Better Health for All

Barclays demonstrates a commitment to mental health and healthcare workforce support. Its customer service team received customized training from Samaritans to handle calls from vulnerable customers expressing suicidal thoughts, enabling staff to connect customers with professional support.

Barclays also funded Recharge Rooms in 15 NYC hospitals for frontline employees to mitigate anxiety and stress, and support social connection. This initiative was part of Barclays' COVID-19 Community Aid Package, demonstrating a comprehensive response during a global health crisis. Internally, Barclays has a Mental Health Awareness Group with over 300 colleagues, runs the "This Is Me" campaign, offers guided meditation, and hosts monthly mental health conversations on topics like anxiety and suicide awareness. The company has also signed the Mental Health at Work commitment and provides dedicated training for People Leaders on supporting team mental and physical health.

Fair Trade & Ethical Sourcing

Barclays, as a financial institution, does not procure or trade physical commodities, making fair-trade certification and high-risk materials KPIs not applicable. The company reported no substantiated modern slavery incidents through its internal reporting channels in both 2024 and 2025.

Annual ethical audits are conducted for the manufacturing facility of corporate uniforms. In 2015, Barclays directed 6.9% of its global spend to diverse suppliers.

Honest & Fair Business

Barclays incurred approximately $104.66 million in ethics-related regulatory fines in the past three years.

This includes a £40 million ($50.9 million) fine in 2024 by the FCA for failure to disclose payments to Qatari entities in 2008. Additionally, in 2025, Barclays Bank UK PLC was fined £3.09 million for failings related to WealthTek, and Barclays Bank PLC was fined £39.31 million for failings related to Stunt & Co., both for financial crime control issues. The company has a comprehensive Anti-Bribery and Anti-Corruption (ABC) Policy and Standards, designed to comply with the UK Bribery Act 2010 and the US Foreign Corrupt Practices Act. This policy prohibits facilitation payments, requires third-party due diligence, includes mandatory awareness-raising training, and has board oversight. Barclays also maintains a dedicated and impartial "Raising Concerns" process for employees and contractors, supported by a specialist whistleblowing team within Group Compliance, which investigates concerns.

Kind to Animals

Barclays financed 55 of the world's largest livestock companies with USD $77 billion between 2015 and 2022.

These companies engage in industrial-scale factory farming practices such as piglet mutilations without pain relief, calves torn from mothers, chickens collapsing under their own weight, and animals confined in squalid conditions. Barclays makes no reference to animal welfare in any of its policies and has refused to adopt even a basic animal welfare policy. Despite public calls for banks to adopt such policies, Barclays has no public position on animal welfare legislation.

No War, No Weapons

Barclays provides financial services, including £2 billion in shares

and £6.1 billion in loans and underwriting , to companies supplying weapons and military technology. This includes financial support to Elbit Systems, a company associated with the production of cluster munitions, which are banned under international law. The value of Barclays' shareholdings in these companies has increased by 55% and loans and underwriting by 54.5% since July 2022. Barclays states it provides financial services to UK, US, and European defense companies that supply NATO and its allies , and that these companies make defense equipment alongside civilian products. Barclays also states it does not directly invest in these companies and is a member of the Defence & Economic Growth Taskforce.

Planet-Friendly Business

Barclays completed two sector-based environmental impact assessments in 2024.

The company publishes TCFD reports for 2024 and 2025 and has elevated climate risk to a principal risk, indicating integration into Enterprise Risk Management. Climate scenario analysis includes three key exercises in 2024 (Internal Stress Test, Reverse Stress Test to 2040, Nature Exploratory Stress Test) and participation in the PACTA pilot in 2019. However, transparency on climate-related stranded asset risks is minimal, with only generic statements about internal stress tests considering uneconomical assets. The company is collaborating with Aberdeen City Council and other partners to consider ways of supporting a just energy transition for local communities and workers in Aberdeen, and is a founding funder of the Just Transition Finance Lab.

Safe & Smart Tech

Barclays experienced an IT incident on January 31, 2025, which caused inaccurate balance statements, outstanding payments, and temporarily left one family homeless, leading to a regulatory investigation.

The company has ethics principles, uses multidisciplinary teams for algorithm design, development, and implementation, and monitors algorithmic decisions for potential bias. Barclays is investing in its AI platform for responsible development and has Board oversight of AI risks. The company requires comprehensive encryption for data in transit and at rest, including full hard disk encryption and mobile device data, and mandates cryptographic hardware certified to FIPS140-2 Level 2. Multi-factor authentication is required for every individual user accessing the Barclays network from BDS, as well as for remote login to the supplier network and cloud service administrators. Vulnerability management teams continuously sweep the network, and critical vulnerabilities are targeted for remediation within 15 days (30 days maximum). Log retention periods are 3 months for low impact systems, 6 months for medium, and 12 months for high impact systems. A regulatory Consumer Duty report in July indicated the Group is delivering good outcomes for customers. There are no documented incidents of unauthorized data use.

Zero Waste & Sustainable Products

Barclays reported a waste diversion rate of 53% across its key campuses in 2023.

The company has a target to divert 90% of its campuses' waste from landfill, incineration, and the environment by 2035. Waste reduction initiatives include redistributing surplus food to local charities, replacing single-use items with reusable ones, and repurposing onsite compost at its Glasgow campus. Additionally, Barclays launched reusable food and beverage dishware programs across four key campuses in 2023. The Glasgow campus is also aiming to achieve TRUE zero waste certification by 2025.