Better Health for All

The company's operations and products generate moderate health-harming externalities, primarily from selling internal combustion engine vehicles that contribute to air pollution. In mitigation, the company achieved a 4% year-on-year saving in electricity, gas, and fuel usage in 2024

, reduced CO2 emissions from 701 tonnes in 2023 to 662 tonnes in 2024 , and purchases 100% renewable electricity . It also recycled 80% of its 479 tonnes of waste in 2024 , and sells electric vehicles which eliminate tailpipe emissions .

Fair Money & Economic Opportunity

The Financial Conduct Authority (FCA) has launched an investigation into discretionary commission arrangements (DCA) within the automotive finance sector.

In October 2024, the High Court ruled that credit brokers, including motor retailers, are liable to customers for insufficient disclosure of commission, establishing a fiduciary duty. The FCA paused complaint handling for these issues on September 24, 2024. , and extended the Financial Ombudsman Service referral deadline to July 29, 2026, for relevant complaints. These are significant regulatory findings related to disclosure failures. Caffyns, as a credit broker, states that commission amounts will be fully disclosed to customers with their consent. , but the historical context of the DCA issue indicates past minimal transparency in pricing. Furthermore, Caffyns lacks the scale to compete on price with larger rivals , and the financial options presented to customers may not reflect the most competitive or impartial terms available in the market.

Safe & Smart Tech

Caffyns PLC explicitly states compliance with the General Data Protection Regulation (GDPR)

, the UK Data Protection Act 1998 and 2018 , and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 . The company also subscribes to The Motor Ombudsman 'Code of Conduct' and the Alternative Dispute Resolution Scheme provided by Motor Codes . Users are provided with good data controls, including the ability to restrict direct marketing , request details of personal information held , correct incorrect information , and manage marketing preferences via a website preference center . The company also offers an opt-out for Hotjar tracking . There are no documented incidents of unauthorized data use. For data minimization, call recordings are retained for 30 days , but the company also collects demographic information, preferences, and interests , without further details on overall data minimization practices or retention periods for most data.