Better Health for All

OneSpaWorld's core business is explicitly described as a global provider of health and wellness services and products, offering over 120 treatments including medi-spa and mindfulness, indicating that an overwhelming majority of its offerings provide substantial health benefits.

During the COVID-19 pandemic, the company repatriated over 3,220 shipboard personnel and provided shoreside room and board, transportation, and flights home for a pregnant colleague. It also offered contracted Ukrainian colleagues the option to stay onboard or provided flight arrangements back to their homes. The company mentions mindfulness, stress-relief travel, and mental health retreats as rising trends, and uses neurofeedback for mental wellness, but there is no specific information on the scale or impact of these initiatives. The company's Health and Safety Policy covers food and hygiene. Its London Wellness Academy's training curriculum includes over 120 treatments, and it offers educational scholarships for talented aspiring wellness and beauty professionals from disadvantaged backgrounds, but the reach or impact of these educational initiatives is not specified.

Fair Pay & Worker Respect

No explicit, quantitative data points were found in the provided articles to assess OSW.US against the specified KPIs for Fair Pay & Worker Respect. Information regarding living wage coverage, CEO to median pay ratio, collective bargaining share, safety incident rate, pay equity ratio, worker engagement score, turnover rate, labor violation incidents, insecure contract share, or health insurance coverage was not available.

While contract types for shipboard and land-based employees were mentioned, a percentage of the workforce on such contracts was not provided. An allegation regarding PPP loans was noted but does not constitute a substantiated labor violation.

Kind to Animals

Brands sold by OSW.US, such as Kerastase and Elemis, are not certified cruelty-free by recognized third-party organizations like Leaping Bunny or PETA.

Both Kerastase and Elemis state policies that allow animal testing where legally mandated, specifically for products sold in regions like mainland China. Kerastase's policy mirrors its parent company L'Oréal's stance, while Elemis, owned by L'Occitane, also acknowledges mandatory animal testing in China despite a commitment to ending it globally. Elemis states their suppliers do not test on animals, and they use alternative testing methods, but this does not override the allowance for mandatory animal testing.

Safe & Smart Tech

The company states it has not historically been materially impacted by cybersecurity threats and is not aware of any risks likely to materially affect its business as of February 2026, indicating no significant data breaches in the past three years.

It is PCI compliant and adheres to GDPR in the EU and UK. Staff are required to take security training at least once annually, with random phishing tests and remedial training for those who fail. The company employs encryption methods for guest data and never stores credit card information. It limits access to personal data to those with a business need and prohibits third parties from using data for their own purposes. Users have rights under GDPR to access, correct, erase, and transfer their data, and can withdraw consent. MFA is available for 20-35% of services. Vulnerability scans are conducted at least annually, and critical vulnerabilities are patched within 21-30 days on average. The company collects only necessary personal data and outlines data retention periods influenced by vessel regulations. It also states compliance with EU data protection laws.

Zero Waste & Sustainable Products

OneSpaWorld has implemented multiple waste reduction initiatives, including recycling in corporate offices, reducing paper, plastic, and water usage, installing light sensors, and working with earth-friendly product suppliers to minimize packaging and harsh chemicals.

Specific outcomes include the annual diversion of 450 kg of plastic from landfills by removing spatulas, the reduction of 9,700 kg of paper waste by removing paper leaflets, and the diversion of 9,070 kg of paper waste by removing cardboard liners. The company also focuses on preventing the creation or disposal of hazardous waste. Distribution centers are subject to frequent federal and state audits. OneSpaWorld works with earth-friendly product suppliers to minimize packaging and the use of harsh chemicals.