American International Group Inc.
AIG.US | Life insurance
American International Group, Inc. (AIG) is a leading global insurance organization. AIG provides a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to commercial, institutional, and individual customers in more than 80 countries. Its core...Show More
Better Health for All
0
AIG offers direct health services to clients, including the AIG Virtual Care Program in 10 European countries and 9 languages, providing non-emergency consultations, second medical opinions, and mental health coaching.
1
AIG Life's Smart Health service has been used over 100,000 times, offering virtual GP appointments, with 12.5% of usage by children and youth under 18, demonstrating a focus on reducing health disparities.
2
AIG also integrates AI into its healthcare strategy to improve access and outcomes, and provides Specialty Accident & Health Insurance.
3
,
4
The company's products do not have direct safety implications or addiction potential, and its operations do not generate significant health-harming externalities. AIG explicitly commits to the responsible use of health data in its AI strategy and maintains a global privacy program. For employees, AIG provides comprehensive mental health support through an Employee Assistance Program, with 4,150 services utilized and 2,849 participants in 2023, and offers paid Wellness and Mental Health Days off.
5
AIG's crisis response and workforce support initiatives are primarily focused on its own employees. The company does not conduct clinical trials, hold healthcare-related patents, or produce food products.
Fair Money & Economic Opportunity
-30
In 2010, AIG subsidiaries settled allegations of lending discrimination against African American borrowers, agreeing to pay a minimum of $6.1 million.
1
This resolution also required the company to invest at least $1 million in consumer financial education efforts.
2
Fair Pay & Worker Respect
10
AIG's voluntary employee turnover rate was approximately 11% in 2021.
1
The company is committed to providing a workplace built on fairness and equity, conducting internal reviews and external benchmarking for pay, and does not consider a job candidate’s previous compensation when hiring for positions in the United States.
2
AIG states it provides comprehensive benefits to all colleagues, including medical, dental, vision, life, and disability, and offers a global Employee Assistance Program.
3
The company upholds freedom of association and collective bargaining.
4
Historically, AIG has faced penalties totaling $65.2 million related to employment offenses since 2000
5
, including a $900,000 fine in 2009 for a wage and hour violation in Massachusetts.
6
Additionally, class action lawsuits were filed over workers' compensation reporting from the 1970s to early 2000s
7
, leading to 2010 settlements totaling $146.5 million in fines and taxes
8
and $450 million to other carriers.
9
Fair Trade & Ethical Sourcing
0
AIG operates in the insurance industry, which does not involve the direct procurement or trade of physical commodities. Consequently, there is no spend on fair-trade certified inputs or high-risk materials. As of March 2025, AIG has not identified any evidence or received disclosure of modern slavery or human trafficking in its supply chains for the 2024 financial year.
1
This is supported by due diligence performed for new and renewing suppliers to assess modern slavery risk.
2
AIG also maintains a global Supplier Diversity Program.
3
In 2013, AIG surpassed its goal of $165 million by $15 million, and in 2014, it tracked over $265 million in spend with diverse suppliers.
4
Honest & Fair Business
20
AIG has a non-retaliation policy for employees who report violations in good faith
1
and provides an independent third-party operated Compliance Help Line for anonymous reporting in all major languages.
2
Reports related to accounting, internal accounting controls, or auditing matters are reviewed with the Global Investigations Group and, if necessary, reported to the Audit Committee.
3
The company's 10-K filing for the fiscal year ending December 31, 2024, indicates no financial restatements.
4
All AIG directors are independent, except for the Chairman & CEO,
5
and all standing committees are composed entirely of independent directors.
6
AIG maintains a Global Anti-Corruption Policy that prohibits bribery and improper benefits,
7
complying with the U.S. Foreign Corrupt Practices Act, the Foreign Extortion Prevention Act, and the U.K. Bribery Act of 2010.
8
The company provides annual training for all employees on anti-corruption and other ethics topics,
9
and its Third Party Code of Conduct also covers anti-corruption, requiring due diligence of third parties.
10
Specific guidelines include a maximum value of $50 USD for a meal involving a government official without prior written approval.
11
The Global Ethics and Compliance Program includes annual Code of Conduct certifications.
12
Kind to Animals
0
As an insurance company, AIG's core business model does not involve activities such as animal testing, animal agriculture, or the production of goods requiring cruelty-free certification or animal-derived inputs. Consequently, most animal welfare KPIs are not applicable. However, AIG has demonstrated engagement in public policy that indirectly benefits wildlife. In March 2022, AIG announced a policy against covering oil and gas development projects in the Arctic, including the Arctic National Wildlife Refuge.
1
This made AIG the first U.S.-based insurer to implement such a policy, taking a leadership position on an issue critical for wildlife habitat.
2
No War, No Weapons
-50
AIG insures companies involved in nuclear weapons development, such as Northrop Grumman, Rolls-Royce (for UK Trident missile submarines), and Bechtel (for the Y-12 National Security Complex and Sentinel programme).
1
It also insures companies supplying military equipment to conflict zones, including L3Harris Technologies and Leonardo (for Israeli warships enforcing the Gaza blockade).
2
The company's Code of Conduct and Supplier Code of Conduct prohibit business with sanctioned individuals, entities, or countries, and require compliance with U.S. and international economic sanctions and export controls.
3
,
4
AIG states a commitment to respecting human rights and conducting its business in accordance with internationally recognized human rights standards.
5
Planet-Friendly Business
-50
AIG's total Scope 1, 2, and 3 greenhouse gas emissions for 2024 were 228,425 tCO2e
1
, representing a 47% reduction from 2023.
2
The company sourced 11% of its operational energy consumption from renewable sources in 2024.
3
AIG has committed to achieving net-zero GHG emissions across its operations, underwriting, and investment portfolios by 2050 or sooner
4
, but has not publicly committed to SBTi-validated climate goals
5
and is exploring setting additional operational emissions targets.
6
Carbon credits are not currently part of AIG's decarbonization strategy.
7
AIG leverages the TCFD framework for its disclosures
8
and has completed climate stress tests in several regions, developing a global climate scenario approach.
9
Respect for Cultures & Communities
0
No specific, quantifiable evidence was found in the provided articles that directly addresses the defined Key Performance Indicators for 'Respect for Cultures & Communities'. The articles contain information about general diversity and inclusion initiatives, employee volunteering, and charitable giving, but lack the precise data points required by the rubric, such as the number of formal partnerships with indigenous or local community groups, percentage of company revenue reinvested in local community development, details on cultural appropriation incidents, or the existence of a formal cultural impact assessment protocol. Information on grievance mechanisms is provided for employees, suppliers, and partners, but not explicitly for community concerns. Similarly, data on cultural sensitivity training completion is not provided as a percentage of all employees, and no specific count of indigenous or minority-owned suppliers is available.
Safe & Smart Tech
-20
AIG experienced a data breach in March where personal identifying information of 970,000 consumers was stolen.
1
The company was criticized for waiting two and a half months to disclose this theft, though it stated no misuse of the stolen data was known.
2
Regarding data minimization, AIG has prohibited brokers from sending data containing names and Social Security numbers.
3
For user data control, customers can opt-out of marketing communications, access, update, or delete their personal information via customer service or online tools, and manage cookie preferences.
4
While AIG states it complies with applicable privacy regulations like GDPR, the company faced criticism for the delayed disclosure of the data breach.
5
,
6
Zero Waste & Sustainable Products
-10
AIG's UK offices reduced the use of single-use disposable cups for hot beverages by over 90% since May 2023.
1
The company has implemented numerous waste reduction initiatives, including refurbishing over 4,500 assets and recycling over 16,000 assets in its U.S. offices in 2023, and achieving a 75% reduction in printing paper consumption in its UK offices since 2019.
2
AIG maintains comprehensive hazardous waste management procedures, requiring contractors to handle, store, and dispose of hazardous waste in compliance with Ministry of Environment requirements, utilizing licensed treatment centers, and implementing spill cleanup protocols.
3
No waste disposal violations are reported in the provided documents.
4
Furthermore, AIG imposes comprehensive waste program requirements on all its suppliers, expecting them to comply with environmental laws, reduce waste, and prioritize sustainable materials, as demonstrated by the inclusion of waste reduction and diversion questions in its 2024 hotel RFP process.
5