Better Health for All

The company, a bank holding company, does not have core products or services that directly impact health, resulting in a neutral score for several health-related KPIs. However, it engages in philanthropic activities that indirectly support health-related causes. Carter Bankshares contributes to the 'Who Believes In Angels?' campaign to combat HIV/AIDS, which aims to safeguard healthcare access for vulnerable populations.

The company also donated $31,370 to 23 non-profit organizations in Q3 2021, supporting programs addressing domestic violence, child abuse, mental health, and financial stability. One supported organization, Southern Virginia Child Advocacy Center, provides prevention and education programs for child abuse and neglect, and offers training and supervision for clinical staff. Family Service of the Piedmont, another recipient, reported a 30% increase in mental health and substance abuse clients since the pandemic. In 2024, the company's charitable giving totaled $292,000 to 180 organizations, and it provided a $10,000 needs-based scholarship fund for HBCU students.

Fair Money & Economic Opportunity

The company reported no explicit regulatory actions, violations, fines, or compliance issues in Q1 2025.

However, it does not provide evidence of proactive fair-lending audits beyond maintaining a Community Reinvestment Act (CRA) public file. In 2024, the company contributed $500,000 to community projects, which represents approximately 1.4% of its $35 million net income for 2024. It offered 84 financial education classes in 2024, but the reach to customers is not specified. The company has branch locations in Virginia and North Carolina, targeting low to moderate-income areas, but the percentage of service points in underserved areas is not quantified.

Fair Pay & Worker Respect

No specific, quantitative data points were found across the provided articles for any of the KPIs under the 'Fair Pay & Worker Respect' value for Carter Bankshares, Inc. (CARE.US). While some articles contained employee reviews mentioning concerns about low pay, high turnover, and potential labor practice issues

, these were anecdotal or lacked the specific numerical evidence required by the rubric. Information regarding CEO compensation was available , but median employee compensation for the company was not , preventing the calculation of the CEO median pay ratio. An ESG report for 'Carter's, Inc.' () was identified , but this is a different company from Carter Bankshares, Inc. (CARE.US), and thus its data is not applicable.

Kind to Animals

The company, Carter Bankshares, Inc., operates as a bank holding company.

Its core business model is service-oriented and does not involve animal testing, animal-derived products, animal agriculture, or direct impact on wildlife habitats. explicitly states the company has a 'No Animal testing' policy. Therefore, all KPIs related to animal welfare, testing, sourcing, and conservation are not applicable to its operations.

No War, No Weapons

Carter Bankshares, Inc. operates as a bank holding company, generating revenue from financial services such as loans, securities, and fees.

The provided articles contain no evidence suggesting the company is involved in arms manufacturing, military contracts, dual-use technology development, or sales to embargoed regimes. Consequently, all metrics related to defense activities, conflict-zone operations, and peacebuilding initiatives are not applicable to its core business model.

Planet-Friendly Business

Carter Bankshares, Inc. has not declared a net-zero target year, nor does it provide TCFD disclosures, climate scenario analysis, or disclosure of climate-related stranded asset risks.

The company uses goats to clear nearly five acres of overgrown land out of a total of 26 acres, which represents approximately 19.23% of its land holdings under restoration. No environmental compliance violations, fines, or regulatory actions are mentioned in the provided articles.

Respect for Cultures & Communities

The provided articles, including a 2021 Form 10-K report, primarily detail the company's financial performance, risks, and regulatory compliance.

They do not contain specific, concrete data points or metrics related to formal partnerships with indigenous or local community groups, cultural appropriation incidents, cultural impact assessment protocols, local employment ratios, grievance mechanisms, complaint resolution times, FPIC participation rates, community governance inclusion, cultural preservation investments, local procurement shares, indigenous supplier counts, cultural site protection, social license to operate, charitable giving focused on cultural heritage, community fund allocations, language inclusivity, cultural incident response, or cultural sensitivity training completion. While one article mentions general community donations, it lacks the necessary context to link these donations to specific cultural heritage organizations or to calculate them as a percentage of revenue for the relevant KPIs.

Safe & Smart Tech

Carter Bankshares reported no data breaches or security incidents during the fiscal year 2023.

The company demonstrates strong regulatory compliance, with a 98.5% mortgage lending compliance rate and a 99.7% state-level consumer protection compliance rate. As of March 31, 2025, the company reported a CET1 Ratio of 11.01%, a Total Risk-based Capital Ratio of 12.27%, and a Leverage Ratio of 9.67%, indicating compliance with capital adequacy requirements.

Zero Waste & Sustainable Products

Carter Bankshares, Inc. conducts Shred-A-Thon events, which serve as a waste reduction initiative by collecting sensitive documents for shredding. These events have resulted in the collection of 3,000 pounds of documents at one event and over 9,500 pounds at another.

No other specific, quantitative data is available across the provided articles to assess the company against other Zero Waste & Sustainable Products KPIs, including waste diversion rates, product recyclability, packaging sustainability, or waste reduction targets.