Better Health for All

QVC recalled 1.1 million pairs of Temp-tations Oven Gloves between August 2018 and August 2024 due to a burn hazard, with 162 reports of insufficient heat protection and 92 minor burns.

This translates to an adverse event rate of 147 reports per million units. Additionally, HSN, a subsidiary of QVC's parent company, was fined $16 million for delaying disclosure of a dangerous defect in millions of clothes steamers for years. The Federal Trade Commission (FTC) sued QVC in March 2004 for deceptive advertising claims regarding various weight-loss and energy-boosting products sold from 2000 to 2003, alleging unsubstantiated claims that violated a prior June 2000 order. The FTC sought 'substantial civil penalties in the millions of dollars' for these misleading claims.

Fair Money & Economic Opportunity

QVC Group, Inc. is a retail company, and the provided articles do not indicate that it operates as a financial institution offering lending or deposit services to consumers. Therefore, KPIs related to financial services, such as underserved client share, pricing fairness, exploitative fee exposure, data accessibility, fair lending compliance, wealth building outcomes, financial literacy initiatives, debt burden ratio, geographic inclusion, and product simplicity, are not applicable. The company's 'Age of Possibility' campaign targeting women 50+ and its 'Accessible & Adaptive' product category are retail-focused initiatives, not financial inclusion programs.

While QVC made over $31 million in charitable contributions in 2024, including $54+ million since 2020 towards women's health and economic well-being, these are general philanthropic activities and not direct profit reinvestment into community finance or profit-sharing with underserved communities as defined by the rubric.

Fair Pay & Worker Respect

The company's CEO to median employee pay ratio was 159:1 in 2024.

Employee engagement, based on 2,948 reviews, has an overall rating of 3.5 out of 5 stars (equivalent to 70/100), with 'general feeling of work happiness' noted as an area for improvement. In 2024, QVC Group implemented 754 Corrective Action Plans (CAPs) across its audited factories, with 57 factories having Severe/Major issues and 697 factories having moderate issues. 81% of Severe/Major CAPs and 94% of Continuous Improvement CAPs were completed. The company stopped doing business with 2 out of 13 factories rated as High Risk. The Global Business Partner Code of Conduct, updated in February 2025, requires business partners to comply with compensation and employee benefit laws, allow employees to form or join trade unions freely, and ensure equal pay without regard to gender.

Honest & Fair Business

QVC Group, Inc. has a formal whistleblower protection policy that includes a hotline and a web-based reporting system, allowing for anonymous reporting.

The company's anti-corruption policy prohibits bribery, payoffs, and illegal gratuities, including compliance with the FCPA, and requires disclosure of potential conflicts of interest.

No War, No Weapons

No specific, concrete data points or relevant information regarding QVC Group, Inc.'s association with arms manufacturing, military contracts, conflict facilitation, or peace initiatives were found in the provided articles.

All articles explicitly state a lack of data pertaining to the company and the 'No War, No Weapons' value, indicating no evidence is available to score any of the KPIs.

Planet-Friendly Business

In 2020, QVCGA.US sourced 0% of its operational energy from renewables.

The company's water withdrawal in 2020 was 518,401 thousand cubic meters, which translates to approximately 36,507 m³ per $1 million in revenue. For 2020, 4.27% of the company's water withdrawal was from water-stressed basins. QVCGA.US has a target to reduce Scope 1 and 2 greenhouse gas emissions by 50% by 2030 from a 2018 baseline, with 100% of these emissions covered and verified by a third party from 2018-2023. However, no science-based targets validated by SBTi are mentioned. In 2020, 88% of plastic packaging was recyclable, and 11.8% of plastic packaging contained recycled content. QVC UK is introducing Diamonique jewellery boxes made from 100% recycled/recyclable card.

Respect for Cultures & Communities

No specific, concrete evidence was found in the provided articles to assess QVCGA.US against any of the KPIs for the 'Respect for Cultures & Communities' ethical value. The articles either contained unrelated information

or no content was provided.

Safe & Smart Tech

QVC provides users with options to manage their personal information, including requesting copies, deletions, and corrections, with specific methods outlined for these requests.

The company also states compliance with various state privacy laws, including CCPA, CTDPA, DPDPA, IADPA, MCDPA, MNCDPA, MODPA, OCPA, TDPSA, and VCDPA.

Zero Waste & Sustainable Products

In 2023, QVC's US fulfillment centers achieved a 90% overall waste diversion rate from landfills, diverting over 11,283 tonnes of waste.

The company has a 2025 goal to maintain 90% or greater diversion from landfill, incineration, and the environment for solid, non-hazardous wastes for its US sites. In 2023, QVC completed 7 zero waste baseline assessment audits in its US facilities, with 5 more planned by the end of 2024. The company is targeting external TRUE zero waste certification for its US fulfillment centers by the end of 2025. QVC has implemented waste reduction initiatives, including installing balers for polythene waste and partnering with Plastic Bank in 2024 to collect and recycle 50 tonnes of plastic annually.