Better Health for All

The provided articles for FTK.XETRA, an online brokerage firm, explicitly state that metrics related to health impacts, harmful revenue, safety records, price accessibility, vulnerable reach, risk transparency, health innovation, health externalities, health equity, healthcare workforce, preventative health, healthcare data, global health crisis response, mental health, pharma patents, nutrition, healthcare education, addiction mitigation, and clinical trial ethics are not relevant to its business model.

The company's core business of providing online brokerage services does not have a direct positive or negative impact on health, nor does it involve health-related products, services, or data. Therefore, all KPIs are scored as 'Not applicable'.

Fair Money & Economic Opportunity

Women represent 19% of the total customer base of 3.1 million in 2024.

The number of female customers increased by 20% to approximately 575,000 in 2024. The company operates a transparent pricing model with no hidden charges, allowing customers to view costs in detail before placing an order. As of January 1, 2023, custody account fees of 0.1% were abolished, and negative interest charges were stopped on August 1, 2022. For German exchange trading, there is a fixed price of EUR 5.90 plus exchange fees. For crypto trading, introduced at the end of 2024, total costs are 0.6% for liquid and 0.7% for less liquid cryptocurrencies, with a 0.5% order fee and no account management, custody, third-party, or minimum quantity surcharges. The company states that one of its basic principles is to have no hidden charges to customers and that it acts openly and transparently in all customer communication and processes. It does not charge account management, custody, third-party, or minimum quantity surcharges for crypto trading. The company runs initiatives like “Female Finance” and “Anyone Can Invest!” (launched in 2023) to improve the proportion of female investors and promote diversity. In 2022, DEGIRO partnered with LINDA. to educate women about investing through blog articles, educational videos, podcasts, and a masterclass seminar. The company offers free data export and is PSD2/open-banking compliant. Customers can easily view costs in detail before placing an order. In 2022, the German Federal Financial Supervisory Authority (BaFin) conducted a special audit at flatexDEGIRO Bank AG. A special commissioner's mandate ended on September 30, 2024, after the successful remediation of serious deficiencies. A fine of EUR 1 million was imposed by BaFin in February 2023 for administrative offenses, and a EUR 4 million fine was paid due to an order by the Italian competition authority in 2023, which the company is contesting. The company offers an extensive range of information and training courses for basic economic and financial knowledge, including videos, interactive formats, and subject-based events. It sponsors the BVH to provide financial literacy training to young people. The company operates in 16 European countries with business operations at 14 sites across Europe. The flatex next user interface, introduced in Germany in 2020 and Austria in spring 2023, is easier to understand for less experienced customers.

Fair Pay & Worker Respect

The company's employee rating on Glassdoor is 3.5 out of 5 stars, which translates to 70% and indicates a healthy workplace culture.

The voluntary employee turnover rate was 13.6% in 2024, reflecting high retention. The company received a EUR 22,480 fine from the Austrian Financial Market Authority (FMA) for non-compliance with regulatory requirements regarding training videos on shares and ETFs. Additionally, a EUR 1 million fine was imposed by BaFin in 2023 for administrative offenses following a special audit, and a EUR 4 million fine was issued by the Italian competition authority in 2023. These three fines are considered substantiated regulatory violations.

Fair Trade & Ethical Sourcing

The company reported zero substantiated forced- or child-labour findings for 2021

and 2024. For remediation, major deficiencies related to credit risk mitigation techniques in margin loans were resolved within ten months of receiving a BaFin audit report. Other remediation efforts were ongoing and planned for completion by the end of 2024. Regarding ethical clauses, the company aimed to increase the proportion of suppliers adhering to its Business Partner Code of Conduct to at least 40% in 2022, and for 2024, the aim was to increase this to at least 40% of all suppliers, with a continuous target of 100% for all suppliers by 2025. The company has ESG exclusions in its investment guidelines for sectors like metals and mining, oil and gas, hydroelectric power, forestry, and agriculture, and reports no current activity in these sectors.

Honest & Fair Business

The company incurred approximately $5.42 million USD in ethics-related regulatory fines over the past three years.

This includes EUR 5 million for administrative offenses in Germany and an order by the Italian competition authority, and a EUR 22,480 fine from the Austrian FMA in 2024 for non-compliance with training video regulations. A whistleblower policy was introduced in the reporting year, protecting employees from retaliation, and no cases of corruption, discrimination, or other compliance suspicions were reported in 2024. Sustainalytics identified low ESG risk in 2023, consistent with the previous year. An anti-corruption policy is in place, with training for all employees and board members in 2023, and suppliers are required to sign a Business Partner Code of Conduct. Data centers are certified to ISO 27001 with annual audits, and an external energy audit was conducted under ISO 50001.

Kind to Animals

FLATEXDEGIRO AG is an online brokerage firm, a service-oriented company. The company has no involvement in animal testing, fur, or specialty leather, as explicitly stated in its ESG data.

Given its business model, the company does not have products requiring cruelty-free certification, does not engage in animal testing, does not have animal-related operations, does not source animal products or ingredients, and its core business does not impact wildlife habitats. Therefore, all KPIs related to animal welfare, testing, sourcing, and conservation are not applicable to its operations.

No War, No Weapons

The company's 2023 and 2024 non-financial reports explicitly state that it excludes investments in the arms industry, resulting in 0% revenue from arms or defense contracts.

This exclusion also means there are no dual-use products developed or sold. While the company explicitly excludes investments in sectors like arms, metals, and mining, the evidence does not detail a formal divestment policy for existing conflict-zone exposures, nor does it specify ethical 'red lines' beyond general exclusions. Similarly, while alignment with UN Guiding Principles on Business and Human Rights is mentioned, no specific details on the extent of this alignment or external verification are provided. There is no verified zero exposure to controversial weapons, only a statement of exclusion from the arms industry.

Respect for Cultures & Communities

The provided articles do not contain specific, concrete data points for any of the KPIs related to 'Respect for Cultures & Communities'. While one article mentions 2 formal partnerships,

this number does not align with any of the defined quantitative thresholds in the rubric (0, 3-5, 10-15, or over 20), and thus cannot be scored. The company's non-financial reports and code of conduct focus on financial performance, compliance, and general ESG factors, but lack specific metrics on community engagement, cultural impact, or local community support.

Safe & Smart Tech

The company reported no data breaches in 2023 or 2024, with all cybersecurity incidents, including phishing and ransomware attacks, successfully averted and no outflow of customer or company data.

Its data centers are certified with ISO 27001. All employees receive annual training in compliance, data protection, IT security, and occupational safety. The privacy policy regulates data collection, use, disclosure, and storage, and users have access to mechanisms for raising data protection concerns. The company states that data is processed only for legitimate purposes and according to the need-to-know principle. The company is a member of the UN Global Compact. However, it received a EUR 22,480 fine from the Austrian Financial Market Authority (FMA) in 2024 for non-compliance related to training videos, and in 2023, a EUR 1 million fine for administrative offenses in Germany and a EUR 4 million fine in Italy (with legal action pending).

Zero Waste & Sustainable Products

The provided articles do not contain specific, concrete data points for any of the KPIs related to Zero Waste & Sustainable Products. The reports explicitly state that data on waste diversion, product recyclability, packaging sustainability, recycled content, single-use plastic reduction, take-back programs, circular design principles, waste reduction initiatives, hazardous waste management, product durability, repairability scores, waste audit frequency, zero-waste certifications, waste disposal violations, material efficiency, packaging-to-product ratio, waste reduction targets, supplier waste requirements, or customer waste education is not available or not provided.

The emissions reduction targets mentioned are not related to waste reduction.