Better Health for All

Comcast supported mental health needs by providing broadband infrastructure that enabled an 800% increase in telehealth services at the Mental Health Center of Denver during the COVID-19 pandemic.

The company's operations also generated positive health externalities by providing broadband connectivity to the Indian Health Center of Santa Clara Valley, facilitating telehealth services and expanding reach to over 22,000 underserved patients. Comcast's core business activities do not generate revenue from products with direct negative health impacts, nor do they have direct safety implications for physical or mental health users. The company does not operate in the pharmaceutical or food industries, and its products do not carry health risks requiring specific disclosure or have addiction potential.

Fair Money & Economic Opportunity

Comcast Corporation is a media and technology company, not a financial institution offering consumer lending or deposit services. Therefore, most KPIs related to financial products, pricing, and customer financial outcomes are not applicable and are scored as 0. While Comcast has invested $300,000 in digital equity

, committed $10 million to a fund supporting credit unions , and pledged $1 billion to bridge the digital divide , these initiatives do not directly provide financial services or represent a share of a loan book. The company also supported 13,500 small businesses with grants and technology , but this is not a direct financial product impacting customer credit or savings. No evidence was provided for profit reinvestment as a percentage of annual pre-tax profit, leading to its omission.

Fair Pay & Worker Respect

Comcast has faced multiple legal challenges and settlements related to labor practices. In September 2023, the company settled a wage-and-hour dispute for $2.2 million, involving approximately 750 workers who claimed they were required to work off-the-clock without appropriate compensation.

More recently, in March 2025, a lawsuit was filed alleging violations of California labor laws, including denial of meal and rest breaks and underpayment of minimum and overtime wages. The Federal Communications Commission also launched an investigation in February 2025 into Comcast's diversity, equity, and inclusion programs. In August 2024, Comcast filed a lawsuit against the U.S. Department of Labor concerning whistleblower retaliation claims made by former executives. Earlier, in January 2022, a lawsuit was filed alleging misclassification of at least 180 customer service agents as independent contractors, denying them minimum wage and benefits. In October 2020, Comcast paid $295,000 to 45 Black and Hispanic workers to resolve allegations of pay discrimination. A California judge rejected a proposed $7.5 million settlement in April 2019 for a class-action lawsuit alleging systemic wage and hour violations. In May 2015, a class-action lawsuit for unpaid overtime was settled for $453,900.

Fair Trade & Ethical Sourcing

Comcast Corporation has implemented several measures to promote ethical sourcing. The company has a Conflict Minerals Policy, aligning with OECD Due Diligence Guidance, and uses the Responsible Minerals Initiative's Conflict Minerals Reporting Template (CMRT) to trace 3TG metals.

Suppliers are expected to extend this identification process throughout their supply chains. Comcast also has a Statement on Modern Slavery and Supply Chain Values, detailing efforts to prevent human trafficking and slavery. A 'Code of Conduct for Suppliers and Business Partners' outlines ethical standards. NBCUniversal, a subsidiary, conducts on-site audits for labor and environmental compliance. Comcast also operates a Supplier Diversity Program, spending $4.7 billion with diverse Tier 1 suppliers and $630 million with diverse Tier 2 suppliers in 2023. A grievance mechanism, 'Comcast NBCUniversal Listens', is available for reporting concerns. Comcast is a member of the Responsible Business Alliance (RBA).

Kind to Animals

Comcast's operations have both negative and positive interactions with animal welfare. In 2023, Comcast was reported to sponsor rodeo events, which are criticized for practices causing stress and injury to animals

. In 2021, the construction of a Comcast parking lot threatened a colony of 60-80 black-tailed prairie dogs , though Comcast stated support for relocating the colony . On the positive side, in 2024, Comcast Business partnered with DoveLewis, a veterinary emergency hospital, to provide reliable connectivity, supporting care for nearly 30,000 animals annually . In 2023, Universal Studios Hollywood, a Comcast company, introduced electric trams to reduce noise and emissions, benefiting local wildlife habitats . In 2025, Comcast partnered for the Hunt.Fish.Feed. initiative, providing meals using sustainably harvested wild game and fish . The company also engaged in community initiatives, including raising funds for the Sacramento SPCA in 2021 and having employees volunteer at animal shelters in North Texas in 2019 and at the Danbury Animal Welfare Society in 2018 . Additionally, Universal Parks & Resorts converts food waste into energy , and Universal Studios Hollywood has 100% recycling and composting programs, which indirectly benefit wildlife . Comcast also offers nature documentaries and animal-focused content, such as the Xfinity Earth Month collection, which in April 2024 included 25 documentaries .

No War, No Weapons

For the reporting period of January 1 to December 31, 2022, Comcast identified 270 unique smelters in the supply chain for its Sky Glass television and Cineo Lighting fixtures.

Of these, 217 (80.37%) were designated as Conformant or Active under the Responsible Minerals Assurance Process (RMAP).

Planet-Friendly Business

Comcast aims to achieve carbon neutrality by 2035. As of March 2024, the company's contracted renewable energy reached 1.2 million MWh annually

, covering approximately 25% of its projected 2026 energy load . In 2023, 1.1 million MWh of clean energy was utilized , representing about 25% of total electricity consumption . A $1 billion green bond was issued in February 2023 , with $995 million fully allocated by September 2024 to projects including renewable energy, energy efficiency, green buildings, clean transportation, and circular economy initiatives . The company has reduced its Scope 1 and 2 emissions by 31% since 2019 and improved network energy efficiency by 36% from 2019 to 2022 , decreasing electricity consumption per terabyte from 21.2 kWh to 13.6 kWh .

Respect for Cultures & Communities

Comcast has established 6 formal engagements with indigenous or local community groups. These include a partnership with IllumiNative to enhance Indigenous representation in media

, a commitment of $650,000 to Native Women Lead's fund for Native women-owned businesses , , and support for the Chickahominy Indian Tribe with a $25,000 award, 100 laptops, and free high-speed WiFi . The company also installed free WiFi services at the Daybreak Star Indian Cultural Center and Labateyah Youth Home in Seattle . Additionally, Comcast NBCUniversal sponsored a Native American Interpretive Program at the Museum of the American Revolution, which includes an advisory council of Indigenous leaders . Comcast NBCUniversal also celebrated Native American Heritage Month by showcasing Indigenous talent and stories . There are no reported cultural appropriation incidents.

Safe & Smart Tech

Comcast's subsidiary, Xfinity, experienced a significant data breach in December 2023, impacting 35.8 million customers

. This breach, which occurred in October 2023, involved hackers exploiting a Citrix Bleed vulnerability to access sensitive customer data, including usernames, hashed passwords, and personal information . In its cybersecurity efforts, Comcast has integrated AI into its home network security through xFi Advanced Security, a collaboration with CUJO AI, designed to detect and block cyber threats . The company also acquired BluVector Inc. for AI-powered cybersecurity solutions and contributes to open-source security tools like xGitGuard . Comcast Business reports analyzed 29 billion cybersecurity attack attempts in 2023 and 23.5 billion in 2022 , with its xFi Advanced Security service blocking nearly 10 billion threats since its launch .

Zero Waste & Sustainable Products

Comcast diverts about 70% of its cable and coax waste from landfills annually through a partnership with Echo Environmental

. The company implements robust refurbishment programs to extend device life and emphasizes designing durable products, such as changing finishes on XB gateways to reduce refurbishing costs and waste , demonstrating the application of circular design principles. These efforts also contribute to waste reduction initiatives, alongside the introduction of the 100% recyclable and reusable Xfinity Eco Capsule™ packaging system and the Flatpack Box Design which reduces material usage and enhances recyclability .