Better Health for All

Centrica demonstrates a strong commitment to Better Health for All through its extensive support for vulnerable populations and comprehensive mental health initiatives. The company has nearly 2.8 million households on its Priority Services Register

and invested nearly £602 million in community contributions in 2024 , with over £1.3 billion spent over the last five years to support vulnerable customers . The British Gas Energy Trust, funded with nearly £200 million since 2004 , has assisted over 700,000 people facing fuel poverty . Centrica also provides a £140 Warm Home Discount to over 650,000 customers and offers a 'You Pay: We Pay' initiative to match energy payments for struggling customers . For employees, the Pathway to Parenthood program offers a £15,000 lifetime allowance for fertility treatments . For mental health, Centrica is recognized as a UK leader and Tier 1 leader in the CCLA Mental Health Benchmark for three consecutive years . It created over 21,000 Dementia Friends and won the Dementia Friendly Organisation of the Year award , setting best practice guidelines for utility companies . Employee support includes 123 Mental Health First Aiders and psychological support , with 60% of line managers trained . The company's work-related mental health incidence rate (165 per 100,000 colleagues in 2024) is significantly lower than the national average (2,296 per 100,000) . Centrica's core services provide modest direct health benefits, such as free insulation , 2,800 benefit health checks , and nearly 3,000 adapters for customers with mobility problems . It also developed an energy center for Solihull Hospital, reducing carbon emissions by 1,185 tonnes annually . The company actively promotes preventative health through energy efficiency advice for healthier homes and extensive employee wellbeing programs. However, Centrica's operations generate significant health-harming externalities, with Scope 3 GHG emissions of 21,860,510 tCO2e in 2024 . Despite this, the company has substantial remediation efforts, including a 6% reduction in GHG intensity , 80% renewable capacity , and sales of over 6,000 heat pumps and 46,000 charging points .

Fair Money & Economic Opportunity

Centrica PLC is an energy services and solutions company, not a financial institution offering lending or deposit services. Therefore, most Key Performance Indicators (KPIs) under the 'Fair Money & Economic Opportunity' value are not applicable to its core business model. While Centrica voluntarily donated £140 million to assist customers with energy bills

and its subsidiary British Gas created a £15 million fund for small businesses , the percentage of annual pre-tax profit reinvested in community finance cannot be determined as the company's pre-tax profit is not provided in the articles.

Fair Pay & Worker Respect

Centrica's total recordable injury frequency rate (TRIR) is 0.63 per 200,000 hours.

The CEO to median employee pay ratio for 2024 is 78:1. The median gender pay gap is 14%, indicating women earn 86% of men's pay. Colleague engagement is 8.1 out of 10, which exceeds the upper quartile benchmark for its industry.

Fair Trade & Ethical Sourcing

Centrica requires all suppliers to uphold anti-modern slavery and child labour clauses in contracts

, with contractual arrangements ensuring commitments are met and allowing for remediation or termination for non-compliance . No instances of modern slavery or child labour were identified in 2023 or 2024 , and proactive risk assessments are ongoing. In 2024, 89% of non-compliances identified during audits were resolved in the same year , with the remainder on track for completion in early 2025 . However, only 27 on-site audits and 7 remote worker surveys were conducted in 2024 for higher-risk suppliers , constituting just 0.35% of its approximately 7,000 Tier 1 suppliers .

Honest & Fair Business

Centrica incurred approximately $4.34 million in ethics-related regulatory fines between 2022 and 2024

, including a £3.37 million fine by Ofgem in 2023 for British Gas failing to meet smart meter installation targets . The company has a "Speak Up" policy with independent 24/7 phone and web helplines , a zero-tolerance commitment to retaliation , and mandatory annual training . However, a former employee's claim of being fired for whistleblowing is proceeding to an employment tribunal as of March 2025 , and the program's effectiveness is not publicly measured. 9 out of 11 (81.81%) of Centrica's Board members are Non-Executive Directors , all considered independent and free from material conflicts of interest , with the Board undergoing externally facilitated evaluations every three years . Centrica has a comprehensive Anti-Bribery & Corruption Policy with a zero-tolerance approach to fraud, bribery, and corruption , explicitly prohibiting facilitation payments . This includes a financial crime risk management framework , systematic risk assessments , monitoring of prevention procedures , risk-based third-party due diligence , and regular employee training .

Kind to Animals

Centrica's core business is energy production and supply, with no direct involvement in animal testing or farming. Consequently, KPIs related to cruelty-free certification, alternative testing methods, humane certifications, ethical input substitution, supplier audits for animal welfare, cage-free sourcing, animal testing policies and volume, innovation investment in animal-free technologies, animal agriculture ethics, animal-free R&D collaboration, and public policy engagement on animal welfare are not applicable to its operations. While Centrica's environmental initiatives, such as a 21% reduction in greenhouse gas emissions from 2019 levels

and investments in renewable energy, are noted to indirectly benefit wildlife and biodiversity , the provided articles do not offer specific, measurable biodiversity impact from direct conservation initiatives, species recovery, or habitat restoration metrics as required by the rubric for the 'wildlife_conservation_impact' KPI, leading to its omission.

No War, No Weapons

Centrica intends to exit gas supply agreements with Russian counterparts, principally Gazprom, and will ensure compliance with all relevant sanctions, indicating legacy agreements are in phase-out.

The company has a Responsible Sourcing Policy and conducts supplier audits to ensure compliance with human rights standards, social, and environmental practices, including modern slavery. Audits in countries such as Bangladesh, Cambodia, China, India, and Pakistan led to 142 identified improvement opportunities with suppliers. Furthermore, suppliers are required to provide access to clean water, food, and emergency healthcare to their employees. Centrica utilizes AI for civilian applications like algorithmic trading and smart meters, with no evidence of military use of AI.

Planet-Friendly Business

Centrica's total Scope 1, 2, and 3 GHG emissions were 23,594,392 tCO2e in 2024

, with a net zero target for its own operations by 2040 and for customer emissions by 2050 . Its targets are not currently validated by the SBTi due to a lack of sector-specific guidance for the oil and gas industry , though they are stated to align with a 1.5°C pathway . The zero carbon content of Centrica's reported electricity fuel mix was 77% in 2024 . The company allocated 37% of its capital expenditure to green activities in 2024 , aiming for over 50% between 2023 and 2028 . Centrica recorded one environmental compliance violation in 2022 , resulting in a £50,000 penalty . The company has achieved full TCFD compliance since 2022 and conducts advanced climate scenario analysis using ten independent scenarios , assessing financial impacts for 1.5°C and 2°C pathways . Centrica provides detailed transparency on stranded asset risks, quantifying a £97 million potential impairment for nuclear investment and committing to deplete existing oil and gas reserves by the early 2030s without new exploration . The company has an established climate justice program, providing a £140 million energy support package and investing £602 million in community contributions in 2024 . It also offers strong just transition support, aiming to upskill 3,000 engineers with green skills and recruit 3,500 apprentices by 2030 .

Respect for Cultures & Communities

Centrica PLC has established over 50 formal partnerships with frontline money and energy advice charities and projects.

The company also partners with organizations such as the Post Office, Focus Ireland, Bookmark, Groundwork, AGE UK, Team GB, and ParalympicsGB. Centrica reported no cultural appropriation incidents.

Safe & Smart Tech

Centrica experienced a data exposure incident in April 2021, where 3.6 million British Gas customer email addresses were exposed by a third-party due to a misconfigured email server.

No passwords or financial information were compromised, and the data was secured promptly. As of February 2026, there is no recent security news of breaches for Centrica Plc, and the company has a "Cyber Security Change Programme" and a "Ransomware Minimal Viable Company Programme" to build security capabilities. Centrica has established a Senior Ethics & Compliance Manager role to oversee the responsible use of AI, and requires its suppliers to maintain a comprehensive AI governance framework, including annual audits, bias detection, and mitigation. Centrica Business Solutions products encrypt all bridge-to-cloud communications using TLS and all web traffic using HTTPS. Centrica requires suppliers to use strong encryption (e.g., AES-256, TLS 1.2+) and advanced authentication (OAuth 2.0, OpenID Connect) for APIs. The company mandates aggressive patching timelines for suppliers, with Urgent vulnerabilities remediated within 48 hours and Critical within 7 days, alongside monthly scans and annual penetration tests. Privacy-by-design principles are implemented in Centrica Business Solutions products through data sensitivity classification, least-privilege access, and data minimization, with suppliers also required to apply these principles. Centrica requires suppliers to integrate continuous security testing, including SAST on every code commit and DAST pre-production. British Gas Energy has performed strongly in recent Ofgem Market Compliance Reviews. Centrica requires suppliers to provide mechanisms for individuals to escalate concerns about AI system treatment and receive explanations, and to ensure algorithmic transparency.

Zero Waste & Sustainable Products

Centrica's Hive smart home product packaging uses fully recyclable materials, has eradicated plastic, and has seen plastic waste volumes reduced by 1.2 tonnes for the Thermostat Mini since 2022.

The company achieved an 86% recycling rate at its distribution centers in 2024. Centrica has implemented numerous waste reduction initiatives, including redesigning packaging, promoting equipment reuse through partnerships, and process enhancements that led to a 19% decrease in total waste to 15,161 tonnes in 2023. Hazardous waste is managed through segregation, transport by licensed contractors to permitted sites, recovery of hydrocarbons, and primary and tertiary treatment of produced water at gas terminals. The company aims for zero waste to landfill by 2030. Supplier waste requirements include communicating Waste Management Plans, assisting with packaging redesign, and conducting plastic-related supplier assessments. Centrica provides consumer recycling information for WEEE products via www.recycle-more.co.uk. In 2023, there was one exceedance of the oil in water concentration limit.