Frontdoor, Inc..
FTDR.US | Other activities auxiliary to insurance and pension funding
Frontdoor, Inc. is a leading provider of home service plans in the United States. The company offers a range of plans that cover the repair or replacement of major home systems and appliances, such as HVAC systems, plumbing, electrical systems, and kitchen appliances. These plans provide homeowners ...Show More
Better Health for All
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Frontdoor's core business of home service plans, which maintain and repair essential home systems and appliances, contributes to a safe and healthy living environment, with its Streem platform helping keep families healthy and safe by reducing in-person infection risk.
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The company's operations do not generate revenue from products with negative health outcomes. Frontdoor acknowledges climate change and promotes maintenance and repair of systems, appliance refurbishment, and virtual service to reduce environmental impacts, including avoiding 5,600 MT GHG emissions and 20 million gallons of water from October 2023 to September 2024.
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During the COVID-19 pandemic, Frontdoor offered its Streem platform at no charge to thousands of contractor firms to reduce in-person infection risk.
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The company prioritizes data safety for members and contractors, invests in privacy and security safeguards, and requires 100% of employees, BPOs, and contractors to take security awareness training and confirm commitment to privacy policies.
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Frontdoor offers employee benefits that include Emotional & Mental Health Resources and an Employee Assistance Program (EAP), but these are limited in scope.
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The company also offers WeightWatchers savings and healthy tips in communications.
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Frontdoor provides webinars, resources, and tools for employee self-care, and promotes mindfulness and self-care.
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The company manages risk oversight through an Enterprise Risk Management (ERM) program, with the board receiving regular reports and the audit committee meeting quarterly regarding cybersecurity risk.
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Fair Money & Economic Opportunity
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No evidence available to assess Frontdoor, Inc. on Fair Money & Economic Opportunity.
Fair Pay & Worker Respect
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Only 27% of Frontdoor employees strongly agreed or agreed that they are paid fairly.
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Employee reviews on Glassdoor give the company an overall rating of 3.2 out of 5 stars, which is below the Management & Consulting industry average of 3.7 stars.
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Compensation and benefits are rated 2.8 out of 5 stars, and senior management is rated 2.7 out of 5 stars.
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Frontdoor provides comprehensive health coverage to its workforce.
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Fair Trade & Ethical Sourcing
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Frontdoor, Inc. is a provider of home service plans, and its business model does not involve procuring or trading physical commodities. Therefore, the KPIs related to fair-trade certification and supply chain traceability are not applicable. The company has a Human Rights Policy and a Supplier Code of Business Conduct and Ethics, published in February 2021, which sets expectations for vendors, suppliers, and business partners regarding human rights, including not tolerating exploitative child labor or involuntary labor.
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It also states that suppliers must comply with applicable labor laws and meet minimum legal age requirements for workers.
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However, no specific quantitative data is provided for the percentage of supplier contracts with enforceable ethical clauses, audit frequency, the number of forced or child labor incidents, remediation speed, or the percentage of procurement budget directed to diverse suppliers.
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Honest & Fair Business
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No specific, quantifiable evidence was found in the provided articles to assess Frontdoor, Inc. against any of the defined Key Performance Indicators for the 'Honest & Fair Business' value. Information regarding regulatory fines, transparency index scores, whistleblower policies, financial restatements, audit coverage, ESG controversy scores, complaint resolution times, board conflict-free percentages, anti-corruption policies, or third-party verification percentages was not explicitly stated or quantifiable in a manner that aligns with the scoring rubric's thresholds.
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Kind to Animals
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No evidence available to assess Frontdoor, Inc. on Kind to Animals.
No War, No Weapons
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No evidence available to assess Frontdoor, Inc. on No War, No Weapons.
Planet-Friendly Business
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No evidence available to assess Frontdoor, Inc. on Planet-Friendly Business.
Respect for Cultures & Communities
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No specific, quantitative data relevant to the 'Respect for Cultures & Communities' KPIs was found in the provided articles. The articles explicitly state that data for metrics such as formal partnerships, cultural impact assessments, local employment, grievance mechanisms, and cultural preservation investment is not provided.
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While general community efforts and diversity, equity, and inclusion initiatives are mentioned, no concrete numbers or percentages are given that align with the quantitative thresholds of the rubric's KPIs.
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Safe & Smart Tech
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Frontdoor, Inc. reports no specific data breach incidents and states it is not aware of any material cybersecurity threats.
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Similarly, no specific incidents of unauthorized data use are reported.
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The company performs vulnerability scanning and penetration testing to identify risks and conducts security testing.
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The company's privacy policy, which primarily addresses employment applications, indicates that California residents have rights to access, delete, correct, and data portability of their personal information, subject to exceptions.
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The policy also mentions data retention based on relationship, legal obligations, disputes, and technical feasibility.
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The company states compliance with internal cybersecurity controls and industry standards, including NIST, and explicitly addresses compliance with the California Privacy Rights Act (CPRA).
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Zero Waste & Sustainable Products
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No evidence available to assess Frontdoor, Inc. on Zero Waste & Sustainable Products.