Better Health for All

The company has comprehensive mental health programs, including a stress and mental wellbeing policy, an Employee Assistance Programme, and mental health training as part of its wellbeing strategy.

Within its Surveying & Valuation Division, 25 Mental Health First Aiders have been recruited and trained, and Disability and Mental Health Champions have been piloted. The company also supports external mental health initiatives, donating £1,000 to Veterans at East and volunteering for Oasis Mental Health Support. , The company's core business activities do not have a significant positive or negative health impact, nor do they involve health-related products, services, or data requiring specific accessibility, safety, or transparency considerations.

Fair Money & Economic Opportunity

LSL Property Services PLC takes regulatory compliance seriously, increasing headcount in regulatory and compliance functions, recruiting a new Group Chief Risk Officer, and establishing an experienced Financial Services Division board for governance and oversight.

In 2024, its Surveying & Valuation Division made 527 reports setting out safety or vulnerability concerns relating to customers, demonstrating proactive steps to address customer needs. No regulatory findings or fines for discriminatory or unfair lending were reported.

Fair Trade & Ethical Sourcing

Due to the nature of its property services business, metrics for fair-trade certification share and materials risk index are not applicable.

The company reported zero whistleblowing reports related to modern slavery in 2024, and no incidents of forced or child labour were reported in its 2021 or 2024 statements. Proactive risk assessments are undertaken for suppliers, with the majority considered low risk and no high-risk suppliers identified in 2017. The Supplier Code of Conduct prohibits forced, compulsory, and child labour.

Zero Waste & Sustainable Products

LSL Property Services PLC achieved a waste recycling rate of 56% in 2023, an increase from 49% in 2022 and 41% in 2021.

The company has implemented several waste reduction initiatives, including the Surveying & Valuation Division's move to electronic reporting, which saves approximately 500,000 sheets of paper or 60 trees annually per client. Other initiatives include installing new recycling bins and reducing the size and frequency of general waste collections. The company states it produces no hazardous waste within its operations and has reported no waste disposal violations. LSL has set company-wide waste reduction targets, including a goal to recycle 60% of waste and a future aim to increase recycling to 70%.