Better Health for All

Over 63% of retail customers benefit from the health ecosystem.

Customers entitled to health service benefits accounted for more than 73% of new business value. AI-powered medical imaging analysis achieved over 90% diagnostic accuracy in certain cancer screenings. No major healthcare incident has occurred since the online specialty consultation and treatment platform was established. The company maintained a specialized service hotline with an average daily consultation of about 2.12 million people in 2023. It also launched consumer rights protection education activities reaching over 420 million consumers. Total greenhouse gas emissions from operations were 439,291 tonnes of carbon dioxide equivalent in 2024, an 8% decrease year-on-year. The company purchased 11,612 megawatt-hours of green electricity. Its employee carbon account platform achieved an emission reduction contribution of approximately 23,662 tonnes of carbon dioxide equivalent. The company issued 572,000 warnings about potential impacts of typhoons, rainstorms, and floods. The company provided over RMB 52 billion in rural industrial revitalization assistance funds in 2024. The company's ISO/IEC 27001 certification coverage rate reached 93%. No information leakage or cybersecurity incidents were incurred in 2024. Five member companies obtained level 3 and above certification in the Data Management Capability Maturity Model. The company's Disaster Risk System (DRS 2.0) issued 572,000 warnings about potential impacts of typhoons, rainstorms, and floods. It sent 8.57 billion early warning messages covering 87.04 million individuals and enterprises. Ping An Property & Casualty established 85 mental health classrooms across China. It trained over 3,000 rural teachers and volunteers. Expert live-streamed classes reached over 8 million viewers. Live lectures on science and technology literacy covered 49.012 million person-times. Expert live-streamed classes reached over 8 million viewers. The company trained over 20,000 rural teachers.

Fair Money & Economic Opportunity

Ping An demonstrates significant inclusion initiatives, with an inclusive banking business scale of RMB 718.7 billion and an inclusive loan balance of RMB 572.1 billion for over one million small and micro-business owners as of the end of 2023.

Ping An P&C also provided RMB 200 trillion worth of insurance coverage to 2.29 million small and micro-enterprises in 2023. The company has cumulatively provided RMB 117.882 billion for poverty alleviation and industrial development through its Rural Communities Support programs since 2018, with RMB 17.024 billion allocated in the first half of 2024. For financial literacy, Ping An organized nearly 10,000 online and offline consumer rights protection education activities in 2023, reaching over 420 million consumers. Regarding geographic inclusion, the company has more than 33,000 touchpoints in rural and county areas and over 7,000 insurance and banking branches nationwide. However, the evidence does not provide a percentage of service points in underserved areas relative to the total, making it difficult to precisely score against the rubric's thresholds.

Fair Pay & Worker Respect

Ping An's employee satisfaction score was 90/100 in 2024,

an increase from 87/100 in 2023 and 85/100 in 2022. The voluntary employee turnover rate was 16% in 2024, a decrease from 29% in 2023 and 27.3% in 2021. In 2021, the average compensation for female employees was RMB 176,329, compared to RMB 215,435 for male employees, resulting in a female-to-male average pay ratio of approximately 0.82.

Fair Trade & Ethical Sourcing

Ping An Insurance (Group) Company of China, Ltd. is a financial services group and does not procure or trade physical commodities, therefore the fair_trade_cert_share KPI is not applicable.

The company conducts annual assessments of suppliers in its resource pool. All supplier cooperation contracts include sustainability clauses, and 99.5% of partners signed an Integrity Statement in 2024. Additionally, ESG training covered 100% of suppliers in 2023 and 2024.

Honest & Fair Business

Ping An reported no information security-related penalties or fines, no litigation from corporate money laundering or terrorist financing, and no lawsuits from monopoly or unfair competition in 2024.

The company also reported no fines in 2022. Its MSCI ESG Rating was upgraded to AA, ranking 1st in the multi-line insurance and brokerage industry in the Asia-Pacific region, and its Sustainalytics ESG Risk Rating is 15.6 (Low Risk), the best among insurance companies in Chinese mainland. The 2024 Solvency Report received an unqualified audit opinion from Ernst & Young Hua Ming LLP for its solvency statements, financial statements, and internal controls over financial reporting. The 2022 Sustainability Report received independent third-party assurance from Deloitte Touche Tohmatsu in accordance with ISAE3000. Ping An has a formal Whistleblowing Management Procedure, including a hotline and email for internal and external reporting, and a Policy Statement on Anti-Corruption and Anti-Bribery published in March 2024. The company provides 100% coverage of integrity and anti-corruption education for all staff and reports a 100% verification rate of reported issues in letters. However, the company states that at least one-third of its board members must be independent, which implies a maximum of 33% independent directors, falling short of higher thresholds.

Kind to Animals

Ping An Insurance, as a financial services group, does not have direct operations involving animal testing, animal agriculture, or animal-derived products, making several KPIs not applicable. The company's policy states that investee companies are subject to prudent treatment if they directly or indirectly participate in animal testing projects that violate the 'Laboratory Animal—Guideline for Ethical Review of Animal Welfare' (Article 2).

This policy applies to investee companies where Ping An holds at least 20% of shares. This indicates a policy that prohibits discretionary testing but allows for legal mandates, aligning with a score of -50. While Ping An Property & Casualty offers commercial aquaculture insurance and has insured 200,000 yaks in Tibet, these are financial products and services, not direct animal agriculture operations. ESG training covered 100% of suppliers, but this is not specific to animal welfare audits.

No War, No Weapons

Ping An's Responsible Investment Policy, effective January 2022, codifies ethical 'red lines' by explicitly banning investments in the production, transportation, and transaction of biochemical weapons, cluster munitions, anti-personnel landmines, and nuclear weapons.

This policy applies to investments with insurance funds by Ping An and its asset management subsidiaries. The policy also aims for zero exposure to these controversial weapons. The company's responsible investment policy, reviewed at least every three years, integrates ESG factors into investment analysis and decision-making, and it is a signatory to the UN Principles for Responsible Investment (PRI). However, the policy's implementation of UNGP is uneven across divisions, and while it commits to divestment from coal-related projects by 2035, it does not specify a timeline for divestment from conflict-zone exposures.

Planet-Friendly Business

In 2024, Ping An's total Scope 1, 2, and 3 greenhouse gas emissions were 439,291 tCO2e, representing an 8% year-on-year decrease.

The company aims for carbon neutrality across its operations by 2030 and has a progressive target to reach 100% renewable energy utilization by 2030, with a 5% target for 2024. In 2024, it purchased 11,612 MWh of green electricity. The company has 30 building projects with green and healthy building certifications, including 10 with LEED Gold or above. Ping An has not violated any information disclosure regulations in 2023 or 2024 and has no information security-related penalties. It has not adopted SBTi-validated targets, though it is a signatory to Climate Action 100+. The company has a policy to cease underwriting engineering insurance for new overseas coal and coal-fired power projects and applies prudence to investments in thermal power and coal. It has a Policy Statement on Biodiversity and a Policy Statement on AI Ethics Governance. All supplier contracts include sustainability requirements, and 100% of suppliers receive annual ESG management training. However, there is no evidence of suppliers having SBTi-aligned targets. The company's climate risk disclosures are aligned with TCFD, and it conducts climate scenario analysis, but specific details on 1.5°C, 2°C, and 3°C+ pathways are not provided. Transparency regarding stranded asset risks is minimal.

Respect for Cultures & Communities

Ping An has taken actions to protect cultural or heritage sites. By October 2025, the company had extended over RMB 700 million in insurance coverage for more than 55,000 ancient and notable trees nationwide.

This includes RMB 59.3 million for 7,803 ancient trees in Cuiyun Corridor and RMB 10 million for 200 ancient trees at Nanhua Temple. The company also launched the "Ancient Tree Guardian Action" and "Travel with Ancient Trees" initiatives, which include educational programs and public awareness campaigns.

Safe & Smart Tech

Ping An reported no information leakage or cybersecurity incidents, nor any related penalties or fines in 2024.

The company also reported no information disclosure violations in 2023. The company has an AI Ethics Committee and a Policy Statement on AI Ethics Governance. 93% of its operations are ISO/IEC 27001 certified, and 12 member companies obtained ISO/IEC 27701 certification. 100% of employees receive information security training with a 100% pass rate. Ping An states it did not intentionally use customer data for secondary purposes in 2024. The company mentions providing users with contact channels to manage personal data, but lacks specifics on the level of control. Quarterly security tests and penetration testing are conducted, and a public Security Response Center accepts vulnerability reports with rewards for valuable ones. Privacy protection is integrated into application and system development, and user information is stored for the minimum necessary time. Ping An complies with China's Cybersecurity Law, Data Security Law, and Personal Information Protection Law, and had no related lawsuits or penalties in 2024. AI-assisted diagnosis and treatment systems cover over 2,000 diseases with over 99% accuracy in triage and over 95% accuracy in assisted diagnosis, but there is no specific data on the explainability of AI decisions to users. The company states they should disclose source codes and data of an AI system without harming the algorithm owner's interests, to avoid potential black box issues.

Zero Waste & Sustainable Products

Ping An includes sustainability requirements in 100% of its supplier contracts and provides 100% annual training coverage on ESG management and risk practices for suppliers.

However, the company eliminated 393 suppliers due to their failure to meet sustainable development requirements.