Better Health for All

The company's core business of air transportation has no significant direct positive or negative health impact. Through its social partnerships, the company supports children and young people with medical needs, partnering with 18 medical NGOs on over 1,700 projects in more than 80 countries.

KLM's 'Wings of Support' helped 16,378 children in 20 countries in 2024. Air France-KLM monitors NOx and SO2 emissions from flight and ground operations, reporting 9.4 ktons of NOx and 0.8 ktons of SO2 in 2024, and engages with local communities regarding noise management. The company's 2024 Scope 1 GHG emissions were 25,727 ktCO2eq. Air France-KLM complies with GDPR for data privacy. The company focuses on health and safety for its workforce, including mental health initiatives, and reports an Employee Promoter Score (EPS) increase of 27.9% in 2024.

Fair Pay & Worker Respect

The CEO median pay ratio was 74.23:1 in 2023.

In 2024, 76% of respondents in a Diversity & Inclusion survey felt welcome and included. The voluntary employee turnover rate was 7.5% at the end of 2024. Over 92% of employees are on permanent contracts.

Honest & Fair Business

Air France-KLM faced approximately $430.94 million USD in ethics-related regulatory provisions and fines in 2023-2024.

This includes a EUR 159 million provision for cargo anti-trust investigations in 2024 , a EUR 239 million provision for legal and civil litigations in 2023 , and a $1.1 million fine for an aviation consumer protection violation in 2024 . A Dutch court ruled in March that KLM misled customers with "greenwashing" advertisements , finding claims too vague and painting a "too-rosy picture" about emission reduction measures , though no punishment was imposed . The company's 2023 financial statements were restated once due to a change in accounting policy regarding the presentation of the net cost of financial debt . Independent external audit procedures covered 98% of total revenues and 87% of total assets . The company has a comprehensive Anti-corruption Code of Conduct, last revised in October 2025 , which includes a zero-tolerance policy , mandatory regular training for at-risk staff , prohibition of facilitation payments , and third-party due diligence with independent auditor assessments for high-risk parties . Air France-KLM also operates an Integrity Line and KLM has a Whistleblower Policy , both accessible to employees and stakeholders , allowing confidential and anonymous reports , and protecting whistleblowers from retaliation . Whistleblowers receive an acknowledgment within 7 working days , and conclusions are provided within 8 weeks . The KLM Whistleblower Policy is registered with the Dutch Data Protection Authority .

Kind to Animals

KLM began serving 'Beter Leven' certified cold cuts in 2010, and 'Beter Leven' certified chicken in World and European Business Class in 2012, with plans to expand to all flights from Amsterdam by the end of 2013.

The company also serves MSC-certified sustainable fish, organic milk, Caring Dairy Beemsterkaas, and cage-free omelets on flights from the US.

No War, No Weapons

Air France-KLM states it complies with measures taken by authorities to restrict the proliferation and/or use of some goods or services, as well as restrictions or bans on their delivery to certain countries, organizations, and individuals.

It also implements a weapons embargo to and from the UK. The company supports social initiatives globally, but no specific proportion of revenue allocated to peacebuilding or disarmament initiatives is provided. The Air France-KLM Board of Directors' Sustainability and Compliance Committee oversees and guides the application of the Group's Principles. The company became a signatory and participant of the United Nations Global Compact in 2003, and its approach is inspired by the UN Guiding Principles on Business and Human Rights. Risk assessment and due diligence are conducted to ensure business partners reflect sustainable practices, respect for human rights, and ethical conduct, but the frequency of these assessments in conflict-affected areas is not specified. Air France-KLM employees interacting with suppliers and sub-contractors are dedicated to making sustainable procurement a reality, but no specific humanitarian procurement standards or compliance rates are provided. KLM has an agreement to lend five full-time equivalent pilots to the Dutch Air Force to serve as reservists.

Planet-Friendly Business

Air France-KLM's total Scope 1, 2, and 3 greenhouse gas emissions were 16,548 kilotonnes in 2019 and 12,709 kilotons in 2022, both exceeding 10 million tCO₂e annually.

The company has a qualitative net-zero GHG emissions ambition by 2050 , but this ambition does not cover the most relevant Scope 3 emissions categories. Its climate targets were validated by the Science Based Targets initiative (SBTi) in 2022 , including a 2030 intensity target of -30% per Revenue Tonne Kilometer and a 2030 absolute reduction of -12%. While a short-term target (up to 2027) is 1.5°C aligned, it lacks Scope 3 coverage, and the medium-term target (2028-2035) is not 1.5°C aligned. As of 2023, 1% of fuel incorporated was Sustainable Aviation Fuel (SAF) , increasing to an average of 2% in flights departing from Europe in 2025 , with a target of 10% SAF by 2030. The company does not disclose capital expenditure allocated towards climate solutions or offsetting/negative emissions technologies. Air France-KLM has committed to TCFD recommendations and conducted a climate-related scenario analysis, but it lacks a 1.5°C scenario, full company coverage, and disclosure of key assumptions. There are 3 nature regeneration projects , and KLM uses SAF from raw materials that avoid soy and palm oil to minimize biodiversity impact , but a broader deforestation policy is not evident. No commitments to Just Transition principles or programs addressing climate justice for vulnerable communities are disclosed.

Respect for Cultures & Communities

The company reports that 10% of its employees are not based in France or the Netherlands, implying they are from other countries where the company operates.

This figure falls within the 10-20% range for the local employment ratio KPI.

Safe & Smart Tech

Air France-KLM experienced a data breach on January 9, 2023, affecting an unspecified number of frequent flier accounts in its Flying Blue program, with personal data such as names, email, phone, account numbers, and mileage balances potentially exposed.

No credit card or passport details were compromised. The company activated a prompt incident response protocol and notified customers. Air France-KLM is progressively implementing two-factor authentication (2FA) features on its websites. The company has privacy policies in place for customers and employees, outlining data processing and rights, and states compliance with GDPR. Air France and KLM both have Coordinated Vulnerability Disclosure (CVD) programs, which outline a process for reporting vulnerabilities and offer rewards based on severity upon resolution.

Zero Waste & Sustainable Products

The company achieved a 90% reduction in single-use plastic items between 2018 and 2023, avoiding 2,233 tons of plastic.

It has a target to reduce non-recycled waste by 50% by 2030 compared to 2011. The company implemented an AI-driven initiative that reduced food waste by up to 63% per flight, saving over 100,000 kg of meals annually. Additionally, it has undertaken various weight reduction initiatives, including lighter seats, catering trolleys, and glassware, and eliminated 22 million disposable tray mats per year. For decommissioned A340 aircraft, 80% are recovered, reused, or recycled. The company considers environmental impact and the whole production process from start to disposal when selecting suppliers. No waste disposal violations were mentioned in the provided reports.