Better Health for All

DocuSign's core products, e-signature solutions, are process tools that have no significant direct positive or negative health impact.

The company's solutions are used in healthcare to streamline patient consent for sensitive health data sharing, improve patient experience, and ensure regulatory compliance. DocuSign emphasizes secure data exchange and patient consent, with features like AES 256-bit encryption, secure data centers, access controls, audit trails, and compliance with HIPAA and FDA 21 CFR Part 11. The company's data practices include strong ethics frameworks and comprehensive privacy protections, aligning with a score of 10 for healthcare data responsibility. There is no specific quantitative data on the extent of reach for vulnerable populations or the funding allocated to health equity programs, leading to their omission.

Fair Money & Economic Opportunity

DocuSign provides cloud-based electronic signature solutions and related services, not direct lending or deposit services to consumers.

The company's core business is software for document workflow, not financial products. Therefore, KPIs related to lending, deposit services, consumer credit, APRs, fee structures, loan books, or direct impact on customer financial outcomes are not applicable. There is no evidence that DocuSign is regulated as a lender, generates revenue from high-cost financial products, or manages customer finance data in an open-banking context. The company does not operate financial service access points or offer financial products requiring complex disclosures in the context of this value.

Honest & Fair Business

DocuSign has a formal whistleblower protection policy, adopted in November 2023, which encourages good faith reporting and prohibits retaliation.

This policy includes an independent telephone hotline and an online portal. The company also has a Global Gift and Anti-Corruption Policy that prohibits bribery and corruption, requires pre-approval for gifts exceeding $150 USD, and references compliance with the FCPA and other international anti-corruption laws. However, there is no evidence provided regarding the independence or process of whistleblower investigations, nor the frequency or effectiveness metrics of anti-corruption training.

Kind to Animals

DocuSign is a cloud-based electronic signature solutions provider, offering software and services for digital document workflows. Its core business model does not involve the production of physical goods, animal testing, the use of animal-derived ingredients, animal husbandry, or the sourcing of animal products.

Therefore, all KPIs related to animal welfare, such as cruelty-free certification, animal testing, humane operations, ethical input substitution, supplier audits for animal welfare, cage-free sourcing, and animal agriculture ethics, are not applicable to the company's operations.

No War, No Weapons

DocuSign provides digital signature and workflow solutions to the US Department of Defense (DoD) and the Defense Information Systems Agency (DISA), including for quote-to-cash processes and digitizing armed services.

These are considered minor defense-adjacent services, with no evidence of direct arms revenue. The company has achieved DoD Impact Level 4 provisional authorization. There is no evidence of sales to embargoed or sanctioned regimes, but the nature of its services implies potential global reach, warranting a score for robust automated export controls. The company's philanthropic initiative, DocuSign IMPACT, partners with organizations for humanitarian disaster response, but no specific proportion of revenue is allocated to peacebuilding or disarmament initiatives.

Planet-Friendly Business

DocuSign reported total Scope 1 and 2 GHG emissions of 2,201,159 tCO2e in 2023, showing year-on-year declines from 2021, but Scope 3 emissions are not quantitatively reported.

The company has Science-Based Targets (SBTs) approved by the SBTi, aligning with a 1.5°C pathway, and has exceeded its 2050 science-based target for Scope 1 and 2 emissions ahead of schedule. DocuSign achieved 100% renewable energy in its operations as of 2025 through certificates for clean energy sources and is transitioning data centers to 100% renewable electricity. The company has been certified as CarbonNeutral® annually since 2022, offsetting 22,000 tonnes CO2e in 2025 with premium offsets adhering to The CarbonNeutral Protocol and ICROA standards. DocuSign's Climate Action Fund, launched in 2024, supports organizations like the Wildlife Conservation Society, Forest Stewardship Council, and SUGi Project. The company aims for 75% of suppliers by spend to adopt science-based targets by 2028. DocuSign has a long-term net-zero target for 2050, with a 90% reduction in Scope 1, 2, and 3 GHG emissions. The company's Houston corporate office is in a LEED Gold certified building. DocuSign provides disclosures that align with certain aspects of the TCFD and considers different climate-related scenarios, including a 2°C or lower scenario. The company seeks to understand environmental justice considerations and look for opportunities to work with stakeholders.

Safe & Smart Tech

DocuSign has a comprehensive AI ethics program, guided by AI Innovation Principles that commit to human oversight, regular bias assessments, and continuous improvements, leveraging the NIST AI Risk Management Framework.

The company holds an extensive list of certifications, including ISO 27001:2022 (enterprise-wide), ISO 27017:2015, ISO 27018:2019, PCI DSS v4.0, SOC 1 Type II, SOC 2 Type II, C5 Type II, Australian IRAP (PROTECTED level), FedRAMP, GovRAMP, DoD IL4, EU Trusted List, and APEC PRP, along with Binding Corporate Rules (BCRs) approval. All eDocuments created by customers using Docusign eSignature are automatically encrypted with an AES 256-bit, or equivalent, encryption key, with segmentation and systematic encryption employed. DocuSign commits to providing clear, easy-to-understand information about its AI-powered technologies' capabilities and limitations. Customers can determine their account's retention policies, purge eDocuments at any time, redact personal data from audit logs, and submit privacy requests through a portal. All DocuSign personnel are required to complete annual privacy and security training, which is actively tracked and reviewed. DocuSign enforces the “rule of least privilege” for data access. The company operates in accordance with fundamental privacy principles underlying international privacy regimes like GDPR and CCPA, and maintains compliance with regulations such as 21 CFR Part 11, HIPAA, and Sarbanes-Oxley. Product and engineering teams work closely with a global privacy team to embed privacy principles into products and services, driving a privacy-by-design approach. DocuSign's audit log data may include authentication methods used by recipients, but specific MFA availability percentages are not provided. While an uptick in phishing activity was detected in February 2025, there is no evidence of a data breach of DocuSign's systems.

Zero Waste & Sustainable Products

DocuSign has no mentioned regulatory actions, violations, fines, or compliance issues related to waste disposal in any of the provided articles. The company's environmental policy outlines a commitment to responsible disposal of IT equipment.

DocuSign's core eSignature product has enabled customers to save an estimated 119 billion sheets of paper as of January 2024, preventing 247 million kilograms of waste and reducing CO2 emissions by 3.5 billion kilograms since 2003. DocuSign has also committed over $4 million to forest protection since 2017.