Better Health for All

Accor's ALLSAFE initiative, launched in response to the COVID-19 pandemic, demonstrates a focus on health and safety.

98% of Accor hotels globally comply with ALLSAFE protocols, which include enhanced cleaning, disinfection, physical distancing, and contactless services. Additionally, 78% of the network offers medical support services through AXA Partners, providing teleconsultations in 90 countries and access to local health professionals, contributing to modest health benefits from their core services. The ALLSAFE label is certified through third-party audits by organizations like Bureau Veritas and SGS, with certification information made publicly available via websites and QR codes, indicating excellent risk transparency. The company's actions, such as implementing ALLSAFE protocols and offering medical support, represent a structured response to a global health crisis. There is no evidence of revenue from products with negative health outcomes.

Fair Money & Economic Opportunity

Accor SA is a hospitality group.

and its core business does not involve lending, insuring, moving, or storing money for consumers. The company does not offer consumer credit products, manage a loan/insurance book, generate customer finance data, or have APR/fee structures relevant to financial services. While Accor engages in numerous social inclusion programs, employment initiatives, and community support, these activities do not fall under the specific financial services scope of the 'Fair Money & Economic Opportunity' value's KPIs. Therefore, no KPIs can be scored as the company's operations lie outside the financial sector as defined by the rubric.

Fair Pay & Worker Respect

Accor reported an average employee satisfaction rating of 75% or higher from anonymous employee surveys.

The company's 2019 gender pay gap analysis across 35 countries, covering 5,300 permanent employees and General Managers, showed a pay gap of -2.2% between men and women at the same job level, indicating women earn 97.8% of men's pay in comparable roles. Glassdoor reviews mention no specific regulatory actions, violations, fines, or compliance issues. The company's UK subsidiary reported full compliance with gender pay gap reporting legislation.

Kind to Animals

Accor pledged to offer free-range or cage-free eggs in its restaurants.

By the end of 2024, 58% of all hotels were compliant with this pledge, with regional variations (e.g., Europe at 71% and China at 13%). The company adopted the European Chicken Commitment, aiming for 100% of broiler chicken in its European supply chain to meet higher welfare standards by 2026. In France, at least 20% of chicken meat volume will come from farms guaranteeing free range by 2026. Accor's Good Food policy focuses on animal welfare and sourcing from regenerative agriculture, and the company aims for 50% of its dishes to be plant-based by 2030. Accor supports the Kunming-Montreal Global Biodiversity Framework and is an active member of the French Industry association UMIH, co-drafting a Water Management Charter. Accor is also part of the World Travel & Tourism Council’s (WTTC) Sustainability Taskforce, advocating for the protection of 30% of land and ocean, and a signatory of the Business for Nature coalition.

No War, No Weapons

Accor Solidarity funded €36.6 million, with €30.3 million (83%) allocated to hotel staff in financial or medical difficulty.

The remaining €6.3 million, representing approximately 0.11% of the €5,606 million 2024 revenue, was allocated to other requests, including partnerships with NGOs such as SINGA, Les Cuistots Migrateurs, and Metishima to support refugee entrepreneurship and integration. Accor co-founded the Hospitality Alliance for Responsible Procurement (HARP) and requires suppliers to comply with its Responsible Procurement Charter. The Group has a Human Rights Policy and reaffirms its commitment to promote and respect human rights across its operations worldwide. Accor constantly monitors and analyzes the security situation in both existing and potential host countries and cities, and tracks compliance with laws designed to protect its direct partners.

Planet-Friendly Business

Accor's total Scope 1, 2, and 3 greenhouse gas emissions for 2024 were 8.001 million tCO2e, comprising 0.612 million tCO2e for Scope 1, 2.811 million tCO2e for Scope 2, and 4.578 million tCO2e for Scope 3.

The total emissions for 2023 were 7.991 million tCO2e. The company has set targets to reduce Scope 1 & 2 emissions by 46% and Scope 3 emissions by 28% from a 2019 baseline by 2030. Additionally, a 25% reduction target for Scope 1 & 2 emissions by 2025 is in place, though the baseline year is unspecified. No regulatory actions, violations, fines, or compliance issues were mentioned across the provided articles. Specific initiatives include a $65 million investment in the Fairmont Royal York renovation, which reduced carbon emissions by over 7,000 tonnes annually and achieved Zero Carbon Building - Performance Standard™ certification. The Sofitel Dubai The Palm has 530 sq/m of solar panels, generating 2,200 kW of heat daily, covering 50% of its hot water needs, and has been Green Globe certified (Gold status) for nine consecutive years.

Respect for Cultures & Communities

Accor has established 12 formal partnerships with indigenous or local community groups, including 6 with NGOs supporting refugees, one with the World Monuments Fund for cultural heritage, one for youth support, and one with Reconciliation Australia for Indigenous reconciliation.

The company is probing allegations of staff segregating guests by ethnicity at an Ibis Styles hotel in Alice Springs, Australia, where Aboriginal guests were allegedly placed in inferior rooms. Accor's Indigenous Employment Program has employed over 600 Indigenous Australians, with 5% of its Australian workforce being Indigenous. The company has operational-level grievance mechanisms for those potentially impacted by its activities, and an Integrity Line for whistleblowing. Accor will finance projects for restoration and heritage preservation through 2027 in partnership with the World Monuments Fund. In 2024, 186 thousand euros were contributed to charities through point donations, and 8.4 million loyalty points were donated by ALL loyalty program members. The ALL Heartist Fund has €70 million dedicated to it, supporting over 500 projects since 2008, benefiting more than 15,000 people in 2024. The ALL platform is available in 19 languages. Nearly all talent have completed the School for Change training program since 2022.

Zero Waste & Sustainable Products

In 2024, Accor diverted 69% of its collected waste from landfill.

The company achieved an 80% reduction in plastic waste by replacing individual hygiene products with larger formats. In 2023, 79% of hotels eliminated 57 single-use plastic items from the guest experience. Accor aims for 0 single-use plastics by 2025 and has a target to reduce food waste by 60% by 2030. Food waste accounted for 53% of total operational waste in 2023, and the company has implemented over 200 pilot programs, with some hotels achieving up to an 80% reduction in food waste. Accor's Design & Technical Services Division integrates circular economy principles into room designs, and the Greet brand, created in 2019, is based on the circular economy, utilizing recycled and second-hand items. The company's Sustainable Procurement Charter includes criteria for suppliers related to waste reduction, limiting packaging, favoring reusable/recyclable materials, and eliminating single-use plastics. Accor also educates its employees and guests on sustainability issues and the importance of environmental transition. The company is studying how to expand product lifespans for main product categories. The Procurement Division includes product recyclability at end-of-life in procurement calls for tender. Packaging represents more than a quarter of operational waste, and a pilot project aims to eliminate single-use plastic in the Back Of House to identify alternatives for global deployment in 2024. Initiatives are underway to recover furniture, textiles, and food products.