Better Health for All

Orange demonstrates a strategic focus on health-positive impact by leveraging its core services to improve access to e-health, telemedicine, and remote monitoring, with over €400 million invested in digital health over 15 years.

The company has certified healthcare data hosting and a strong focus on data security. Orange promotes digital inclusion in 17 countries across Africa-Middle East, Moldova, and French overseas departments , operating 16-17 Orange Digital Centers and 32 Clubs that are free and accessible to all , designed to promote digital inclusion among youth. Orange supports healthcare professionals through digital tools like Patient Link/Carnet, remote vital signs monitoring, and telemedicine. The Orange Project is an outstanding mental health initiative that aims to reduce the stigma of suicide, raise awareness of suicide prevention, and address mental health issues including depression, anxiety, and addiction, targeting teenagers. Its #worthliving campaign garnered 25 million impressions in its first week , and the #attemptlife campaign had 18 million impressions. The project aims to break a Guinness World Record with 30,000 handwritten notes. Orange also focuses on digital solutions for continuity of care during the pandemic and supports vaccination programs through its M-vaccin platform. Orange Foundations have supported training youth in digital tools in Côte d'Ivoire, Guinea, Madagascar, and Tunisia , and Orange Digital Centers in Jordan support coding training programs.

Fair Money & Economic Opportunity

Orange Money serves 39.7 million active customers in Africa and the Middle East, many of whom are excluded from traditional banking systems.

This represents approximately 14.4% of Orange's total mobile and fixed broadband customer base. The company offers micro and pico loans through Orange Money, but no specific APRs or fee structures for these financial products are disclosed. No percentage of revenue from high-cost financial products is provided. Orange Money enables registered merchants to connect with its APIs for mobile transactions, indicating PSD2/open-banking compliant APIs. Orange Money has established regulated institutions with Central Bank approval in operating countries, adhering to mobile money governance requirements, and Orange Bank Africa is licensed as a commercial bank by the Central Bank of West African States. However, no regulatory findings or fines for discriminatory or unfair lending are reported. Orange Digital Centers provide vocational training, with 85% of alumni finding employment or returning to education within six months, but there is no data on credit score rise, savings growth, or other direct wealth-building outcomes for financial service users. Orange plans to train 6 million people in digital technology between 2021 and 2030, and has delivered free digital training to almost 2.5 million people since 2021. The company's net debt to EBITDAaL ratio was 1.1x in 2024. Orange Money is available in 18 African countries, and the company aims to expand services to underserved areas with limited internet access, such as Chad and Burundi. Orange Money's QR code payment solution is designed for minimal hardware integration and a quick, seamless process, and the company aims for its brand interactions to be simple and close to customers' everyday lives.

Honest & Fair Business

Orange has a formal whistleblowing mechanism accessible via a dedicated website, with confidentiality guaranteed for whistleblowers, and emphasizes training for employees, particularly those at higher risk.

However, there is no evidence of independent investigation processes for these reports. The company's ESG controversy level is rated as 'Moderate' by Sustainalytics as of July 2025, which is worse than the 'None' category average. Out of 15 board members, 5 are independent, resulting in 33.3% independent directors. Orange has a comprehensive anti-corruption policy that applies to all employees and those acting on their behalf, aligning with international laws. It includes annual acknowledgment requirements, risk mapping, due diligence procedures, and financial controls, but lacks customization for high-risk areas.

No War, No Weapons

Orange Polska's Human Rights Policy is aligned with the UN Guiding Principles on Business and Human Rights.

The company achieved 97.3% compliance with ethical standards among its employees. Additionally, Orange Polska's Human Rights Policy addresses conflict minerals, indicating a commitment to the issue, though a specific percentage of conflict-free supply chain is not provided.

Planet-Friendly Business

Orange reported total Scope 1, 2, and 3 emissions of approximately 5.4 Mt eq. CO₂ in 2022.

The company's Scope 1, 2, and 3 targets have been validated by the Science Based Targets initiative (SBTi), with defined interim checkpoints for 2025 and 2030. In 2023, 26% of Orange's total energy consumption was sourced from renewables. The company aims for Net Zero Carbon by 2040. Orange uses carbon offsets selected with criteria including Verra or Gold Standard certification, and plans to offset the remaining 10% of emissions in 2040 after a 90% reduction. The company has a commitment to no-deforestation policies but lacks specific implementation details or verified compliance percentages. No environmental compliance violations were mentioned in the provided articles. Orange has not disclosed specific climate-related stranded asset risks or a strategy to address them, nor has it provided details on TCFD alignment or climate scenario analysis beyond general commitments.