporting violations, but there is no evidence of independent investigation processes. Delivery Hero has a comprehensive anti-corruption policy with annual training and risk assessments, including third-party due diligence. Approximately 50% of ethical claims are independently verified, including the use of industry consultants for market data and third-party logistics providers for various services and compliance.

Kind to Animals

Delivery Hero, as a service-oriented company, does not have in-house animal testing operations, animal husbandry, or direct product lines with animal-derived ingredients, making several animal welfare KPIs not applicable. However, its subsidiaries, Foodora AT, Lieferando DE, and Lieferando AT, scored 0 out of 40 possible points in the 'Animal Welfare' category in an assessment covering January 2022 to April 2024.

No animal welfare policy or concrete measures to phase out meat and dairy from factory farming were found during this research period. While Delivery Hero encourages business partners to make more sustainable choices, including the availability of vegan or vegetarian options, there is no evidence of specific policies or measures regarding animal agriculture ethics for its restaurant partners. The company has no public position on animal welfare legislation and is silent on industry standards.

No War, No Weapons

Delivery Hero joined the UN Global Compact in 2022

and aligns with its principles , publishing performance metrics. The company has a Global Code of Conduct, Human Rights Policy, and Third-Party Code of Conduct , which commit to complying with the German Supply Chain Act and prohibit child labor, forced labor, harassment, and discrimination . These policies are legally binding as a corporate code enshrining a ban on any arms industry engagement.

Planet-Friendly Business

Delivery Hero reported total Scope 1, 2, and 3 greenhouse gas emissions of 4.4 million tCO₂e in 2024.

The company has SBTi-validated targets to reduce absolute Scope 1 and 2 emissions by 50.4% by 2032 (base year 2022) and Scope 3 emissions by 58.1% per million euros of gross profit by 2032 (base year 2022). In 2023, 10.7% of its operational energy came from renewables. Delivery Hero pledged to become carbon neutral globally by the end of 2021 and achieved carbon neutrality for its European and Latin American operations. The company received a CDP B rating for 2023 and 2024. It conducts an annual double materiality assessment adhering to European Sustainability Reporting Standards (ESRS) and joined the UN Global Compact in 2022. Climate goals are aligned with global frameworks like the Paris Agreement and SBTi, and strategic planning is explicitly linked to scenarios including 1.5°C, 2°C, and 3°C+ pathways. The company launched a global Sustainable Packaging Program in July 2021, aiming to provide 100% plant-based and PFAS-free alternatives to plastic packaging and deploy 10 million units by the end of 2022. Glovo sold over 4.5 million units of sustainable packaging to business partners in 2024. The company aims to increase sustainable packaging to 42% of orders by 2032. Delivery Hero mentions TCFD alignment is planned and an initial gap analysis is complete. #13

Respect for Cultures & Communities

Delivery Hero's human rights statement and policy documents do not report any specific cultural appropriation incidents.

The company's human rights policy outlines a commitment to human rights, including those of indigenous peoples, and references international standards such as the UN Guiding Principles on Business and Human Rights and OECD Guidelines for Multinational Enterprises.

Safe & Smart Tech

Delivery Hero has experienced multiple data breaches. One incident from March to July 2021 exposed approximately 400 customer names and phone numbers, along with 170,000 photos of rejected orders.

Another breach exposed over 727,000 customer details, including usernames, phone numbers, addresses, full names, locations, and hashed passwords, with data dating back to 2016. The company was fined 195,407 Euro in 2019 by Berlin’s Data Protection Authority for GDPR violations. While the company states adherence to GDPR, these incidents indicate compliance gaps. Users are afforded GDPR rights, but no specific details on the ease of exercising these rights are provided. The company has an SLA targeting a seven-day remediation timeline for critical vulnerabilities and conducts monthly reporting on issues and fixes. It uses HackerOne for its bug bounty program, which is currently private and has a limited scope, with plans to make it public. Security training for developers and general employee awareness are mentioned, with initiatives to measure helpfulness. The company collects website access data for seven days before anonymization and stores contact form data for one year, demonstrating some data minimization efforts.

Zero Waste & Sustainable Products

Delivery Hero has implemented several waste reduction initiatives, including a Global Sustainable Packaging Program, facilitating the donation of approximately 15 million meals in 2024 (an increase of over 50% compared to 2023), and establishing PedidosYa Dmarts as the first zero food waste supermarket in Latin America.

The company's sustainable packaging program avoids PFAS 'forever chemicals,' demonstrating a commitment to hazardous waste management. Delivery Hero has set a target to expand the use of sustainable packaging to 42% of orders by 2032. Furthermore, the company rejected a potential supplier due to unwanted chemicals in prototype units, indicating waste requirements for suppliers. Delivery Hero also plans to feature consumer awareness campaigns regarding proper packaging disposal by 2026.