Better Health for All
10
Chunghwa Telecom demonstrates a strategic focus on leveraging its telecommunications services for significant health benefits. The company is developing 5G connected ambulances for remote diagnosis and deploying a telemedicine platform (SynDr.) for teleconsultation in remote areas and indigenous health centers, with 11 successful applications in Taiwan and expansion to Thailand.
1
It actively works to narrow the digital divide, providing universal telecommunication services to remote areas and disadvantaged groups, benefiting 13,000 individuals and spending NT$595,968 thousand on universal services.
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The company offers preferential subsidies for disadvantaged groups and an app for the visually impaired, viewed over 4,127,000 times since 2013.
3
Chunghwa Telecom has a robust framework for healthcare data responsibility, including a Data Governance Policy, ISO 27701 certification, quarterly committee meetings, and a record of zero alleged information breach cases in 2024.
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It also actively mitigates potential negative health impacts by stopping 24.24 million spam calls and blocking 650 million scam messages monthly, intercepting 3,428 fraud attempts in 2023.
5
The company provides employee assistance programs (EAP) with 767 service sessions in 2024 and a 95% consultant satisfaction rate, along with health-related articles and information monthly.
6
Fair Money & Economic Opportunity
0
No evidence available to assess Chunghwa Telecom Co., Ltd. on Fair Money & Economic Opportunity.
Fair Pay & Worker Respect
50
Chunghwa Telecom demonstrates strong collective bargaining, with 98.73% of its non-fixed term employees covered by collective agreements in 2024.
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The company also reports a high worker engagement index of 95.19% in 2024, based on a survey with an 82.46% response rate.
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Voluntary employee turnover was 6.17% in 2024.
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However, the median pay for women is 9.2% lower than for men in 2024, resulting in a pay equity ratio of 0.908.
4
Fair Trade & Ethical Sourcing
-40
Chunghwa Telecom reported zero incidents of corruption, bribery, discrimination, harassment, customer privacy or personal data, conflict of interest, money laundering, and insider trading in 2022, and zero human rights or discrimination violations.
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Suppliers are required to agree to abide by the Chunghwa Telecom Supplier Sustainability/ESG Guidelines and Code of Conduct in their procurement contracts.
2
Local procurement accounts for 96% of the total procurement value, but there is no specific percentage for indigenous, minority, or local community suppliers.
3
Honest & Fair Business
20
Chunghwa Telecom incurred a NT$40 million (approximately US$1.22 million) fine from the Fair Trade Commission in 2023 for an alleged violation of the Fair Trade Act, which the company is contesting.
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No ethics-related fines were reported for 2024 or 2025.
2
The company has a formal whistleblower policy allowing anonymous reporting via various channels, including a dedicated hotline (0800-080998), and enforces a zero-tolerance policy for retaliation.
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In 2025, 105 whistleblowing reports were accepted, with no major ethical management violations.
4
The company's Code of Ethics undergoes annual third-party conformity verification by SGS-Taiwan, covering the headquarters and 100% of branch offices.
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In 2024, 172 internal control cycles of 37 institutions (headquarters, branches, and subsidiaries) were audited, covering 447 sub-operations.
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All 60 complaints received in 2024 were handled and closed, but the median resolution time is not specified.
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In 2025, 99% of employees completed ethics training and signed a declaration of commitment.
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The company obtained ISO 37001 Anti-Bribery Management System certification for its headquarters and Enterprise Business Group in 2024.
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The 2023 CSR report was assured by SGS Taiwan Ltd. based on GRI Standards and AA 1000 AS (2018) Type II High Assurance Standards.
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The board consists of 13 directors, with 5 independent directors (38.5%).
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Non-competition restrictions were lifted for several independent directors in 2023 and 2024, and transactions of NT$300 million or more with related parties require Audit Committee approval.
12
Kind to Animals
0
Chunghwa Telecom, a telecommunications service provider, does not engage in activities such as animal testing, animal agriculture, or the use of animal-derived ingredients, making several animal welfare KPIs not applicable to its operations.
1
The company has launched a Black-faced Spoonbill Conservation Project with an AI-enabled monitoring system, aiming to attract over 50% more overwintering Black-faced Spoonbills to Qigu.
2
It is also implementing a "100-species conservation project" focusing on four threatened plant species at a demonstration site and has planted over 70,000 trees as part of an eight-year initiative.
3
The company has committed to no net deforestation by 2030 and published TNFD reports.
4
No War, No Weapons
-50
Chunghwa Telecom's core business is telecommunications, and the provided articles do not contain any evidence of revenue from arms or defense contracts, sales to embargoed regimes, or direct involvement in military-specific activities. Therefore, many KPIs are omitted due to lack of specific evidence. The company states it voluntarily adheres to the UN Global Compact and UN Guiding Principles on Business and Human Rights, and its Supplier Code of Conduct refers to these principles.
1
However, an article notes that while it publicly cites UNGP alignment, third-party audits note major gaps, indicating uneven implementation across divisions. The company requires bidding suppliers to sign a 'Conflict-Free Minerals Declaration' and conduct due diligence on conflict minerals (tantalum, tin, tungsten, gold) in their supply chains, but no percentage of the supply chain certified conflict-free is provided.
2
The company conducts annual human rights impact assessments of value chains and annual reviews of human rights issues, with public summaries of these reviews.
3
Supplier compliance with the Code is a consideration for procurement decisions, but there is no evidence of a formal annual review process for partners with conflict-related risks or published results.
4
The company reports 100% compliance with ethical standards in its core business operations, with no violations of its Code of Ethics in terms of corruption, bribery, discrimination, customer privacy, or conflicts of interest.
5
Planet-Friendly Business
-40
Chunghwa Telecom's total Scope 1, 2, and 3 greenhouse gas emissions are approximately 2.54 million tCO₂e (625,295 tCO₂e for Scope 1+2 in 2024 and 1,913,245 tCO₂e for Scope 3 in 2021), representing a 20.88% reduction in Scope 1+2 emissions compared to 2020.
1
The company has SBTi-validated net-zero targets for 2045, including a 50% reduction in Scope 1 and 2 GHG emissions by 2030 (from a 2020 baseline) and a 25% reduction in Scope 3 GHG emissions by 2030 (from a 2021 baseline), aligning with a 1.5°C pathway.
2
In 2024, 5.2% of its total energy consumption (72,604 MWh out of 1,396,557 MWh) was sourced from renewables.
3
Water withdrawal in 2024 was 2.161 million cubic meters, and with a 2024 consolidated revenue of NT$229.97 billion (approximately $7.1 billion USD), this translates to about 304 m³ per $1M revenue.
4
The company achieved a waste diversion rate of 74.7% in 2024, with zero waste sent to landfill.
5
It has had zero environmental compliance violations.
6
Chunghwa Telecom has achieved Level 5 "Excellence" in TCFD Conformance Verification for four consecutive years (2020-2023) and Level A+ EXCELLENCE in 2024.
7
It uses IEA and IPCC scenarios for climate mitigation and adaptation strategies, identifying seven climate-related risks and two opportunities in 2024.
8
The company has purchased 3,000 tons of Gold Standard-certified carbon credits.
9
It has a "Biodiversity and Zero Deforestation Commitment" and has planted over 40,000 trees as part of an 8-year afforestation project.
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61 key suppliers have signed a net-zero sustainability initiative, committing to a 50% carbon emissions cut by 2030, and 100% of Tier 1 suppliers completed ESG compliance reviews.
11
Respect for Cultures & Communities
20
Chunghwa Telecom (CHT) has established over 20 formal partnerships with local community groups, including collaborations with 89 remote communities through its "Digital Good Neighbors" program, 22 communities for the "Click Taiwan Program," and co-organizing initiatives with Kanner Village, Pingtung Gangkou Community Development Association, and Taiwan Indigenous Huilan Association.
1
The company has reported no cultural appropriation incidents in the past three years.
2
CHT's procurement spending directed to local suppliers is 96% of the total procurement value.
3
The company's workforce is 99.67% local employees (Chinese) and 0.33% local indigenous employees.
4
CHT provides multiple channels for community grievance mechanisms, including online forms, mailboxes, and telephone hotlines, and has implemented the ISO 10002 Customer Satisfaction Management System since 2011, covering 100% of its parent company's operating sites.
5
However, the average time to resolve community complaints is not specified beyond being processed in accordance with regulations.
6
CHT invested over NT$60 million in the creative and cultural industry in 2023, and the annual investment of Telecom universal service is approximately NT$620 million, which includes support for cultural development and digital inclusion programs.
7
CHT offers human rights courses annually at the Telecommunication Training Institute, with 20-40% of employees completing human rights training.
8
The company's online store is certified by the Ministry of Digital Affairs as meeting WCAG 2.0 Level A requirements, indicating limited local language incorporation.
9
CHT has a reactive response to cultural incidents, as evidenced by prompt corrections to non-compliance with labor regulations and occupational safety and health requirements.
10
Safe & Smart Tech
0
Chunghwa Telecom experienced a significant data breach in March 2024, where 1.7TB of government-related data was stolen and offered for sale on the Dark Web, leading to calls from Taiwan's Defense Ministry to improve cybersecurity.
1
The company also faced issues with its digital certificates, with Google removing default trust for TLS certificates due to numerous management violations and a misconfiguration affecting over 6,450 certificates, requiring suspension of TLS certificate issuance.
2
The company has established an AI 2.0 Corporate Strategy Committee to build AI governance principles including transparency, personal data protection, non-infringement, and traceability.
3
It has obtained multiple certifications including ISO 27001, ISO 27701, ISO 27017, ISO 27018, CSA STAR, BS 10012, ISO 17025, ISO 20000, and ISO 37001, covering 100% of its IT infrastructures.
4
In 2024, 47,925 employees participated in 229,312 hours of cybersecurity and privacy protection training, with all developers required to pass security coding training and tests.
5
The company offers end-to-end encrypted communication services and has cross-border cloud encrypted data splitting and backup mechanisms.
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It has fast identity online (FIDO) and mobile authentication.
7
Vulnerability management includes regular scanning and patching within time limits, with critical vulnerabilities patched within 21-30 days on average.
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The company's Red Team is the only cybersecurity service provider in Taiwan to be awarded the highest 5A rating for cybersecurity services by the Executive Yuan for five consecutive years.
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Privacy by design is supported by conducting risk assessments prior to business promotion and proactively introducing the ISO 27701 system.
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Security testing includes regular internal audits by branches, annual personal data audits by Headquarters, and internal control audits by the Audit Department.
11
The company adheres to data minimization by using personal information within defined regulatory scopes and has not reported any unauthorized data use incidents.
12
It complies with the Personal Data Protection Act and other relevant regulations, though it has faced delisting by major browsers for compliance violations.
13
Zero Waste & Sustainable Products
-20
Chunghwa Telecom reported zero tons of waste landfilled for 2020, 2021, 2022, 2023, and 2024, indicating a 100% waste diversion rate from landfill.
1
The company has mobile phone takeback equipment at 100% of its operating sites, collecting 98,645 units in 2024 against a target of 100,000 units.
2
CHT obtained BS 8001 (Circular Economy) verification in 2020, achieving maturity level 4 in 2024, and promotes eco-friendly design for durability, repairability, and recyclability.
3
The company implements a comprehensive WEEE management mechanism starting in 2022 and utilizes a “Second-Hand Asset Auction (Bidding) System” for value creation.
4
Industrial waste disposal is commissioned to R2 certified providers, and the effectiveness is verified by independent certification bodies.
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Annual waste audits are conducted for major facilities.
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The company has had no waste disposal violations in the past three years.
7
CHT has a company-wide waste reduction target of 3% annually, using 2021 as the baseline year.
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Waste requirements are in place for all tier-1 suppliers, with 100% completion of ESG compliance reviews.
9
Customer education on used device recycling is provided in-store, with 30 representative stores participating in 2024.
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