Better Health for All

The company's core financial services products and operations generally have a neutral direct impact on health. In 2023, the company implemented its first wellness program for associates, which indicates a basic recognition of mental health but with limited practical support.

The company also contributed an average of 71% to total medical premium costs for associates. A $3,472,000 SBA 7(a) loan was provided to a medical clinic for the purchase of a commercial building, which supports a health-related business but is not a direct health service itself. There were no material data breaches in 2023, but this is not specified as health-related data.

Fair Money & Economic Opportunity

No specific, quantifiable evidence was found in the provided articles to assess FBIZ.US against the defined KPIs for Fair Money & Economic Opportunity. The articles discuss the CFPB's 1071 rule, which will require data collection and reporting for small business lending, including applicant demographics and fees, with compliance deadlines starting in July 2025, January 2026, and October 2026.

However, this rule is not yet in effect and does not provide current performance data for the company regarding fair lending compliance, underserved client share, pricing fairness, or exploitative fee exposure. Mentions of community involvement, such as a Charity Golf Invitational generating over $750,000 in donations and support for organizations like Maydm and Habitat for Humanity, are present but do not provide the specific financial metrics required by the rubric's KPIs, such as a percentage of profit reinvested or a share of the loan book aimed at underserved segments. Therefore, all KPIs are omitted due to a lack of concrete, measurable data points directly attributable to FBIZ.US's current performance.

Fair Pay & Worker Respect

Based on the provided articles, there is insufficient evidence to assess First Business Financial Services' (FBIZ.US) alignment with the value of Fair Pay & Worker Respect. While the company has received Top Workplaces awards

, , , these awards reflect employee engagement and culture, but do not provide specific quantitative data on key metrics such as living wage coverage, CEO-to-median-employee pay ratio, pay equity, or safety incident rates. The Crowe Bank Compensation and Benefits Survey 2023 provides some industry-wide data, including turnover rates , but lacks company-specific information for FBIZ.US. Without concrete data on these metrics, a neutral score is most appropriate. , , ,

Fair Trade & Ethical Sourcing

First Business Financial Services, Inc. is a financial holding company that provides financial products and services.

Its operations do not involve the procurement or trade of physical commodities, therefore, KPIs related to fair-trade certification and high-risk materials are not applicable. There is no specific, quantifiable evidence provided for audit frequency, forced or child labor incidents, traceability coverage, remediation speed, ethical clause coverage, or supplier diversity spend.

Honest & Fair Business

The company has a formal whistleblower policy, including a dedicated website and hotline, and explicitly prohibits retaliation against whistleblowers.

However, there is no evidence regarding independent investigation processes, training frequency, or uptake rates. The company also has an anti-corruption policy that explicitly prohibits bribery and sets a nominal gift limit of $500, with specified procedures for handling gifts of greater value. This policy includes risk-based training and monitoring, and third-party due diligence.

Kind to Animals

First Business Financial Services, Inc. is a financial institution whose business model does not involve activities typically associated with animal welfare. The company explicitly states it has no involvement in animal testing or fur and specialty leather.

Therefore, all KPIs related to animal-derived products, animal testing, animal agriculture, or animal-related operations are not applicable to its business.

Planet-Friendly Business

No specific, quantitative data was found across the provided articles to assess First Business Financial Services, Inc. against any of the Planet-Friendly Business KPIs. Publicly available data for carbon emissions, reduction targets, and initiatives is explicitly stated as unavailable.

Furthermore, no quantitative data or information on environmental compliance, climate initiatives, or other sustainability metrics is available for any of the requested KPIs.

Respect for Cultures & Communities

First Business Financial Services, Inc. has established 6 formal partnerships with local community groups and nonprofits, including Underdog Pet Rescue of Wisconsin, Maydm, Big Brothers Big Sisters of Dane County, Habitat for Humanity of Kansas City, Life Navigators, and the Wisconsin Bankers Association.

The company has not reported any cultural appropriation incidents. As a financial services company, cultural impact assessment protocols, FPIC processes, cultural site protection, and cultural incident response frameworks are not applicable to its operations. The company's Charity Golf Invitational has raised over $1 million for local nonprofits since 2011, with the bank covering all expenses. This represents approximately 0.63% of its $158 million in annual revenue. The company also made a qualified equity investment in a Madison, Wisconsin community development project and captured federal historic tax credits for a historic building rehabilitation. The company sponsors the U.S. Mint Negro Leagues Commemorative Coin Program, with proceeds benefiting the Negro Leagues Baseball Museum, which is dedicated to preserving African American baseball history. While the company supports local nonprofits and cultural initiatives, the percentage of revenue specifically directed to cultural heritage organizations or community funds is not explicitly stated. The company's operations do not typically involve cultural sites or require a social license to operate in the traditional sense. At least 51% of the Life Navigators board, an organization supported by the bank, must have a family member or child with a disability.

Safe & Smart Tech

First Business Financial Services, Inc. provides a California Consumer Privacy Act (CCPA) notice and a California Privacy Rights Act (CPRA) notice.

The company also states compliance with federal laws such as the Gramm-Leach-Bliley Act (GLBA) and the Fair Credit Reporting Act (FCRA).

Zero Waste & Sustainable Products

The company has implemented several waste reduction initiatives. In 2024, electronic signatures saved almost 1,000 pounds of waste.

A computer donation program in 2024 resulted in 55 items donated, with 20 items (36%) being reused. The company participates in single-stream recycling in all Damariscotta facilities and partners with a shredding company for secure paper shredding and recycling. In 2024, 569,379 electronic statements and 32,396 electronic notices were sent, and over 850 virtual meetings were held. The company also states it strives to operate efficiently, reducing its reliance on natural resources. For hazardous waste, the company holds some funds in green bonds and financed several LEED-certified commercial real estate projects. The company promotes awareness and engages with employees and customers regarding sustainability and its initiatives.