Telefónica S.A..
TEF.US | Wired telecommunications activities
Telefónica S.A. is a multinational telecommunications company providing a wide range of services including mobile and fixed-line telephony, broadband internet, and digital television. The company operates primarily in Europe and Latin America. Its services cater to both residential and business cust...Show More
Better Health for All
0
No specific, quantifiable evidence was found in the provided articles to score Telefónica S.A. against most KPIs for the 'Better Health for All' ethical value. While articles mention the company's involvement in health-related initiatives, such as the acquisition of AxisMed (a health management company), the development of 5G-based healthcare solutions for ophthalmology and oncology
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, and an AI solution for detecting cognitive impairment with 93% accuracy
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, the evidence does not provide the necessary percentages (e.g., share of product portfolio, R&D budget, revenue, or population reach) or the qualitative scale (e.g., 'comprehensive programs,' 'global reach') required by the rubric's scoring tiers. Statements about 'aiming to improve access' or 'emphasizing security' are not considered evidence of achieved outcomes or performance. The creation of 20 new jobs in Northern Ireland related to healthcare IT support is a concrete action
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, but its scale does not align with the thresholds for positive or negative tiers in the rubric. Therefore, all KPIs are omitted except for those deemed 'Not Applicable' to Telefónica's business model.
Fair Money & Economic Opportunity
0
No specific, quantifiable data points were found in the provided articles to assess Telefónica S.A. against the 'Fair Money & Economic Opportunity' ethical value. While the company is involved in mobile financial services (e.g., MFS joint venture in Brazil) aimed at financial inclusion for unbanked populations, the articles do not provide metrics such as the percentage of underserved clients served, specific pricing fairness data (APRs, fees), revenue share from high-cost products, the share of a loan/insurance book dedicated to inclusion, data accessibility features for financial services, wealth-building outcomes for customers, profit reinvestment in community finance, financial literacy program details, customer debt burden ratios, or the geographic coverage of financial service access points in underserved areas. Information regarding digital inclusion and connectivity initiatives, while related to economic opportunity, does not directly map to the financial metrics required by the rubric.
Fair Pay & Worker Respect
20
Telefónica reported an adjusted gender pay gap of 0.71% in 2022, indicating that women earn 99.29% of men's pay in comparable roles.
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The company recorded an employee Net Promoter Score (eNPS) of 75 points in 2024.
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Fair Trade & Ethical Sourcing
0
No specific, quantifiable data was found in the provided articles for any of the KPIs related to Fair Trade & Ethical Sourcing. While Telefónica's policies, such as the Supply Chain Sustainability Policy and Supplier Code of Conduct, require 100% of suppliers to adhere to ethical sourcing clauses, the rubric's specific tiers for 100% coverage require details on the enforcement mechanisms (e.g., automated, on-chain, penalties) which were not explicitly provided.
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Similarly, concrete metrics for fair-trade certification share, audit frequency, forced or child labor incidents within the last three years, traceability coverage, remediation speed, materials risk index, or supplier diversity spend were absent.
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Honest & Fair Business
-60
Telefónica Venezolana incurred an $85.2 million penalty in a Deferred Prosecution Agreement on November 11, 2024, for FCPA violations.
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These violations involved bribery of Venezuelan officials to gain preferential access to U.S. dollars and indirect bribery through suppliers, with inflated equipment purchase prices used to conceal the bribes.
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This incident highlighted significant compliance failures and inadequate third-party oversight.
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Following these issues, Telefónica strengthened its anti-corruption compliance program, establishing an independent compliance function with a Chief Compliance Officer, adding resources, overhauling transaction review, enhancing third-party vetting, and improving risk assessment and audit processes.
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Telefónica Brasil S.A. also resolved a 2019 SEC action for alleged FCPA accounting violations.
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The company has an Anti-corruption Policy, a Rule on Relationships with Public Entities, and provides training on FCPA, alongside crime prevention policies certified by UNE 19601 in Spain.
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Telefónica also operates a 24/7 whistleblowing channel that allows for anonymous reporting, with reports handled and resolved by its Compliance Department.
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Kind to Animals
0
Telefónica is a telecommunications company, and the provided articles contain no evidence of its involvement in activities typically associated with animal welfare concerns, such as animal testing, the use of animal-derived ingredients, animal husbandry, or the sourcing of animal products. For KPIs like `cruelty_free_cert_share`, `alt_testing_usage`, `humane_cert_ops_pct`, `ethical_input_sub_pct`, `supplier_audit_pct`, `cage_free_source_pct`, `animal_testing_policy`, `animal_testing_volume`, `innovation_investment_pct`, `animal_agriculture_ethics`, `animal_free_rd_collaboration`, and `public_policy_engagement`, the rubric provides a '0' tier for scenarios where the company is service-oriented or has no relevant operations. Based on the company's nature and the absence of contradictory evidence, these KPIs are assigned a score of '0'. For `wildlife_conservation_impact`, while Telefónica has initiatives to plant or conserve over 240,000 trees since 2020
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and pledges 1.5 million by 2030,
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the articles do not provide specific, measurable outcomes related to animal welfare, such as documented species recovery, population increases, or biodiversity index improvements, which are required by the rubric. Therefore, this KPI is omitted due to a lack of directly applicable evidence.
No War, No Weapons
0
No specific, concrete data points were found in the provided articles to assess Telefónica S.A. against the defined KPIs for the 'No War, No Weapons' ethical value. Information regarding Deutsche Telekom and T-Mobile US was present in one article but is not applicable to Telefónica S.A. The mention of Telefónica being considered a 'defense service provider' is a general classification and does not provide quantifiable evidence for any specific KPI.
1
Planet-Friendly Business
-30
Telefónica sources 89% of its global electricity consumption from renewable sources, achieving 100% in five markets.
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The company has an SBTi-validated net-zero emissions target for 2040, which includes a 90% reduction in global operational emissions by 2030 as an interim milestone.
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Respect for Cultures & Communities
0
No cultural appropriation incidents were reported in the provided articles.
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The company offers a "Responsible Business Queries Channel" for reporting concerns, and over 90,000 employees have completed training in the Code of Ethics and Human Rights.
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Safe & Smart Tech
0
No evidence available to assess Telefónica S.A. on Safe & Smart Tech.
Zero Waste & Sustainable Products
0
Telefónica achieved a 95% waste reuse or recycling rate by the end of 2024.
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In 2024, 99% of its network equipment was reused or recycled.
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The company has a Zero Waste goal by 2030, with a 100% waste reuse/recycling target by the same year, and these targets were validated against ESRS standards in 2024.
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Telefónica integrates circular economy principles into product design and development, utilizing tools like VICKY, APOLLO, MARA, MAIA, and GRETEL.
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Its FTTR device casing contains 70% recycled plastic, and the Homespot 5G product is 63% repairable.
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Telefónica has sustainability requirements for suppliers to incorporate environmental criteria into product design and acquisition, supported by over 20,800 supplier audits.
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The company also provides an Eco Rating label for mobile phones to encourage customer awareness of environmental impact.
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