Better Health for All

Best Buy's core business as a retailer of consumer electronics does not involve products with well-established negative health outcomes, nor does it operate in the pharmaceutical, food, or addiction-prone industries. Best Buy Health, a unit of the company, is actively involved in enabling care at home, launching products like the Lively Mobile2

and expanding offerings to include prescription-based medical devices such as Continuous Glucose Monitors (CGMs) and health and wellness products for heart health and pain management. The company collaborates with healthcare providers like UC Davis Health , Mass General Brigham , Atrium Health , and Geisinger to support home hospital programs and chronic disease management. These initiatives utilize remote patient monitoring technology, with Geek Squad agents providing device setup and patient education. Specific outcomes in chronic disease management programs include a 50% reduction in device setup time , a 19% improvement in patient adherence to care plans , and an 18% reduction in technical issues , achieving a Net Promoter Score of 89. Best Buy acquired GreatCall for $800 million to expand health and emergency response electronics for seniors, including remote monitoring devices. The collaboration with Mass General Brigham also includes creating academic opportunities and scholarships for home healthcare careers to address workforce shortages.

Fair Money & Economic Opportunity

Best Buy offers a lease-to-own program with an approximate annual percentage rate (APR) of 187%, where a $500 item could cost $1,134 over the lease term

. The company also provides co-branded credit cards with variable APRs of 31.49% and 31.74% . In fiscal year 2024, approximately 25% of Best Buy's domestic revenue was transacted using these branded credit cards , and profit-sharing revenue from these arrangements accounted for about 1.4% of domestic revenue . The company's core business is retail, and its financing options are not described as dedicated inclusion programs.

Fair Pay & Worker Respect

Best Buy has been recognized for its efforts in fair pay and worker safety, earning a place on the JUST 100 list for three consecutive years.

The company provides competitive wages and resources for employee well-being, with its average entry-level retail wage reported to be 41% above local living wages. Best Buy also implements a Responsible Sourcing program, conducting third-party audits of supplier factories to ensure safe working conditions and fair treatment, and actively participates in industry initiatives against forced labor and human trafficking. Historically, since 2000, the company has incurred over $22 million in penalties across 45 offenses. These include a $10.3 million settlement in 2011 for a class-action lawsuit alleging discrimination against women, African-American, and Latino employees, and $6. 7 million for wage violations. In 2011, a store was fined $76,000 by OSHA for safety violations following an employee injury. Additionally, in 2017, allegations were made regarding wage underpayment due to the company's bonus system.

Fair Trade & Ethical Sourcing

Best Buy operates a Responsible Sourcing program adhering to OECD and UN guidelines.

This program includes a Supplier Code of Conduct, mandatory self-assessments, and third-party audits at 100% of potential supplier factories. Over 87% of reported facilities are undergoing third-party responsible sourcing audits. The company's 2023 Conflict Minerals Report details efforts to prevent private-label products from funding armed groups. Best Buy implements rigorous monitoring and increased due diligence for medium and high-risk vendors. Violations require immediate corrective action, with potential termination for unresolved issues. In 2020, Best Buy scored 52 out of 100 in KnowTheChain's ICT Benchmark for supply chain practices and received high marks for tackling forced labor.

Honest & Fair Business

Best Buy has established an Open & Honest Ethics Line, allowing employees to report unethical behavior or misconduct anonymously.

The company was recognized on Ethisphere's World’s Most Ethical Companies list for the tenth time in 2024, demonstrating its dedication to anti-corruption performance.

No War, No Weapons

Best Buy operates in the consumer electronics retail sector, focusing on civilian products, and has no direct involvement in military contracts, arms manufacturing, or conflict facilitation.

The company neither lobbies for increased militarization nor profits from war-related industries. Best Buy aligns its Responsible Sourcing program with OECD and UN guidelines. Best Buy conducts third-party audits on all supplier factories, which include environmental and human rights screening criteria. For its private-label products, the company is committed to a conflict-free supply chain. In 2023, over 87% of facilities processing tin, tungsten, tantalum, and gold had completed a third-party audit or were in the process.

Planet-Friendly Business

Best Buy has committed to achieving carbon neutrality by 2040 and has reduced its carbon emissions by 66% since 2009.

The company invests in solar energy projects, with one solar field producing 174,000 megawatt-hours of clean electricity annually. Over 60% of its supply chain facilities have achieved TRUE certification for zero waste, diverting more than 90% of waste from landfills. Additionally, Best Buy operates the nation's largest e-waste recycling program, collecting over 2.5 billion pounds of electronics since 2009, including more than 192 million pounds in 2021.

Respect for Cultures & Communities

Best Buy has no reported cultural appropriation incidents. The company launched an Indigenous Employee Resource Group in August 2021 to foster cultural appreciation and support Indigenous employees.

Best Buy Canada partnered with Pow Wow Pitch through 2025, providing funding, mentorship, and technology to 25 young Indigenous entrepreneurs over three years. Best Buy also committed up to $10 million to invest in Black, Indigenous, and people of color (BIPOC) technology startups via a partnership with Brown Venture Group. The company aims to spend at least $1.2 billion with BIPOC and diverse businesses by 2025, including Indigenous-owned suppliers. Best Buy aligns its human rights management practices with the United Nations Guiding Principles on Business and Human Rights.

Safe & Smart Tech

Best Buy did not experience any material cyber incidents in FY25 (ending February 1, 2025).

Its information security program is designed around the National Institute of Standards and Technology’s Cybersecurity Framework, with dedicated cyber threat intelligence, vulnerability management, and incident response teams. The company has developed a Responsible GenAI Policy and AI Guiding Principles. Best Buy Canada outlining principles for ethical and responsible AI engagement. Best Buy is audited annually for compliance with Payment Card Industry Data Security Standards (PCI DSS). All employees participate in monthly Valuable Information Protection (VIP) training, which includes phishing and social engineering simulation exercises. Best Buy promises to collect, use, or share personal information only for its stated purpose and not to sell it. , reporting no material cyber incidents in FY25. The company has extended personal information options, including access, deletion, 'Do Not Sell' rights, and control over sensitive information, to all U.S. consumers, aligning with California Consumer Privacy Act principles. Best Buy maintains compliance with PCI DSS and applicable laws, and aligns its operations with the UN Guiding Principles on Business and Human Rights. The company also participates in the development of the Federal Communications Commission’s (FCC) U.S. Cyber Trust Mark Program, promoting safe and secure technology products.

Zero Waste & Sustainable Products

Over 60% of Best Buy's supply chain facilities have achieved TRUE zero waste certification, with these facilities diverting over 90% of waste from landfills.

The company aims to certify all supply chain locations as zero waste by 2025. Since 2009, Best Buy has recycled over 2.7 billion pounds of electronics and appliances through free recycling services at 1,000 locations in the U.S. and Canada. Best Buy partnered with How2Recycle® to provide transparent on-package disposal instructions for customers. Additionally, the company introduced packaging solutions with recycled content, including bubble cushioning with 90% recycled plastic, inflatable air pillows with 50% recycled plastic, and paper bubble mailers with 38% recycled paper content.