Better Health for All

HCSG's core services, including housekeeping, dining, nutrition, and infection control for healthcare facilities, are designed to promote well-being and safety, contributing to exceptional health benefits.

The company also offers employees and their dependents free telemedicine with $0 copays, 50% off most FDA-approved prescriptions, and free mental fitness services. However, the company has a significant negative record in other areas. A data breach affected 624,496 individuals, with personal and protected health information stolen. The company detected the intrusion on October 7, 2024, but only determined that data was stolen on June 3, 2025, and began mailing notification letters on August 25, 2025, indicating incomplete risk disclosures and a reactive safety approach. HCSG has a history of 20 employment-related offenses, including wage and hour violations, with penalties totaling $3,487,255, and 60 workplace safety or health violations with penalties totaling $866,200, occurring across multiple years up to 2025. The company's data protection standards are poor, evidenced by the breach affecting over 600,000 individuals.

Fair Pay & Worker Respect

Healthcare Services Group's CEO to median employee pay ratio was 145:1 in 2024.

The company has accumulated 78 penalty records totaling over $10 million since 2000, including significant employment-related offenses, wage and hour violations, and workplace safety violations. Employee engagement, based on over 4,500 reviews, averages 2.5 out of 5 stars.

Fair Trade & Ethical Sourcing

No quantitative data was found in the provided articles to assess HCSG.US against the Fair Trade & Ethical Sourcing KPIs.

The available documents are codes of ethics outlining commitments to ethical conduct and responsible business practices, but they do not provide specific metrics on fair-trade certifications, audit frequencies, incidents of forced or child labor, supply chain traceability, remediation speeds, ethical clause coverage in contracts, materials risk, or supplier diversity spend. One article failed to retrieve content.

Honest & Fair Business

Healthcare Services Group (HCSG) has a formal whistleblower protection policy with a 24/7 ethics hotline operated by a third-party vendor, which is communicated through various channels and prohibits retaliatory actions.

The company has restated historical data due to changes in calculation criteria. HCSG conducts at least one comprehensive audit every three years across all business areas. The company has a comprehensive anti-corruption policy, including annual training and certification for employees, and holds ISO 37001 Anti-Bribery Management System certification for 100% of its operations. HCSG's ESG report, materiality assessment, and GHG emissions are verified by third parties. The company aims to respond to formal grievances within 3 days and address all complaints within 30 days.

Kind to Animals

The company has a goal of 100% cage-free egg offerings by 2025 and is currently compliant with all state laws requiring cage-free egg purchasing.

They are encouraging suppliers to work towards a 100% crate-free pork supply, aiming for 100% "reduced crate" (group housed) pork by 2025, and will ask for an incremental 20% increase in crate-free pork offerings each year. For broiler chickens, the company has a goal to implement additional humane conditions for 100% of chicken products by 2024, including transitioning to strains that meet RSPCA or Global Animal Partnership (GAP) criteria, reducing maximum stocking density to 6 lbs./sq. Ft. or less, prohibiting broiler cages, providing enriched environments, and using multi-step controlled atmosphere stunning. Progress on these animal welfare goals will be reported annually via website updates. However, these are future goals and commitments, and no current quantitative data on the percentage of actual cage-free sourcing, humane certifications held, or current animal agriculture practices is provided.

Planet-Friendly Business

Healthcare Services Group (HCSG) does not currently report on key environmental metrics.

The company explicitly states it does not report carbon emissions, water use per revenue, or waste diversion rates. Furthermore, no data is provided regarding SBTi-aligned targets, renewable energy usage, green building certifications, capital expenditure alignment with EU taxonomy, lifecycle impact analyses, recycled material ratios, carbon offset quality, climate-positive initiatives, supply chain climate transparency, supplier SBTi targets, biodiversity efforts, deforestation policies, environmental compliance violations, environmental impact assessments, net-zero targets, climate scenario analysis, stranded asset transparency, water sourcing from stressed basins, packaging CO2 reduction, climate justice initiatives, just transition programs, or climate adaptation financing. While a summary of TCFD-recommended disclosures is provided, no specific metrics are reported to assess the degree of alignment.

Respect for Cultures & Communities

Healthcare Services Group (HCSG) settled a discrimination lawsuit related to an 'English-only' rule in California.

The EEOC found this policy violated Title VII of the Civil Rights Act of 1964, negatively impacting employees who spoke English as a second language. As part of the settlement, HCSG agreed to provide monetary damages and revise policies to explicitly state that non-patient-care employees are not restricted in the languages they speak. These revised policies will be issued in English, Spanish, and other languages spoken by 5% or more of the California workforce. The company also committed to providing training for all California employees, with specific training for managers and HR personnel. This indicates a reactive response to a cultural incident after public pressure and limited local language incorporation, as the policy revisions and training are specific to California and a subset of languages.

Safe & Smart Tech

Healthcare Services Group (HCSG) experienced a data breach in 2024, with unauthorized access to its systems between September 27 and October 3, 2024.

This incident affected 624,496 individuals, compromising sensitive data including names, Social Security numbers, government-issued IDs, financial account information, health insurance, medical information, and full access credentials. The intrusion was detected on October 7, 2024, but notification letters to affected individuals began on August 25, 2025, nearly a year after initial access. The company offered 12 months of free credit monitoring and identity theft protection to those impacted. HCSG disclosed the incident in an SEC Form 8-K filing on October 16, 2024, and filed a breach report with the Maine Attorney General. The company initiated its cybersecurity incident response and investigation with third-party specialists, and is implementing new safeguards and staff training. However, the compromise of full access credentials indicates weak authentication security. The delay in notifying affected individuals suggests a slow disclosure process. HCSG's information security policies are based on a formal risk assessment and reviewed against the NIST Cybersecurity Framework, with procedures for vendor security. The company's privacy policy states users can review/change account information, terminate accounts, opt-out of communications, and it responds to Do-Not-Track signals.

Zero Waste & Sustainable Products

HCSG.US reports that 50% of its paper products are compostable.

This directly relates to the sustainability of packaging materials. The company also states that 99% of its paper products are ECOLOGO-certified and 90% are EPA-compliant. However, specific quantitative data for other zero waste and sustainable product metrics, such as waste diversion rates, product recyclability, recycled content, single-use plastic reduction, take-back programs, or waste reduction targets, are not provided in the available reports.