Better Health for All

T-Mobile is ending its diversity, equity, and inclusion (DEI) programs, removing related roles, teams, and website references.

This decision was made under pressure from the Trump administration as the company seeks regulatory approval for major deals. Conversely, T-Mobile's 5G technology is being applied to improve health outcomes through various partnerships. These include revolutionizing stroke diagnosis and treatment in ambulances with Ceiba Health , providing 5G connectivity to healthcare professionals across 15 locations for the Veterans Affairs Caribbean Healthcare System , and enhancing healthcare accessibility in rural areas via telerobotic ultrasound systems with Dopl Technologies . The company also supports telehealth services, remote patient monitoring, and health education through its 5G network. T-Mobile's core business activities do not generate revenue from products with established negative health outcomes, nor do they have direct safety implications for physical or mental health. The company does not offer health-related products requiring price accessibility considerations, collect or manage health-related data, or engage in activities that substantially affect mental health outcomes. T-Mobile is not a pharmaceutical or food company, nor does it conduct clinical trials, and its products do not have addiction potential requiring mitigation.

Fair Money & Economic Opportunity

T-Mobile US Inc. is a wireless network operator, not a financial institution. Consequently, most KPIs under 'Fair Money & Economic Opportunity' are not applicable to its core business. The company does not offer lending, deposit, or other consumer credit products, resulting in a score of 0 for pricing fairness, exploitative fee exposure, inclusion initiatives (loan/insurance book), data accessibility (financial data APIs), fair lending compliance, wealth building outcomes, financial literacy initiatives, debt burden ratio, geographic inclusion (financial access points), and product simplicity (financial products). While T-Mobile's Project 10Million connected 6.3 million students by the end of 2024

and its Hometown Grants committed over $16 million to community development, the provided evidence does not include the specific percentage of total customers from underserved segments or the percentage of annual pre-tax profit reinvested in community finance required to score those KPIs.

Fair Pay & Worker Respect

T-Mobile US Inc. reported a CEO to median employee pay ratio of 406:1 for the 2024 fiscal year, with the CEO's total compensation at $30,053,510 and median employee pay at $74,097.

Employee surveys conducted in August 2021 and December 2023 indicated that 80% of employees regarded T-Mobile as a favorable or great workplace. The company implemented a minimum pay of $20 per hour for all full-time and part-time employees, effective November 2021. T-Mobile also offers comprehensive employee benefits, including stock grants, a 401(k) Savings Plan, paid family leave, and tuition assistance. Additionally, a U.S. Court of Appeals affirmed a National Labor Relations Board ruling on January 12, 2024, that T-Mobile unlawfully dominated T-Voice, a company-created organization classified as a labor organization.

Fair Trade & Ethical Sourcing

T-Mobile's overall diversity procurement in 2023 was over 22.5%.

Excluding handset and SIM card procurement, this figure rose to over 37.65%. The company met the Commission’s procurement goal for Minority Business Enterprises and Women Business Enterprises in 2023. , and its diverse spend in California with CPUC certified suppliers increased to over $1.4 billion for 2023. T-Mobile has established voluntary goals for LGBTBEs, aiming for 1.5% by 2024, and is dedicated to improving DVBE procurement with short, mid, and long-range goals of 0.5%, 1%, and 1.5% respectively. In 2023, T-Mobile was accepted into the Billion Dollar Roundtable. The company also partnered with diverse suppliers for its NextTech Diversity Program, which saw 175 graduates offered permanent job placements in 2023.

Honest & Fair Business

T-Mobile incurred $155.75 million in ethics-related regulatory fines within the last three years.

This includes a $15.75 million civil penalty from the FCC for data breaches , a $60 million fine from CFIUS for failing to prevent unauthorized data access during its merger with Sprint , and over $80 million from the FCC for sharing customer location data without consent . The company maintains a comprehensive "Speak Up Policy," approved by its Nominating and Corporate Governance Committee , which includes a 24/7 anonymous third-party Integrity Line and explicitly prohibits retaliation for good-faith reporting . T-Mobile also has an Anti-Corruption Policy that prohibits bribes, kickbacks, and facilitation payments , sets a $100 annual gift limit , and employs a third-party risk management process to screen and continuously monitor suppliers for anti-corruption risks .

Kind to Animals

T-Mobile US Inc. donated $10,000 to the Idaho Humane Society, an organization focused on animal welfare advocacy and humane education

. For most other animal welfare KPIs, the company's service-oriented business model means these metrics are not applicable.

No War, No Weapons

T-Mobile has significant contracts with U.S. defense and veteran agencies, including a $2.67 billion 10-year contract with the U.S. Navy under the Spiral 4 program

and a $235.4 million 9-year contract with the Department of Veterans Affairs . The company provides wireless services and 5G Advanced Network Solutions to U.S. Department of Defense agencies for the next decade and offers T-Priority, providing priority access on its 5G network for military operations . In other areas, T-Mobile blocks firearm-related text messages and rejects campaigns linking to gun stores selling ammunition or advertising gun accessories, based on CTIA guidelines . The company has hired over 10,000 veterans and military spouses and its employees contributed $50,000 to Southern Californian nonprofits for healthcare, housing, and youth programs . T-Mobile's Project 10Million has connected nearly 6 million students . A 2010 Human Rights Watch report critiqued T-Mobile USA for practices allegedly violating workers' freedom of association .

Planet-Friendly Business

T-Mobile's net-zero goal has been validated by the Science Based Targets Initiative (SBTi)

and includes a defined interim target of a 55% reduction by 2030. The company sources 100% of its electricity from renewable sources, a status maintained since 2021. Furthermore, 94% of its offered wireless handset models are certified through UL ECOLOGO or EPEAT certifications, indicating life-cycle environmental assessments. In its supply chain, 56% of suppliers have set science-based emissions targets.

Respect for Cultures & Communities

T-Mobile US Inc. has demonstrated active engagement in cultural and heritage site protection through its Hometown Grants program. Projects include revitalizing the historic Fort Building for the Tribal Learning Center in California

, commissioning a mural honoring the Dakota people in Minnesota , installing the Nikkei Public Art Memorial in Washington , and redeveloping the 125-year-old Warm Springs Commissary in Oregon to support tribal small businesses . These initiatives represent active measures to safeguard and restore cultural resources. No cultural appropriation incidents have been reported.

Safe & Smart Tech

T-Mobile US Inc. experienced three major data breaches within the past three years. In August 2021, a breach impacted over 76 million individuals, exposing sensitive data including names and Social Security numbers

, leading to a $500 million settlement with $150 million allocated to bolster security by 2023 . A subsequent breach in January 2023 affected 37 million customers, with exposed data including names, billing addresses, and account details . In late 2024, Chinese hackers infiltrated T-Mobile, capturing sensitive data such as call records . The company faced regulatory actions, including a $31.5 million settlement with the FCC in September 2024 concerning data breaches , which included a $15.75 million penalty and an agreement to invest a matching amount to enhance cybersecurity . This agreement also stipulated improvements such as adopting a zero-trust security framework, implementing robust MFA solutions, and limiting data collection . Additionally, in April 2024, the FCC issued Forfeiture Orders against T-Mobile and Sprint, imposing penalties that were paid under protest . T-Mobile utilizes the National Institute of Standards and Technology’s Cybersecurity Framework as a guide in cyber risk management and provides enterprise-wide cybersecurity training for employees . The company also has a bug bounty program and engages top-tier external cybersecurity firms to evaluate and enhance its program . Governance includes the Chief Security Officer presenting on cybersecurity practices to the Board of Directors and the Enterprise Risk & Compliance Committee overseeing various compliance activities . T-Mobile has committed to responsible AI practices through an AI-driven platform with OpenAI and predictive customer service models .

Zero Waste & Sustainable Products

T-Mobile has implemented several waste reduction initiatives, including a Device Reuse and Recycling Program that collected 10 million customer devices in 2023

, an Accessories Recycling Program that diverted over 320,000 pounds of product from landfills , and network e-waste initiatives that collected 19,000 metric tons in 2023 , with 100% of it repaired, recycled, or resold. The company also promotes sustainable packaging through guidelines that encourage suppliers to avoid single-use plastic and hard-to-recycle components , use certified paper , and sustainable printing processes. Additionally, T-Mobile encourages the use of digital products like eSIMs and the removal of wall charging blocks from packages. For product design, 94% of wireless handsets are certified through UL ECOLOGO or EPEAT , and specific devices like the T Phone 2 and T Phone 2 Pro are developed with an eco-design focus. Customer education includes a trade-in estimator tool and in-store options for device recycling , and packaging guidelines encourage clear recycling labels.