Better Health for All

Quest Diagnostics' core business provides diagnostic information services, including routine, genetic, molecular, and esoteric testing, which are essential for disease detection, diagnosis, treatment monitoring, and overall health management. The company also offers health coaching services to support proactive and preventive healthcare and chronic condition management.

There is no evidence of any products or services having negative health outcomes. The company has committed over $100 million to its Quest for Health Equity initiative to address health disparities in underserved communities. It partners with Americares to provide no-cost diagnostic services and expanded telehealth support to free and charitable clinics across the U.S. Additionally, Quest Diagnostics collaborates with the CDC on laboratory testing and data analytics to inform public health strategies for hepatitis C virus. The company does not hold healthcare-related patents, produce food or nutritional products, or offer products with addiction potential.

Fair Money & Economic Opportunity

Quest Diagnostics is a diagnostic information services provider, not a financial institution. The company does not offer lending, deposit, or other consumer credit products, nor does it manage customer finance data or operate financial service access points. Therefore, all KPIs related to financial products, services, or lending practices are not applicable. While Quest Diagnostics has initiatives like the Quest for Health Equity (Q4HE)

and a Patient Financial Assistance (PFA) program to improve healthcare access and affordability for underserved and low-income populations, these relate to healthcare services, not financial services or community finance. Financial wellness coaching and an Employee Relief Fund are provided for employees, not customers. The Employee Relief Fund raised over $200,000 to assist employees in financial distress or emergencies.

Honest & Fair Business

Quest Diagnostics settled for nearly $5 million with California in February 2024 for improper disposal of hazardous waste.

The company maintains a comprehensive Code of Ethics that includes an explicit anti-corruption and anti-bribery policy, referencing the United States Foreign Corrupt Practices Act and similar international laws. This policy is supported by a 95% employee compliance training completion and procedures for screening international suppliers. For whistleblowers, Quest Diagnostics provides a 24/7 anonymous and confidential CHEQline hotline, operated by an independent third-party organization, and has a stated non-retaliation policy for good-faith reporting.

Kind to Animals

No specific, concrete data points were provided in the articles to assess Quest Diagnostics against the 'Kind to Animals' ethical value. While noted the company's involvement in animal testing for drug development research, it explicitly stated that 'the extent and nature of such practices remain unclear,'

preventing a specific score assignment for related KPIs such as animal testing policy or volume. mentioned general environmental stewardship efforts, such as renewable energy and waste reduction, but these were described as 'indirectly benefit[ing] wildlife and ecosystems,' which does not provide the measurable animal welfare or conservation impacts required by the rubric. Consequently, no KPIs could be scored.

Planet-Friendly Business

The provided articles describe Quest Diagnostics' environmental initiatives, including the purchase of over 40 million kWh of renewable electricity in 2023

, the diversion of over 3,500 tons of waste from landfills , and the achievement of ISO 14001 certifications for some facilities . The company also reduced gasoline consumption by 96,000 gallons through route optimization and has electric or hybrid vehicles comprising 2% of its fleet . However, the articles do not provide the necessary comprehensive data points, such as total energy consumption, total waste generated, or total number of facilities, to calculate the specific percentages or absolute figures required by the rubric's KPIs. Consequently, no KPIs can be scored based on the provided evidence.

Respect for Cultures & Communities

Quest Diagnostics launched the Quest for Health Equity (Q4HE) initiative in 2020, committing $100 million to address health disparities

. By 2023, Q4HE had granted $38 million across over 70 initiatives in 30 states, Washington D.C., and Puerto Rico , providing no-cost testing and supporting community-based health programs in under-resourced communities, including indigenous populations . The company supported the American Heart Association's efforts to address health disparities in indigenous communities, providing targeted resources for Native American populations regarding hypertension and COVID-19 . Quest Diagnostics also collaborated with Sesame Workshop to create bilingual (English and Spanish) multimedia programs aimed at building healthy habits and promoting culturally competent practices for families . Additionally, the company expanded inclusion and diversity efforts, enhancing training and increasing Employee Business Network membership by 30% .

Safe & Smart Tech

Quest Diagnostics experienced a data breach between August 2018 and March 2019, affecting approximately 11.9 million

to 12 million patients . The exposed data included personal, financial, medical information, and Social Security numbers . Quest was notified of the potential unauthorized activity by its third-party vendor, AMCA, on May 14, 2019 , and made a public statement on June 3, 2019 . Quest admitted to federal regulators that the information was exposed and faced class-action lawsuits alleging violation of the California Confidentiality of Medical Information Act for providing unnecessary medical information to third-party debt collectors without patient consent . Quest stated it did not have sufficiently detailed information to make a full report to regulators . The company's cybersecurity program, as of December 2024, monitors systems and networks for threats and vulnerabilities . However, the 2019 breach involved unauthorized access to AMCA's web payment page , indicating a vulnerability that was exploited. All Quest Diagnostics employees undergo annual HIPAA training , and specialized privacy training is provided based on job function .